Customer Service Manager

KIMBERLY A. KOZMA

***** ******* **. ******, ** **021

614-***-****

*******@*******.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Strong organizational and customer service skills

. Superb written and oral communication

. Call Center experience

. Filing

. Attention to detail/team player

. Computer knowledge

. Sales background

. Problem solving

PROFESSIONAL EXPERIENCE

Tees Flooring - Columbus, Oh (2009-Present)

Administrative Assistant

Handles setting up appointments, writing up bids, deposits, collection of

funds, color coordinator to the customers for flooring needs, pickup and

drop off samples, advertising, and marketing.

Kirklands - Hilliard, Oh (2008-2009)

Assistant Manager/Key Holder

Visual displays, setting sales ads, deposits, coaching team members, time

sheets, inventory, assisted customers, cashier, open and closing of store,

ordering merchandise, loss prevention, write off of damages

Carlson Wagonlit Travel - Ft. Lee, VA (2004-2006)

Branch Manager

Oversee 5 travel agents, handle day to day duties, credit card recons,

deposits, voids, refunds, management reports, merit increase and agent

development plans, reservations, customer service, P & L's, ticketing.

Carlson Wagonlit Travel - Columbus, Oh (1996-2004)

Lead Agent

Coaching 4 agents, assisted manager, handled customer service in leisure

and government sales, refunds, voids, ARC reports, credit card recons,

deposits, reservations, organization of office, order of supplies,

ticketing, and technique support.

EDUCATION

. Columbus Paraprofessional - Columbus, OH

. Inter Office Education - WSH

SYSTEM EXPERIENCE

. Microsoft Word

. Excel

. Typing

. Fax

. Mutli-phone system

Contact this candidate