Anthony J. DeMento

* ****** ** . ****, ** *****

407-***-**** . ablcro@r.postjobfree.com

Demonstrated success in operations leadership and staff management

A highly-organized, results-driven individual with professional

qualifications in operations management, long / short-term goal setting,

finance and budget management, and personnel team-building and training.

Proven track record of effectively monitoring and auditing budgets,

developing cost estimates, and performing financial studies and budget

projections.

Possesses an energy and genuine regard for the importance of the customers

for the sustainability of the business, and ensures procedures and

attitudes are in place throughout personnel's area of responsibility to

deliver excellent levels of service. Outstanding leadership skills-

integrates hands-on approach to training, sets direction for the team, and

motivates each member to surpass goals and beat deadlines.

AREAS OF EXPERTISE

Staff Recruiting,

Training, and Supervision

Financial Planning

and Budgeting

P&L and Performance

Improvement

Customer Service

and Retention

Cash Flow Maintenance

and Forecast

Detailed Problem

Solving Ability

RELEVANT EXPERIENCE

AIG INSURANCE, Lake Mary, FL

Insurance Agent (December 2004 to January 2006)

. Promoted and sold automobile insurance and homeowners policies to

businesses and individuals. Licensed in all lines.

UNITED FUNDING SERVICES, Clifton Park, NY

Mortgage Broker (February 2002 to August 2004)

. Consistently solicited new mortgage loans from local referral sources

that included, but were not limited to realtors, builders, attorneys,

private consumers and other networking avenues.

. Interfaced with and advised new and existing customers on various

mortgage programs based on their income, assets, and specific financial

needs.

. Attended various seminars to keep abreast of trends and developments in

the local mortgage market, as well as the changing rules and regulations

pertaining to both private and government-insured mortgages.

TRUSTCO BANK, Clifton Park, NY

Branch Manager (July 2000 to February 2002)

. Initially hired as a Customer Service Representative in July 2000 and was

quickly promoted to Branch Manager within three months, directing a five-

person staff and managing day-to-day operations of a $30 million dollar

branch office.

. Led efforts in cross-selling corporate products and worked to build the

company's image and customer relationships.

. Consistently achieved company sales goals and expectations in mortgages,

new accounts and consumer investments. Worked side by side with

operations manager and sales manager to project monthly closings.

. Spearheaded the development of several launch strategies and worked on

various marketing campaigns to promote company's service capabilities.

MORTGAGE.COM, Plantation, FL

Mortgage Consultant (March 1999 to May 2000)

. Acted as a liaison with borrowers / customers, other company employees,

outside entities (realtors, title and escrow officers) as well as other

division staff, to facilitate a prompt, efficient closing of each

mortgage loan.

ADDTTIONAL EXPERIENCE

Casual Restaurant Concepts (DBA Applebee's), Orlando, FL

Kitchen Manager (February 2010 to September 2010)

. Ensures all scheduling of necessary back of house staff falls within set

budget constraints as well as meeting the needs of hourly sales volume

. Monitors weekly costs in the areas of consumable and non-consumable

resources to ensure both areas are consistently below budget

. Directly train and supervise a staff of 15 people with reference to

recipe knowledge, state and federal food safety guidelines and overall

corporate goals in relation to cost

. Coach and counsel assistant managers on all aspects of food cost and

safety

Front of House / Bar Manager (September2009 to February 2010)

. Oversee front of house operations by ensuring total guest satisfaction

delivered by a staff of over 30 employees

. Monitored liquor cost and usage. Consistently sought breaks on per

bottle cost to drive down costs for home location as well as other

locations to establish economies of scale.

TGI FRIDAY'S, Orlando, FL

Kitchen Manager (October 2007 to July 2009)

. Oversees all aspects of a high volume kitchen operations for a $4 million

dollar casual dining establishment that include mentoring staff;

overseeing staff schedules; hands-on involvement with inventory control;

controlling food, beverage, and supply costs; and maintaining kitchen

sanitation.

. Maximizes cost effectiveness and profitability of the branch by ensuring

compliance with established guidelines and requirements for sales growth,

food cost, labor, and controllable costs. Accurately projects sales

trends to ensure consistent adequacy of staffing and product inventory

levels.

. Accomplished back of house human resources objectives by recruiting,

interviewing, and hiring crew employees; planning and communicating job

expectations for a staff of 20; evaluating performance and providing

feedbacks; and implementing personnel policies and procedures.

Front of House / Beverage Manager (March 2006 to October 2007)

. Managed front of house operations for a $6.5 million dollar casual dining

establishment. Responsible for ensuring total customer satisfaction by

recruiting all front of the house staff and training the team on customer

service best practices.

. Successfully maintained a staffing level of 50-60 people with an

understood turnover of 85% annually. Effectively translated sales volume

forecast to the staffing requirement, resulting to consistent achievement

of service goals.

. Proactively monitored front of the house labor costs through constant

evaluation of training, productivity, and weekly labor projections

compared to actual hours

EDUCATION AND FORMAL TRAINING

REGIS UNIVERSITY, Denver, CO

Master of Business Administration, July 2004

UNIVERSITY OF FLORIDA, Gainesville, FL

Bachelor of Business Administration, August 1998

References furnished upon request.

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