Manager Customer Service
Resume:
MICHAEL A. LUCERO
Placitas, NM 87043
Phone: 505-***-**** e-mail: ***********@*******.***
KEY ACCOMPLISHMENTS & QUALIFICATIONS
. Successful Transition of 17 positions from San Francisco to Albuquerque
to support the global expansion of the Gap and Banana Republic brands.
. Experienced ability to effectively partner and influence cross functional
and multicultural stakeholders in the local and international market
place.
. Effective line management in both new initiatives and established teams.
Resulted in successfully procuring and delivering merchandise for
expansion in 17 new countries (Middle East/Asia/Europe/Latin
America/Central America), supporting an increase in Sales from $30M to
$200M during a 2 year period, and ensured generally accepted accounting
principals and financial control was established and maintained during a
period of rapid growth.
. Implemented new systems and changes to the supporting business/accounting
processes for the Wholesale and Franchise Business and Accounts Payable
Audit Program.
. Employee retention and re-engagement of seasoned employees by utilizing
open positions and career conversations to re-engage seasoned employees,
improve the employees' performance, and avoid regrettable turnover.
. Applied integrative and analytical solutions to the direct and indirect
cash flow forecasting, short-term investment activities, inventory
management, accounts payable, and the financial management of operations
in the retail and manufacturing industries.
. Demonstrated written and verbal communication skills when presenting to
all levels of the organization.
EXPERIENCE
. Director/Controller, Finance Operations and Sales Administration, Gap
Inc. Strategic Alliances (Franchise & Wholesale), Albuquerque, NM
(February 2007 - Present). Ensured successful transition of 12
operational and finance positions to the Corporate Shared Services Center
(CSSC) to support the Wholesale and Franchise Business (B2B). Applied
Effective line management resulting in business expansion, process
improvements, increased customer service, and providing visibility to key
cost drivers, and effectively establishing financial control to a rapidly
expanding business.
. Manager, Wholesale and Franchise Finance, Gap Inc. CSSC, Albuquerque, NM
(February 2006 - February 2007). Ensured successful transition of 5
finance positions to the CSSC to support the Wholesale and Franchise
Business. Accounts receivable span of control for this team includes
invoicing, revenue recognition, receivables reporting and cash collection
(Wholesale, Franchise, Corporate Incentive Program, BR Eyewear,
BR/Piperlime shoe liquidations, and miscellaneous requests). Non Accounts
Receivable activities include Wholesale and Franchise letter of credit
management, custom package validation/delivery, cost of sales journal
entries/analysis, sales entries/analysis, accounting policy/control, and
management of internal/external audit activities.
. Manager, Accounts Payable Audit and Control, Gap Inc. CSSC, Albuquerque,
NM (December 2004 - Present). Effectively managed a staff of 3 direct
and 6 indirect reports to increase accounts payable audit (AP Audit)
recoveries and attain SOX certification. Aligned skills with accounts
payable audits to streamline employee competencies with compliance and
recovery audits resulting in approximately $5 million of soft dollar and
$7 million of hard dollar recoveries in 2006. Self funded and implemented
audit software to improve efficiency and analytical reporting. Ensured
2004 and 2005 SOX compliance and rationalization of key controls for 5
Global Process Areas (Merchandise Expense, Merchandise Payables, Supply
Chain Finance, Treasury, and Revenue Accounting). Effectively
transitioned the SOX control team in March 2006 to the Gap Inc. CSSC
Controllership upon assuming accountability for Wholesale/Franchise
Finance and retaining accountability for the AP Audit Team.
. Manager, Process Integrity and Control, Gap Inc. CSSC, Albuquerque, NM
(March 2003 - December 2004). Plan, coordinate, review and assessment
process for Sarbanes Oxley compliance with control audit teams. Ensure
that processes and controls are mapped, documented, and prioritized for
their assessment. Assist department management in the prioritization of
areas to be tested and reviewed on an ongoing basis. Lead control and
audit teams in the development of solutions for control deficiencies and
improvements to processes. Primary contact for internal and external
auditors on process and system controls and opportunities for
improvements. Assist with the testing and implementation of Gap Inc.'s
chosen solution (RETEK) to combine financial and perpetual inventory into
one integrated system.
. Senior Financial Analyst, Gap Inc. CSSC, Albuquerque, NM (February 2002 -
November 2003). Manage Gap Inc. short-term investment portfolio and
commercial paper program, identify opportunities to improve yield while
insuring that all investments comply with the current investment
guidelines, prepare and analyze cash flow forecasts for liquidity and
financing needs, prepare the interest income forecast, oversee daily cash
position of Gap Inc., responsible for preparation of yearly corporate and
store bank fee budgets, and manage the analysis and tracking of corporate
and store bank fees.
. Senior Financial Analyst, Gap Inc. CSSC, Albuquerque, NM (July 2001 -
February 2002). Insured the integrity of the finished goods inventory
though monthly reconciliations as an individual contributor and as a
supervisor, participated in inventory management period-ending
activities, developed and implement process improvements, and
communicated with business partners in a timely fashion.
. Financial Planning & Analysis Principal Financial Analyst, Honeywell
Defense Avionics Systems, Albuquerque, NM (October 2000 - July 2001).
Defense Avionics Systems Division reporting and planning for three
manufacturing sites and direct support of the sites' controller.
Effectively managed and developed a staff to support controllership
goals. Accountable for the accurate reporting of the financials in
areas of the balance sheet, income statement, and free cash flow.
. Public Finance Associate, Dain Rauscher Incorporated-Albuquerque, NM
(March 2000 - October 2000). Prepare and analyze multiple financing
scenarios and alternatives for public and private entities interested in
issuing municipal bonds. Prepare offering documents and other required
documents relating to the issuance of municipal bonds. Perform due
diligence in conjunction with municipal bond issues. Prepare Request for
Proposals (RFP) in conjunction with new business efforts. Prepare
internal documents in conjunction with municipal bond issues.
. Project Accounting Senior Financial Analyst, Honeywell Defense Avionics
Systems, Albuquerque, NM (July 1998 - March 2000). Offered pricing
support to several production and development programs, validated and
tracked revenue, cost, and gross margin for several production and
development programs, and improved the relationship between finance and
project teams.
( Lead Accounts Payable Financial Analyst, Honeywell Defense Avionics,
Albuquerque, NM (August 1997 - August 1998). Insured the integrity of
financial reporting, offered integrative solutions to business issues,
improved and sustained internal and external customer satisfaction
through effective supervision of support staff.
EDUCATION
( Masters of Business Administration, Anderson School of Management,
University of New Mexico, Albuquerque, NM, August 2002.
( Green Belt, Six Sigma Training, Honeywell Defense Avionics,
Albuquerque New Mexico.
( Bachelor of Business Administration, with a Concentration of Finance,
Anderson School of Management, University of New Mexico, Albuquerque,
NM, May 1997.
COMMUNITY INVOLVEMENT & PUBLIC SERVICE
. Board Member, All Faiths Receiving House Board of Trusties.
. Planning and Zoning Commissioner, Sandoval County, New Mexico, District
1.
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