Customer Service Marketing

DUANNE T. BARBER

**** **** ********* ? Jonesboro, GA 30236 ? Cell: 404-***-**** Home:

313-***-**** ?*******@*****.***

OBJECTIVE: To obtain a career allowing me to working in marketing using

strategic techniques, problem-solving ability, communication, and

creativity. I would welcome assignments in operations, customer service,

human resources, or related areas.

PROFESSIONAL PROFILE

Management

. Trained new employees in effective marketing and customer service

techniques

. Successfully managed staff in a variety of environments, creating

dynamic team-centric workforce

. Managed and developed a successful management program with alternative

practices generating increased customer volume and decreased expense

reports

Organizational

. Recognized by superiors as being efficient and detail-oriented

PROFESSIONAL EXPERIENCE

Manager

Rent a Center - Riverdale, GA

May2008-Present

. Evaluation of the company's brand to ensure marketing components

existed

. Careful review of all communication (i.e. sales presentations,

advertising, brochures, phone calls, etc)

. Development of a baseline to understand the strengths/weaknesses as

well as opportunities/challenges in the market

. Developed and Implemented new procedures for Inventory decreasing

Expenses, Increased Accuracy and Efficiency of Monthly Accounting

Expenses and Labor Cost.

. Developed New Strategies in Advertising/Marketing that increased

consumer base by 4.6 % during first three months of tenure

Marketing Coordinator

Marshalls Inc. - Midland, MI

Aug.2004-Jul.2007

. Analyzed and collected data using correlation, regression and

hypothesis testing in excel to discover patterns and trends in

customer response.

. Developed a marketing plan and conducted marketing research in order

to determine the products' success/failure ratio

. Produced a written report and presentation outlining findings and

finalized ideas

. Conducted customer surveys in order to evaluate the target market,

competitors, and image/positioning of the business as a "brand"

Recruiter

Northwood University - Midland, MI

Sept.2005-May.2008

. Used strong communication and interpersonal skills when educating and

mentoring prospective students in the undergraduate entry process

. Conducted student panels for visitors ranging from 30-200 prospective

students

. Developed and analyzed demographic research for statistical data

utilized in undergraduate recruiting efforts

COMPUTER SKILLS: Microsoft Word, Power point, Excel, Access, Outlook

Express, Windows 95,98,XP,Vista,Front Page and Internet Explorer

EDUCATION

. Northwood University - Midland, MI

. Bachelor of Business Administration

March 2009

. Major: Business Management Minor: Marketing

> References upon Request

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