Customer Service High School
Resume:
Michaela Conrad
Williamsville, NY 14221
ablcs9@r.postjobfree.com
OBJECTIVE
EDUCATION
Buffalo State College, Buffalo NY
Masters of Science in Criminal Justice, December, 2010
G.P.A. 3.50/4.0
Rochester Institute of Technology, Rochester NY
Bachelor of Science in Criminal Justice with Honors, May 23, 2009
Concentration in American Politics
G.P.A. 3.44/4.0
Gemological Institute of America, New York, NY
Accredited Jewelry Professional, November 2009
Certification
Spencer-Van Etten Jr. Sr. High School, Spencer NY
Regents High School Diploma, June 2006
RELATED COURSEWORK
Research Methods in Criminal Justice (Graduate Level), Administration
of Justice (Graduate Level), Gender Issues in Criminal Justice
(Graduate Level), Organized Crime (Graduate Level), Perspectives in
Criminal Justice(Graduate level), Organizational and Behavioral
Management (Graduate Level), Criminal Courts(Graduate Level),
Criminology, Seminar in Criminal Justice, Technology in Criminal
Justice, Corrections, Law Enforcement in Society, Concepts in Criminal
Law, Courts, Juvenile Justice, Research Methods I and II, Management
in Criminal Justice, Interview and Counseling in Criminal Justice,
Theories of Crime and Criminality, Seminar in Criminal Justice and
Public Policy, Crime, Drugs and Social Policy, Issues in Criminal
Prosecution, Major Issues: Domestic Violence, Women and Crime,
Evidence, Victimless Crime, Introduction to Paralegalism, Drug
Studies, The Judicial Process, Constitutional Rights and Liberties,
Political Theory
RELATED EXPERIENCE
Buffalo State College, Buffalo NY
Summer Graduate Assistant
June 2010-August 2010
Assist professors with academic research projects, research and
present findings, assist in creating Week of Welcome for
incoming freshman students, create a scavenger hunt for the Week
of Welcome, general office duties
Buffalo State College, Buffalo NY
November 2009-present
Guest Lecturer
Guest lecture Buffalo State College Undergraduate Criminal
Justice classes per associated professor agreement on specific
issues including domestic violence, victimization and policing.
Rochester Safe and Sound Project, Rochester NY
Research Assistant
November 2006-June 2009
Collaborate with Catholic Family Charities, the Rochester
Institute of Technology's Center for Public Safety Initiatives
and other community-based groups to develop and discuss age
groups of participants, time constraints, financial issues, and
other related issues, Research and recommend appropriate systems
of assessment for the Prevention aspect of the project, Enter
data from surveys completed by program participants into online
programs and databases for the Children's Institute, Present
information gathered at weekly meetings
Pre-Law Association at RIT, Rochester NY
Officer
September 2008-June 2009
Coordinated with other officers and members to bring in local
attorneys to present and discuss their relevant experience,
planned trips to area law schools, discussed otherwise relevant
topics in monthly meetings
Center for Public Safety Initiatives, Rochester NY
November 2006-June 2009
Member
Attend weekly meetings to present graphs and charts that are
created by other members to further analyze, understand and
develop solutions to various crime problems in the city of
Rochester
PUBLICATIONS
2008 College of Liberal Arts Forum of Faculty-Student Research, "Urban
Gangs: Defining the Problem and a Review of Law Enforcement
Strategies"
Liberal Smarts Newsletter, "Disability: A New Perspective for the
Textile Industry"
OTHER EXPERIENCE
Rokstok.com, Williamsville NY
Internet Website Developer/Photographer
May 2010-September 2010
Photograph each piece of inventory in six different positions,
videotape each piece of inventory in two different positions, upload
pictures and videos to computer and send to be photo-shopped for
internet website, upload inventory item information including in-depth
description such as measurements, carat weigh allowed, and the like,
report progress to owner, update item costs and information by
coordinating efforts between the business and vendors
Andrew's Jeweler's, Williamsville NY
Customer Service Manager
August 2009-September 2010
Place and track customer orders, open and prepare packages,
create and maintain spreadsheets of business items, update
inventoried items, add inventoried items, update item costs,
coordinate store projects between business and vendors, assist
customers is making educated decisions in their jewelry
purchases, create and maintain quality customer relations,
general office duties, complete accredited jewelry professional
certification from the Gemological Institute of America,
inventory items at year-end, attend monthly meetings to discuss
store and sales goals, personal performance and suggestions for
potential growth, compose, present and enter jewelry-related
award and recognition programs, organize and carry-out annual
Bridal Show
Schooleys's Jeweler's, Ithaca NY
Sales Associate
May 2008-August 2009
Assist customers with purchases, answer phones, enter customer
and merchandise data into customer base various computer
programs, track orders, follow-up with customers to maintain
quality standing customer base
ACTIVITIES
Rochester Institute of Technology Women's Track and Field (2006-2007)
Rochester Institute of Technology Choir (2006-2007)
Liberal Smarts Newsletter Writer (2007-2008)
Pre-Law Association at RIT (2008-2009)
Rochester Safe and Sound Project (2006-2009)
Center for Public Safety Initiatives (2006-2009)
AWARDS
Dean's List for Winter 2007, Spring, Fall and Winter 2008-2009
academic quarters
Presidential Scholarship Award (2006-2009)
REFERENCES
Available upon request
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