Customer Service Sales

Tianna M. Mouton

*** ***** **.

Fredericksburg VA, 22405

E-mail: **.**********@*****.***

Phone: 540-***-****

OBJECTIVE

I am a highly motivated Administrative Professional, with excellent customer service and multi-tasking

abilities. I am seeking a full time position which will lead to a rewarding career that I can contribute to the

success of a progressive growth oriented company; using the knowledge that I have acquired over the years by

way of on the job, formal education, and life experiences.

EXPERIENCE

Littman Jewelers – Sales Marketing Associate 09/2007 – 01/2010 490

Spotsylvania Towne Center

Fredericksburg, VA 22407.

• Responsible for following company policy and procedure on security measures about proper lockup and

securing of merchandise and store.

• Manage clients’ confidential personal information.

• Prepared emails and other forms of correspondence to coworkers and customers.

• Prepared and maintained charts, forms, other office support materials.

• Requisition and provide certification of purchased inventory.

• Maintain open status and files of memos, purchase orders, and inventory in process and completion.

• Receive and direct visitors and telephone inquiries to appropriate staff

• Respond to routine requests for merchandise regarding potential sales in other locations, returning high end

memo items to company vendors, suspense dates for matters requiring compliance, and similar information

readily available from files.

• Receive, screen and sort highly sensitive merchandise

• Order/obtain supplies, special orders, and publications.

• Maintain payroll records by collecting data, adjusting, and certifying that payroll is up to labor law

requirements.

• Compile, retrieve, register, and circulate stock balance and recalls back to home office.

• Design and organize visual merchandise.

Plan, arrange, compile, prepare, and maintain information needed for quarterly special events.

• Responsible for a respective $75k in sales over a rolling thirteen periods

Fairfax Radiology Consultants (FRC) - Patient Coordinator 04/2002 – 07/2005

8618 Arlington Blvd. Suite 200

Fairfax, VA 22031.

• Secured patient and physician authorizations for release of records

• Responded to routine requests of patient films from other FRC sites, private physicians, as well as hospitals.

• Verified personal information on preregistration forms with FRC patients in order to process them for their

appointments.

• Prepared and processed follow-up and emergency patient appointments.

• Prepared schedules for the technicians next day’s appointments, preregistrations and reports for physicians;

as well as, tallied all co-pays and locked and secured the building at end of business day.

• Maintained patient files in accordance with HIPPA regulations.

• Performed weekly maintenance on the TDK, daily printouts with the CAD machine, and hung present and

one year previous (for comparison) films for dictation.

• Called for patient records for upcoming appointments.

• Created and maintained patient files within the FRC film library which housed films for 16 Northern VA

locations.

• Assisted on the imaging side by printing and reloading film cartridges, labeling films, and creating new

patient files.

Carpet Value Center - P/T Administrative Assistant 06/1997 – 09/1999

3600 Golansky Blvd.

Woodbridge, VA 22192.

• Received/routed all incoming phone calls to appropriate staff.

• Prepared all warranties on customer purchases.

• Prepared correspondence, forms, and other types of office support materials.

• Received and processed incoming/outgoing mail.

• Assisted weekly in accounts payable/receivable and customer service departments.

• Greeted all customers and directed them to appropriate staff and store locality.

EDUCATION

• Currently, enrolled and pursuing a BBA with a concentration in Acquisitions and Contract

Management. Projected date of graduation, summer of 2014.

• Woodbridge Senior H.S. Woodbridge VA; Graduated 1999

ABILITIES

• Type 45 WPM

• Proficient in Microsoft Office

• Strong skills in multi tasking

• Excellent customer service skills

• Effectively communicate orally and in writing

REFERENCES

• Available upon request

Contact this candidate