Sales Representative Service

Ms. Carlos L. Ivory

**** **** ***** *****

Tulsa, OK 74137-5510

C 918-***-**** / H 918-***-****

***********@*****.***

OBJECTIVE

Obtain position in Office/Administrative Support with excellent

transferable skills and experience to further a growing company's

organizational goals.

STRENGTHS / SUMMARY OF QUALIFICATIONS

Communications Highly

Motivated

Team Player

Detail Oriented

Passion for Excellence Dependable

Organizational Skills

Experience with MS Applications

AWARDS

Received 2009 Top Cost-Saving Award from Oxford HealthCare

Noted as Outstanding Employee by consumers in several surveys from the

same company

PROFESSIONAL EXPERIENCE

Office/Administrative Support

. Strong communications skills developed after working with 1000's of

customers in healthcare, banking and other fields.

. Effectively assisted field employees with problem-solving solutions

over the phone.

. Worked with and went to approximately 150 participants' homes to

educate them about healthcare services, the LifeMasters call center,

and Clinical Nursing Consultants (CNC's). Received and handled their

health information in a confidential manner.

. Assisted approximately 200 callers per week, including potential

consumers, agency representatives, and the general public, regarding

services available to seniors through Oxford HealthCare, as well as

other community resources.

. Assisted supervisor and co-workers in planning and organizing bi-

annual in-service meetings and lead various training and break-out

sessions for field aides.

. Proficiently processed data for 100's of consumers and aides in

various databases.

. Instrumentally developed a more efficient call-in/call out system for

home service aides.

. Instrumentally audited records and corrected errors in various

databases and files.

. Utilized MS Windows software for 1000s of outbound calls during a 10-

month period.

WORK HISTORY

Self Employed -Tulsa, OK Contract Labor (Part-

Time) Nov 2005 - Present

Oxford HealthCare - Broken Arrow, OK Records Management Specialist

Sep 2007 - Jun 2010

Oxford HealthCare- Broken Arrow, OK Home Service Aide (Part-Time)

Jun 2006 - Sep 2007

Girling Health Care, Inc. - Tulsa, OK Personal Care Attendant (Part-

Time) Jun 2006 - Oct 2007

LifeMasters Supported SelfCare- Tulsa, OK Community Svcs Coord. (Temp)

Aug 2005 - Oct 2005

OGZ LLC (aka Oncore Group)- Tulsa, OK Telephone Sales Representative

Jul 2004 - May 2005

Bank of Oklahoma - Tulsa, OK Clerk/ATM Settlement

Processor Jun 2001 - Jun 2004

EDUCATION

Oklahoma State University, Stillwater, OK

60 Hours - Completed Majoring in Business Administration

Excellent References Available on Request.

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