Quality Assurance Manager

STEPHANIE PACHECO

Contact Phone: 619-***-****

Email Address: *********@***.***

EXPERIENCE: 01/1999 to 12/2008; 30 hours per Week; Office Manager, Le Perv

Landscape, Inc., 5002 Santa Fe St., Suite A, San Diego, CA 92109; Clarke Ramsey, 858-

272-9161; may contact supervisor.

PROFILE: I have nearly ten years clerical experience in a small office setting. Able to

assess needs, recommend and implement improvements. Strong skills in customer

service, written and verbal communications. I can establish priorities, multi-task and meet

strict guidelines. I am detail oriented, self-starter, a team player, have excellent time

management skills.

OPERATIONS MANAGEMENT: Demonstrated expertise in managing the owner’s

schedule and appointments, in turn giving him more time to concentrate on how to

generate more revenue for the company. Planned and scheduled the appointments for the

route drivers by using Microsoft Word and a Global Tracking Network for the shortest

route distance between jobs and ensured that all the drivers were prepared with

appointment logs and maps. Compiled contracts for the customers then mailed, faxed or

emailed them. Designed and implemented a new filing procedure to ensure all the files

were clearly marked resulting in greater efficiency in time. Created and prepared the

“Company Safety Manual” for the benefit of educating the employees on Occupational

Safety and Health Administration (OSHA) rules and state regulations. Lead and

supervised the employees when the owner was on his vacations and upon his return

Clarke Ramsey, the owner of the company, often commended me on my ability to “take

charge” and “keep the company running smoothly” in his absence.

SUPPLY MANAGEMENT: Researched products, purchased the equipment, then tracked

the status of delivery for all orders. I monitored the usage of supplies by inputting the

information onto a Microsoft Excel spreadsheet. Assured prompt payment was made to

avoid late fees.

COMMUNICATIONS: Courteously answered telephone calls, emails and assisted

customers with questions or complaints. Was the company’s point of contact for

questions from the employees while they were in the field and my knowledge of the

Spanish language helped me communicate with the Spanish speaking workers.

HUMAN RESOURCE LIASON: Coordinated and provided quality assurance oversight

for all personnel actions, awards, job evaluations and promotions. Implemented training

sessions, to improve employee job skills, performance, morale and conduct. Retained and

filed copies of each session for yearly state safety audits. Served as liaison between

owner and employee, between co-workers and mediated for an amicable solution.

Conducted interviews with perspective employees and compiled the necessary legal

paperwork for the hiring process.

SUMMARY: On a daily basis I operated and maintained office equipment such as a

laptop computer, fax machine, printer, desk computer, a multi-line telephone console and

a credit card machine. Can type 40 words per minute. Weekly deposited company

earnings in the bank and was a co-signor on the company’s bank account. Used Intuit

Quick Books for the accounts payable and accounts receivable for vendors and composed

invoices for the customers and billed them monthly. Retrieved and distributed the mail

for the personnel. Collected, calculated the payroll data and submitted it to an external

payroll company, then distributed the payroll checks to each employee. On a monthly,

quarterly and yearly basis I assisted the president with the corporation’s financial and

accounting reports and used Microsoft Excel to create the financial spreadsheets for

future quick reference. I possess average oral and written communication skills, I have

knowledge of the English language and I am able to communicate in a positive manner

with internal and external customers.

EDUCATION: San Diego State University, San Diego, CA ; Certificated course in

Administrative Medical Specialist with Billing and Coding with Medical Terminology

January 2010

Associate in Science: Plaza Three Academy, Tucson, AZ

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