Customer Service Representative
Resume:
Norval W. Bowman Jr.
(Page *)
**** ********* ***., ***. **** Kansas City, MO 64138 816-***-****
*******@*****.***
E D U C A T I O N
Raytown South High School May 2006
High School Diploma
W O R K E X P E R I E N C E
Prescription Solutions (United Health Group) 08/09 - Present
Customer Service Advocate Customer Service
Supervisor: Alison Caldwell
High volume, in-bound call center trained in 2 skill sets. Pharmacy
Helpdesk, which included trouble-shooting rejected insurance claims,
reviewing and explaining policy coverage and benefits, amongst several
smaller related tasks. Mail Service; placing orders for maintenance
medications, up to a 3-month supply. Also included tracking packages, and
keeping customer informed as to current and remaining coverage.
HARTE-HANKS 7/08 - 08/09
CSR (Customer Service Representative) Customer Service
Supervisor: Alicia Anderson
In-bound call center, helping individuals select medical and health
coverage best suited for their needs amongst various insurance policies
offered through Blue Cross Blue Shield. Job tasks also included addressing
any inquiries concerning a particular policy's benefits or coverage.
Later, internally transferred to FedEx Online Dept. where I assisted
customers navigate through the FedEx website, trouble-shooting a variety of
website, and browser related issues. Data Entry involved.
HR BLOCK - WSI 11/07 - 05/08
CSR (Customer Service Representative) Customer Service
Supervisor: Anthony Abraham
High volume, in-bound call center. Responsibilities consisted of, but not
limited to, managing card accounts for HR Block clients, and trouble-
shooting any issues from balance discrepancies to online purchases. Also
assisted in general customer service, such as experience during filing
return and/or questions and concerns. Data Entry involved.
WALGREENS 01/07 - 02/08
Photo Specialists & Service Clerk Customer Service/ Retail
Manager: Ricardo Jackson
Responsibilities included processing and developing film, cash handling,
and register skills. Also, maintaining store's appearance such as, but not
limited to, keeping aisles clear and keeping product labels faced out.
Heavy customer interaction.
Norval W. Bowman Jr. References & Additional Info (Page 2)
8701 Cambridge Ave., Apt. 1101 Kansas City, MO 64138 816-***-****
*******@*****.***
S K I L L S A N D C E R T I F I C A T I O NS
10 Key Microsoft Office Word Adobe Photoshop CS
50 WPM Microsoft Office Excel Adobe Illustrator CS
Data Entry Microsoft Power Point
A D D I T I O N A L S K I LL S
. Nearly 4 years of customer service experience.
. Great communication skills; able to open up and socialize easily.
. Proficient Windows user, avid web-surfer. Able to trouble-shoot a
variety of computer-related issues.
. HTML, Graphic and Web Design experience.
R E F E R E N C E S
Marlene Doctrine
LensCrafters; Manager
Jarrod Wofford
Walgreens; Co-Worker
Clerence McNair
Walgreens; Co-Worker
Damon Foreman
Harte-Hanks; Co-Worker
Dorian Gist
Prescription Solutions; Co-Worker
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