Customer Service Manager
Resume:
sterling.nathan@g
Wagoner, OK mail.com
74467
Nathan Sterling
Experience 2009-2010 Sherwin-Williams Company Norman, OK
Assistant Manager
Evaluates and fulfills customers needs.
Resolves customer issues and complaints.
Use of general office skills and data entry.
In depth understanding of financial reports.
Continuously learns about new products, promotions,
and resources.
Helps manage day-to-day store operations relating
to store profitability.
2004-2007 Vidalia's Caf & Catering Tahlequah, OK
Assistant Manager
Quality Control.
Inventory Control.
Performed customer service daily.
Executed cash and credit card transactions.
2001-2004 City of Wagoner Wagoner, OK
Lifeguard/Head Lifeguard
Interacted with patrons.
Performed safety checks daily.
Responsible for 20+ lifeguards.
American Red Cross Certified Lifeguard Training.
CPR/AED Training for the Professional Rescuer.
Education December 2008 Northeastern State University
Tahlequah, OK
B.B.A., Management.
Emphasis in Human Resources.
3.00/4.00 GPA in major.
1998-2002 Wagoner High
School Wagoner, OK
3.77/4.00 GPA Overall
FFA member (Future Farmers of America).
Greenhand FFA Degree. 1999
Chapter FFA Degree. 2000
Geography Award. 2002
Botany Award. 2002
4 letters in baseball, 3 letters in football, & 1
in wrestling.
4A-4 All District football team. 2001
Green Country All-Star Football Game (Participant).
2002
Recipient of The Mikey Award (Outstanding football
player). 2002
Team defensive player of the year (Baseball).
2002
Skills Computer Skills:
Very Proficient in MS Office (Access, Excel,
PowerPoint, Word).
Experienced with Microsoft Outlook and Publisher
also.
Statistical Analysis Including: Reliability and
Validity Analysis.
Communication Skills:
Completed course in introductory Spanish.
Completed several presentations.
Highly involved with groups and teamwork.
Community Proper phone etiquette and office skills.
Activities
Tahlequah, OK:
Volunteer, Tahlequah Main Street Association.
2004-2006
Volunteer, Tahlequah Middle School. 2006
Volunteer, Cherokee Elementary. 2006
Wagoner, OK:
Volunteer, Wagoner Youth Football Camp. 2000-2001
Note: References available through request.
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