Sap Customer Service

Richa Roy

**** ******** ****, *** *****, Rockville, MD 20852 ( ablct0@r.postjobfree.com

Core Competencies

o 11 years of experience in assessment, strategy, design, development,

and customization of Portal and ECM technologies, SAP BI/BW, BO XI R3,

and CRM e-commerce applications

o Extensive project management and implementation experience for SAP

projects in consumer products, manufacturing, public sector, utility,

chemical, logistics, and transportation industry

o 3 years of BW implementation experience including experience in BW

3.5,7.0 and BO XI R3

o One full cycle BW/BO implemention with BO environment installation and

configuration experience

o Five full-cycle implementations of SAP NW portal projects (spanning NW

2004s, EP7.0, EP6.0, EP 5.0)

o Comprehensive knowledge of Enterprise Content Management (ECM)

technologies including portals, collaborative technologies, search,

taxonomies, and document management; worked as Portal Strategy

Consultant, Portal Architect, Content Lead, KMC Administrator, and

Technical Lead at multiple projects

o Proficient in BI/BW 7.0 Business Explorer (BEx), Web Application

Designer, Visual Composer; skilled in Business Objects tools - Webi,

Xcelcius, Designer, Crystal Reports

o Experienced in developing Xcelsius Dashboard, Webi reports, Crystal

Reports, Universes, and installation and configuration of Business

Objects XI R3

o Expertise in interoperability between SAP NW, IBM Websphere, and MS

Sharepoint Portal applications; defined and implemented corporate wide

interoperability strategy for multiple clients

Professional Experience

ProSoft Technology Group 2004-

Present

SAP NW Architect

Client, Role / Duration Deliverable

Location

Navaho BI/BobJ Full cycle implementation of SAP BW 7.0, BO XI3

Tribal Consultant, and EP 7.0

Utility Installed and configured Business Objects

Authoriry, environment and integrated with SAP BW.

Fort Developed Xcelsius Dashboars for Sales vs

Defiance, AZ Collections, Sales vs Purchase, Collectons By

Payment Types (Cheque,Cash, PaymentUS), Budget

(Current Spending Planned vs Spent using QAAWS and BICS

Client) Extracted FICO, HR, IS Utility and MM data from

SAP ECC into BW 7.0.

Activated Business Content for HR and FICO,

created transformation routines, formulas,DTP's,

and process chains

Designed BW Repots for FICO, HR and MM using BEx

analyzer

End-to-End implementation of SAP Enterprise

Portal, configuration of ESS/MSS, integration of

BW. BO and BI Administration Kit

SC Johnson SAP NW Expert, Configured BI 7.0 and Portal 7.0 integration, BI

Milwakee, WI Administration Cockpit, Federated Portal Network,

and Universal Worklist

Technical Lead for treasury management dashboards

development project using Web Application Designer

and Visual Composer

Nalco NW Portal Configured CRM Business Package 5.0, ISA B2B 5.0,

Naperville, Expert and KMC and Information Broadcasting for BI 7.0 with EP

IL Architect, 7.0

Worked on BI 7.0 Business Explorer (BEx) and Web

Application Designer to create queries, reports

and web templates; configured business package for

CRM

Deluxe Technical Lead Worked as Project Manager and Technical lead for

St Paul, MN development of custom web dynpro application

called "Order Pro" based on - SAP Portal 6.0, CRM

5.0, ISA 5.0

Installed and configured Visual Composer.

Developed sales dashboard and Portal iViews using

Visual Composer

Polyone Technical Lead Imlplemented and managed full-cycle SAP Portal and

Avon Lake, KMC project

OH Developed FI dashboards using Visual Composer

OCR Inc Technical Lead Managed onsite and offshore resources for J2EE

Washington, development and portal integration projects

DC Collected business requirements, wrote techical

and functional specs for development of new

"Training Module"

PSEG NW Portal Implemented business package for ESS and MSS,

Newark, NJ Content Lead configured KMC, and advised client on ECM

strategy, roadmap, and change management strategy

Burger King NW Portal Wrote and presented business case for SAP Portal

Miami, FL Architect 6.0 upgrade to 7.0 version; provided performance

assessment for SAP NW Portal 6.0

Corn NW Portal Architected, installed and configured SAP Portal

Products Expert and KMC environemt

Chicago, IL

DHL NW Portal Developed custom iViews for FI transactions -

Scottsdale, Expert FB03, FCH1, AS01. AS02, AS03, F64, F48

AZ

International Paper

2003 - 2004

Portal and KMC Architect

Client, Role Deliverables

Location

International SAP NW Portal Designed, installed, and configured three-tier

Paper Expert landscape for SAP Portal (5.0, 6.0), Knowledge

Memphis, TN Management, and Collaboration (KMC) solution

Defined portal integration strategy, configured

SSO, and integrated portal with SAP and non-SAP

solutions (CRM, ECC, BW, Lotus Notes); developed

interfaces to Towers Perrin, JP Morgan payroll

solutions, SQL and Oracle databases

Wrote transport strategy, migration strategy,

change management process, and backup and restore

strategy

Upgraded company wide SAP Portal and KMC

environment

Identified business requirements for document

management and collaboration for three business

units; implemented these using SAP KMC solution

SAP America

2001 -2002

CRM Consultant

Client, Role Deliverables

Location

SAP America CRM Worked on three full-cycle SAP CRM e-commerce

Newtown SQ, PA Consultant projects at multiple clients- CAS, Entegris,

Diageo

Installed, configured, extended, and supported CRM

e-commerce solutions - Internet Sales (ISA),

Internet Customer Self Service (ICSS)

Configured SAP CRM backend - created solution

database, FAQ for ICSS, and master data (business

partners, customers, webshops, and product

catalog) for ISA

Customized front-end (branding, layout changes)

and extended ISA, ICSS applications (extended java

classes, modified struts framework, developed JSP

pages, wrote servlets)

SAP AG, Germany

1999 - 2001

CRM Developer

Client, Role Deliverables

Location

SAP AG CRM Developer Created BW cube, queries, web reports for Quality

Walldorf, Management and Customer Service; developed BW

Germany extractors for Customer Service data

Developed Internet Application Components (IAC),

Miniapps, Easy Web Transactions, and Web

Application Designer reports for call center

manager's workplace

Developed interfaces for SAP CRM with Vertex and

Taxware applications

Education

B.E. in Computer Science from MNNIT Allahabad, India (one of India's top 10

Engineering colleges)

Trainings and Certifications

o Project Management (University of Virginia)

o Implementation and Operation of SAP Enterprise Portal 6.0- TZTEP1 (SAP

America)

o Designing SOA Solutions Using IBM SOA Foundation -VS008 (IBM)

o CRM boot camp (6 weeks at SAP America)

o BW reporting management - BW 207 (SAP UK)

o SAP HR, SAP BW(BW 310, 330, 305,306), SAP BO

o Sales processes in SAP SD module - LO 150, SD Pricing- LO620 (SAP

America)

o Sun Certified Java 2 Programmer- SCJP2

Technical Skills

ECM Technologies SAP NW Portal (7.0, 6.0), IBM Web Sphere Portal, MicroSoft

Sharepoint Portal, SAP KMC, IBM Filenet, Interwoven

Data Warehouse SAP BW - (7.0, 3.5), Business Explorer (BEx), Business

and Reporting Objects XI R3.1 (WEBI, Xcelsius, Designer)

Tools

ERP Packages SAP ECC (6.0, 5.0, R/3 4.6c)

CRM & e-Commerce SAP CRM (5.0, 3.0), SAP Internet Sales (ISA), SAP Internet

Solutions Customer Self Service (ICSS) SAP Internet Pricing and

Configurator (IPC)

IDE and NWDS, Visual Composer, Web Page Composer, Web Application

Programming Designer, JBuilder, Eclipse, ABAP/4, C, C++

Languages

Application SAP J2EE Engine, Tomcat Server

Server

Java Technologies Java, Java Servlets, JSP, Java Beans, JCA

Web Technologies Java Script, HTML/DHTML, CSS, Web Services, Web Dynpro, XML,

XSL/XSLT

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