Customer Service Human Resources

AMESHIA LASHAY SMITH

AMERICUS, GA *****

PRIMARY: 229-***-****

SECONDARY: 770-***-****

EMAIL: *******@*******.***

EMPLOYMENT EXPERIENCE

United States Army Reserve (07/2007-Present) Fort Bragg, North Carolina

United States Civil Affairs and Psychological Operations Command (Airborne)

Fort Bragg, North Carolina 28310

Human Resources Specialist

Duties:

. Performs clerical support.

. Responsible for a wide variety of administrative duties.

. Assists in making any necessary copies, responding to inquires for

missing documents from Soldiers.

. Enters and retrieves personnel information using computers. Updates

MOB Battle Roster as needed.

. Organizes, maintains, and reviews personnel records. Publishes all

documents and maintains reference to justify all orders published.

RUBY TUESDAY (06/2005-07/2007)

Fayetteville, North Carolina 28301

Server, Hostess, Expo, Shift Leader /Manager

Duties:

. Shift leader.

. Responsible for each servers section meeting company standards before

and after each shift.

. Inspected dining and serving areas to ensure cleanliness and proper

setup. Provided guests with an exceptional dine-in experience.

. Built guest loyalty to maximize sales. Accommodated customers

accurately and promptly to ensure excellent customer service. Spoke

to patrons to ensure satisfaction with food and service, as well as

responded to complaints.

. Created organizational charts to improve the operational productivity

of the company. Assisted with work schedules for all employees.

. Served as the communication between the servers and kitchen staff.

Confirmed prepared dishes for order accuracy.

. Oversaw the training and performance of the crew through scheduling

and assigning shifts positions. Promoted a hard working yet cohesive

environment through respect, reward and recognition.

TJ MAXX (01/2005-06/2005)

Fayetteville, North Carolina

Sales Associate

Duties:

. Ensured each customer received outstanding service by providing a

welcoming environment. Greeted and acknowledged every patron.

. Maintained an awareness of all promotions and advertisements.

Assisted in floor moves, merchandising, display maintenance, and

housekeeping.

. Assisted in processing and replenishing merchandise and monitoring

floor stock. Aided customers in locating merchandise.

. Communicated customer requests to management. Assisted in completing

price changes within department.

Professional Skills:

. Ability to perform filing, receptionist and other general clerical and

office support functions.

. Ability to gather, analyze and summarize facts, and develop and

present findings in reports or briefings in various formats, including

charts, statistical analysis, decision papers, etc.

. Skilled in dealing cooperatively and effectively with representatives

inside and outside the organization.

. Ability to work well under pressure and meet short suspense.

. Ability to independently, plan and organize work and ability to work

cooperatively as a member of a team.

. Ability to communicate both orally and written.

. Knowledge of responsibilities, contracting rules and regulations.

. Excellent knowledge of grammar, spelling, punctuation, format, forms

and common terminology used to produce correspondence for supervisor's

signature.

. Skilled in operating an electronic typewriter, word processor,

microcomputer, or computer terminal, using a standard typewriter style

keyboard with additional function keys, to produce work accurately and

efficiently

EDUCATION

University of Phoenix, Axia College, (2009/03-present)

. Psychology Major

Adjutant General School United States Army Soldier Support Institute,

(2007/10 - 2007/12)

Fort Jackson, SC

0. Human Resources Diploma

Jack Britt High School (2000/08 - 2004/05)

Fayetteville, NC

. High School Diploma

Security Clearance

Secret Security Clearance (07/2007-07/2017)

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