Customer Service Manager

Michael A. Long (Mike)

**** ********* ** *** ***

Columbus,OH 43231

614-***-****

Email: ********@*****.***

SKILL SET

. Conscientious team player

. Impeccable work ethic

. Outstanding communication skills

. Experienced in providing world-class

customer service

. Possess strong leadership skills

PROFESSIONAL EXPERIENCE

01/13 to Present SWIFT TRANSPORTATION

LTL Day Cab Driver

5/07 to 12/12 JACOBS ASG- Technician III, Columbus, OH

. Load and unload trucks via forklift.

. Process, track, and file daily inventory.

. Maintain a high level of willingness to learn more about the NBC

field

9/00 to 5/08 GOODYEAR TIRE & RUBBER -Assistant Store Manager,

Columbus, OH

. Responsible for attaining monthly and annual sales goals.

. Accountable for bi-annual inventory.

3/00 to 9/00 DENNIS AUTO POINT - Auto Sales Representative,

Columbus, OH

. Responsible for making cold calls to gain new business.

. Accountable for exceeding customer service expectations during

entire process of new vehicle purchase.

10/88 to 3/00 GOODYEAR TIRE & RUBBER -Store Manager, Columbus, OH

. Accomplish service operations by inspecting, diagnosing, and

efficiently completing repair and replacement of automotive parts

and accessories. System services may include:

. Ignition Systems

. Drivability

. Starting and Batteries

. Preventative Maintenance

ACCOMPLISHMENTS

. Jacobs Forklift Certified

2007,2008,2009,2010,2011,2012

. DAU (Log 101) 2009

. American Heart Association Heart saver AED/CPR

Certified (May '08 to May '10)

. Microsoft Excel (Beginner) Certificate

. Secret Clearance through D.O.D.

EDUCATION

Dublin High School (Diploma) Road master driving school (160

Hours) Aug,19 2012

Columbus State Community College

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