Manager Office

Tammy M. Wiggers

** ******** **. *******, ** ****9

Cell: 757-***-****

*****.*******@*****.***

Experienced Case Manager

Profile

Experienced case manager with outstanding ability to manage a high

volume of cases efficiently and effectively. Strong knowledge base in

Microsoft Office programs, specifically Excel, Word and Outlook.

Extremely organized and highly motivated team player that adapts easily

to change, and thrives on challenge. Able to multi-task, understand

priorities and meet all required goals and deadlines while maintaining

a high quality work product.

Education

Everest University

Associate's Degree in Paralegal Studies 2009 - Graduated with 4.0 GPA

Currently

University of Phoenix

Studying for Bachelor's in Information Technology - 2012 - Current with

4.0 GPA

Relevant Courses:

Project Planning and Implementation

Management Information Systems

Organizational Psychology

Foundations in Research

Key Skills

Office Caseload Spreadsheets/Reports Front-Desk Reception

Skills: Management Office Administration

Case File Training of Staff Personal Client

Management Interaction

Typing Speed Documentation/Manual

78wpm s

Computer MS Word MS Outlook Internet Research

Skills: MS Excel Internet Explorer Web-based

MS PowerPoint Script/Macro writing Applications

Experience

Policy Studies Inc - Hampton VA Program Specialist, July 2007 -

present

Currently managing a caseload averaging 1800 cases which includes taking

all necessary enforcement actions, documenting case events, and dealing

on a daily basis with clients, other state agencies, attorneys and other

caseworkers in writing, on the phone or in person.

Highlights:

Chosen as Team Captain for ongoing User Group for new CARES program to

market, implement and train coworkers and future users as well as debug

and recommend new features. Responsible for running and scheduling

meetings.

Known as a team player and go-to person for computer issues.

Trusted to be flexible, adapt readily to frequent changes in procedures

and policies, and knowledgeable about day to day assignments with little

to no supervisor support.

Personally responsible for numerous lump sum payments negotiated from

nonpaying parents averaging $3000-$40,000 per month.

Responsible for accurate and detailed monthly reporting of all actions

taken.

Trained new employees on time-saving macros as well as created macros

and supporting documentation including PowerPoint presentation.

Able to accurately file court documents for motions to amend support

orders.

Earned "frequently meets or exceeds" in performance evaluations for

knowledge and work ethics as well as meeting all expected individual

goals.

Policy Studies Inc - Hampton VA Document Specialist, March '06

-June '07

Performed office administrative support in the form of handling all

incoming mail, documenting responses from employers and other state

agencies in a timely fashion, and notifying the appropriate caseworker

of incoming notifications. Wrote macros, created documentation and

outperformed previous workers in the same position to such an extent

that backlogs in other departments were reduced.

Highlights:

Promoted rapidly to Program Specialist for outstanding work ethic.

Maintained closed case file spreadsheet with over 21,000 entries.

Chosen to replace Intake worker while still continuing with document

specialist position.

Earned high performance evaluation marks, translated to the best pay

increase due to work performance possible.

Caught up on months of backlogged returned mail within 1 month of

starting position.

Back-up receptionist duties - functioned as full receptionist and

maintained normal workload.

Offered numerous suggestions on improving the position and implemented

changes effectively.

CAC-MedMal, Inc.- Virginia Beach VA General Office Asst, Aug '01 - Sept

'02

Worked as an office assistant by filling in for the General Office

manager when necessary, ordered supplies, performed case file building,

ran errands involving frequent bank deposits. Personally responsible for

the creation of all medical and legal files.

Highlights:

Wrote user's manual for a dedicated in-house system.

Created spreadsheets as required to meet owner's specific requirements.

Daticon Inc. - Norwich, CT Data Analyst, Sept '99 - Dec '00

Unitized (company specific word for breaking apart scanned images into

individual documents) scanned images, then followed with coding images

by pulling all client required information.

Highlights:

Promoted to A coder status - responsible for own work with less

supervision.

Responsible for review the coding of other workers for quality and

consistency.

Eprise Corporation - Framingham, MA Asst. Manager/ Game Master, Nov '96

- Jan '00

Responsible for managing a staff of 8-12 in an online environment by

assigning duties, checking to make sure assignments complete and

handling complaints from users. Trained others in techniques and skills

as well as coding requirements and methods.

Highlights:

Personally wrote hundreds of scripts in a custom script language similar

to Basic with branches, variables, checks, loops and macros.

Personally wrote teaching manuals for trainees and reference materials.

Trusted to update needed information on a daily basis to the system wide

server.

Created interest and kept client subscriptions active with daily

interactions.

Contact this candidate