Sales Customer Service

Sterling H. Brown

*** ******** ***** ********@*************.** 214-***-**** Mobile

Flower Mound, TX 75028 t 972-***-**** Home

Sales Manager

~ Proven Track Record of Facilitating Explosive Sales Growth on Regional

and National Levels ~

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Dynamic, innovative executive sales professional with more than 15 years of

experience in sales, marketing, and team management. Established reputation

for identifying and resolving a customer's decision barriers and closing

the sale. Organizational catalyst with an established track record of

producing extraordinary sales results. Possess excellent customer service

record with the proven ability to resolve issues with creative solutions.

Exemplary verbal and written communicator who demonstrates professionalism

and strengthens the company image when working with outside business

contacts.

Management and Leadership

High-energy leader that believes in leading by example. Possess

comprehensive knowledge of team management and training techniques. Unique

ability to manage a team's day-to-day operational tasks while developing

long-term strategic vision for future corporate growth.

Organizational Communication

Foster an atmosphere of open communication and team cohesiveness,

elevating organizational productivity, efficiency, and operations

infrastructure. Clearly convey organizational vision and objectives to

personnel to ensure team focus and movement towards goals. Highly

effective in matching message to the audience.

Strategy Development

Versed in aligning corporate goals with front-line functions to optimize

performance objectives. Bring expertise in developing operational policies

and procedures based upon departmental and company vision. Documented

ability to facilitate growth in the areas of sales and customer retention

through strategic analysis and adjustment. Market-focused professional

with the ability and willingness to shift strategy to maximize

performance.

PROFESSIONAL EXPERIENCE

Woodmen of the World - Dallas, TX

Area Sales Manager 2008 - Present

Manage a team of five employees for a fraternal benefit organization that

provides financial services to its members in the form of life/health

insurance, annuities, mutual funds, college savings plans, and other

vehicles. Recruit, hire and train new field representatives; conduct

field training to improve representative sales closing skills and

results. Handle all administrative duties and serve as first line of

contact for members. Work with lodges to promote services, grow

sales/profits and new member count through personal and team sales

. Promoted to Area Manager after only five months in field as Field

Representative.

. Earned Presidents Club status in the first four months of employment.

. Promote Woodmen name in the community through civic involvement.

. Successfully passed the Series 6 & 66 Security Licensing exams.

C2 Legal Document Management - Dallas, TX

General Manager 2005 - 2008

Oversaw various operational, sales and human resources functions while

managing a team of 15 employees for a provider of legal document

reproduction to law firms in the Dallas area. Developed revenue/sales

forecast and operational budgets; reconciled budgets to determine

variances and adherence to performance goals. Managed P&L variables.

Implemented action plans to expand territory and develop business

opportunities; worked with representatives to identify account

opportunities and improve sales techniques. Recruited, hired, and trained

employees. Developed sales incentives and marketing programs to drive

revenue. Ensured excellence among staff in the area of customer service.

Supported operations efficiency through development and enforcement of

policies and procedures.

. Successfully redesigned the training program to focus on electronic

data discovery.

. Hired by management team to re-establish a minimum of breakeven for a

facility reporting consistent losses; achieved a 7% growth in 2006

during a declining market.

RW Smith and Company - San Diego, CA

Regional Sales Manager, TX/LA 2002 - 2005

Managed a team of nine employees while ensuring regional sales growth and

performance of national accounts for a provider of high-end restaurant

supplies and equipment to the hospitality industry. Managed performance

of sales teams; recruited, hired, and trained sales associates in

prospecting, presentations, and closing techniques. Analyzed new markets

to develop action plans. Developed and maintained departmental budget.

. Achieved explosive sales growth of 81% for the Dallas market and 70%

for the entire region in 2004; opened the new Houston market in March

of 2004.

. Opened 10 new accounts in 2003, representing 10% of the total Dallas

revenue for 2004.

. Created and implemented a strategy that successfully secured two

national accounts.

IKON Legal Document Services - Dallas, TX/Portland, OR/Oakland, CA

Senior Sales Manager/Managing Partner of Sales/Production 1993 - 2002

Manager

Managed national accounts along with the sales, recruiting, and

budgeting/forecasting processes for a provider of legal document

reproduction. Managed a team of 60 associates. Hired and trained

employees in operations quality and sales closing techniques. Managed P&L

variables; handled DSO and collections. Managed multiple locations with

accountability for location profitability.

. Served as a member of the team that redesigned the sales model to

incorporate digital services in 2002.

. Delivered record sales of over $1 million in July 2001 for the Dallas

market.

. Credited with increasing sales by 34% in 1997 and 38% in 1998;

recorded 18 months of consecutive year-over-year sales growth and

earned the "Location of the Year" for 1999.

. Achieved third-best "Cost of Goods" in 1994.

EDUCATION/TRAINING

Bachelor of Science in Economics

University of Texas - Austin, TX

Additional Training

. Certified as ServSafe Trainer by National Restaurant Association (2004)

. District Trainer for National Customer Service Programs (2001)

. Sales Leaders Fundamentals - IKON University (2001)

. Successful Sales Coaching - Impact Associates (2000)

. Management Fundamentals - IKON University (1999)

. Strategic Selling - Impact Associates (1997)

. Sales Fundamentals - IKON University (1996)

. Applied Concepts, Orlando, FL (1995)

KEY PROFICIENCIES Sales Management Vendor Relationships Process

Improvement Multi-Location Management Cost Analysis Team Leadership

Sales/Operations Recruiting/Training Market Penetration National

Accounts P&L Management Solution Sales Operations Management

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