Sales Customer Service
Resume:
Scott Barnes
Estill Springs, TN *7330
**********@*****.***
OBJECTIVE
Drive supply chain management through LEAN/5S initiatives, driving down
costs and generating 100% OTD
EXPERIENCE
Supply Chain/Logistics Director
After Hours Cleaning, Tullahoma, TN October
2002 - Present
Commercial cleaning company with annual sales increasing five fold
(5X) in two (2) years
. Manage staff of 10 employees, reducing employee turnover by 80%
through continual employee development.
. Cut service waste, a cost savings of $6,000 per year.
. Eliminated service waste and excess inventory through 5S initiative.
. Reduced inventory cost through 75%-efficiency increases.
. Attracted new customer sales, adding $89,000 to annual
bookings/billing.
. Developed supplier partnerships negotiating cost decreases by $5,000
year over year.
. Propelled superior customer service, addressing all issues
immediately.
. Developed all employees that customer service and customer
satisfaction are 100%--no exceptions.
. Negotiated latest largest-customer's sales' increase by $40,000
finding updated market conditions constantly.
Sr. Supply Chain Manager
The Expectant Mother, Tullahoma, TN April 2002 -
June 2005
Maternity-wear warehouse with annual sales of $125,000
. Expanded business through diversified sales' line, increasing profit
by 89%
. Managed central buying group
. Attracted new employees and developed training, reducing employee
turnover by 15%.
. Drove service waste elimination with quarterly 5S action.
. Created a new product line that achieved $10,000 profit.
. Designed and manufactured company's own parts thrusting 100% margin
improvement.
. Maximized sales via on-going merchandising, which increased sales by
35% monthly.
. Eliminated advertisement through exclusive supplier partnership
decreasing costs by $1,000.
. Enhanced supplier cost savings for an average profit of 70% company
wide.
Inventory Manager
Green Associates, Atlanta, GA June 2002
-April 2004
Maternity-wear wholesaler with annual sales of $1,300,000
. Merchandised high-end maternity wear to new clients, generating over
$100,000 in quarterly sales.
. Ensured 100% accuracy of all manufacturers' line sheets.
. Developed and approved all new suppliers, while enhancing existing
supplier relationships for 100% OTD.
. Cut waste by 15% through continuous LEAN/5S initiative and value-
stream mapping (VSM).
. Merchandised showroom, improving sales by $50,000 for the year.
Material Supply Analyst
Nissan North America, Decherd, TN Sept. 1996 - May
2002
US manufacturing facility producing 550,000 units annually
. Wrote ISO procedure manual for Production Control and SAP Inventory
Control System.
. Expert SAP and MRP, training personnel across all levels how to use
and improve their use of the purchasing & inventory system.
. Developed dock employees, guaranteeing 100% inventory accuracy before
delivering parts to designated location while reducing employee
turnover by 10%.
. Drove monthly supply-chain metrics for executive-level review.
. Investigated all part discrepancies between cycle counts and system
inventory, streamlining inventory and supplier orders, contributing to
100% production up-time at $60,000/hour.
. Led offsite warehouse issues and directed receipt process efficiency
and daily shipments to customer.
. Developed multi-million-dollar supplier relationships on $1M job
loads, modifying orders and delivery with current market conditions
compensating for forecasted weather & economic issues.
. Initiated Just-In-Time (JIT) warehouse set-up & maintenance, ensuring
100% on-time delivery (OTD) of part delivery of parts to assembly
line.
. Monitored 100% shipping delivery accuracy of all global parts for
assembly to $50M automotive companies, including Nissan & Ford Motor
Company.
. Generated root cause/corrective action (RCCA) for supplier missed
delivery commitments.
. Minimized all inventory by 50% at model change, eliminating obsolete
part ordering.
. Originated charter flights & expedited freight carriers, keeping
production assembly operating at 100% up time.
Production Planner
M-TEK, Inc., Manchester, TN Feb. 1992 - Sept.
1996
Automotive part supplier with $5,100,000 in annual sales
. Ordered parts via manual MRP (MAX Manufacturing System) to ensure
uninterrupted production with minimal inventory kept.
. Scheduled assembly lines to maintain 100% accuracy to Nissan and
eliminating $250,000/hr back-charge from customer
. Worked with Bill of Materials in order to ensure accurate parts
ordering, imploding and exploding BOM.
. Improved existing supplier relationships and created new supplier
engagements, driving for 100% supplier performance always.
. Coordinated service part orders to provide 98% same-day shipping-
always striving for 100% OTD.
. Generated $10,000, one-year's delinquent A/P invoices in less than six
(6) weeks.
. Reviewed & approved all invoices, necessitating 100% accuracy.
. Organized part delivery via appropriate trucking method preserving
production and maintaining 100% shipping integrity.
. Required root cause/corrective action (RCCA) for supplier missed
delivery commitments.
. Regulated part orders and deliveries from off-site warehouse using
current and forecasted market conditions.
Merchandiser
Ira A. Watson Co., Tullahoma, TN July 1987-
April 1992
Upscale family department store
. Merchandised all incoming garments/accessories for men's, young men's,
suits, loungewear, and underwear to increase department sales by
visual appeal.
. Trained new incoming sales associates to the department.
. Drove corporate buyers to local buying habits, decreasing lost sales.
EDUCATION
Middle Tennessee State University
1991
Murfreesboro, TN
Bachelor of Science, Business Administration (Economics & Finance)
Contact this candidate