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Sales Customer Service

Location:
Estill Springs, TN, 37330
Posted:
September 08, 2010

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Resume:

Scott Barnes

*** **** *****

Estill Springs, TN *7330

ablcrq@r.postjobfree.com

931-***-****

OBJECTIVE

Drive supply chain management through LEAN/5S initiatives, driving down

costs and generating 100% OTD

EXPERIENCE

Supply Chain/Logistics Director

After Hours Cleaning, Tullahoma, TN October

2002 - Present

Commercial cleaning company with annual sales increasing five fold

(5X) in two (2) years

. Manage staff of 10 employees, reducing employee turnover by 80%

through continual employee development.

. Cut service waste, a cost savings of $6,000 per year.

. Eliminated service waste and excess inventory through 5S initiative.

. Reduced inventory cost through 75%-efficiency increases.

. Attracted new customer sales, adding $89,000 to annual

bookings/billing.

. Developed supplier partnerships negotiating cost decreases by $5,000

year over year.

. Propelled superior customer service, addressing all issues

immediately.

. Developed all employees that customer service and customer

satisfaction are 100%--no exceptions.

. Negotiated latest largest-customer's sales' increase by $40,000

finding updated market conditions constantly.

Sr. Supply Chain Manager

The Expectant Mother, Tullahoma, TN April 2002 -

June 2005

Maternity-wear warehouse with annual sales of $125,000

. Expanded business through diversified sales' line, increasing profit

by 89%

. Managed central buying group

. Attracted new employees and developed training, reducing employee

turnover by 15%.

. Drove service waste elimination with quarterly 5S action.

. Created a new product line that achieved $10,000 profit.

. Designed and manufactured company's own parts thrusting 100% margin

improvement.

. Maximized sales via on-going merchandising, which increased sales by

35% monthly.

. Eliminated advertisement through exclusive supplier partnership

decreasing costs by $1,000.

. Enhanced supplier cost savings for an average profit of 70% company

wide.

Inventory Manager

Green Associates, Atlanta, GA June 2002

-April 2004

Maternity-wear wholesaler with annual sales of $1,300,000

. Merchandised high-end maternity wear to new clients, generating over

$100,000 in quarterly sales.

. Ensured 100% accuracy of all manufacturers' line sheets.

. Developed and approved all new suppliers, while enhancing existing

supplier relationships for 100% OTD.

. Cut waste by 15% through continuous LEAN/5S initiative and value-

stream mapping (VSM).

. Merchandised showroom, improving sales by $50,000 for the year.

Material Supply Analyst

Nissan North America, Decherd, TN Sept. 1996 - May

2002

US manufacturing facility producing 550,000 units annually

. Wrote ISO procedure manual for Production Control and SAP Inventory

Control System.

. Expert SAP and MRP, training personnel across all levels how to use

and improve their use of the purchasing & inventory system.

. Developed dock employees, guaranteeing 100% inventory accuracy before

delivering parts to designated location while reducing employee

turnover by 10%.

. Drove monthly supply-chain metrics for executive-level review.

. Investigated all part discrepancies between cycle counts and system

inventory, streamlining inventory and supplier orders, contributing to

100% production up-time at $60,000/hour.

. Led offsite warehouse issues and directed receipt process efficiency

and daily shipments to customer.

. Developed multi-million-dollar supplier relationships on $1M job

loads, modifying orders and delivery with current market conditions

compensating for forecasted weather & economic issues.

. Initiated Just-In-Time (JIT) warehouse set-up & maintenance, ensuring

100% on-time delivery (OTD) of part delivery of parts to assembly

line.

. Monitored 100% shipping delivery accuracy of all global parts for

assembly to $50M automotive companies, including Nissan & Ford Motor

Company.

. Generated root cause/corrective action (RCCA) for supplier missed

delivery commitments.

. Minimized all inventory by 50% at model change, eliminating obsolete

part ordering.

. Originated charter flights & expedited freight carriers, keeping

production assembly operating at 100% up time.

Production Planner

M-TEK, Inc., Manchester, TN Feb. 1992 - Sept.

1996

Automotive part supplier with $5,100,000 in annual sales

. Ordered parts via manual MRP (MAX Manufacturing System) to ensure

uninterrupted production with minimal inventory kept.

. Scheduled assembly lines to maintain 100% accuracy to Nissan and

eliminating $250,000/hr back-charge from customer

. Worked with Bill of Materials in order to ensure accurate parts

ordering, imploding and exploding BOM.

. Improved existing supplier relationships and created new supplier

engagements, driving for 100% supplier performance always.

. Coordinated service part orders to provide 98% same-day shipping-

always striving for 100% OTD.

. Generated $10,000, one-year's delinquent A/P invoices in less than six

(6) weeks.

. Reviewed & approved all invoices, necessitating 100% accuracy.

. Organized part delivery via appropriate trucking method preserving

production and maintaining 100% shipping integrity.

. Required root cause/corrective action (RCCA) for supplier missed

delivery commitments.

. Regulated part orders and deliveries from off-site warehouse using

current and forecasted market conditions.

Merchandiser

Ira A. Watson Co., Tullahoma, TN July 1987-

April 1992

Upscale family department store

. Merchandised all incoming garments/accessories for men's, young men's,

suits, loungewear, and underwear to increase department sales by

visual appeal.

. Trained new incoming sales associates to the department.

. Drove corporate buyers to local buying habits, decreasing lost sales.

EDUCATION

Middle Tennessee State University

1991

Murfreesboro, TN

Bachelor of Science, Business Administration (Economics & Finance)



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