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Customer Service Sales

Location:
Tonawanda, NY, 14150
Posted:
September 09, 2010

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Resume:

JOHN N. PERRONE

Primary Phone: 716-***-****

Secondary Phone: 716-***-****

E-mail: ablcbt@r.postjobfree.com

*** ******** ***** ****, ********* NY 14150

My goal in my career is to implement my current knowledge and skills attained

through my previous and continuing academic and employment experience

to successfully fulfill and exceed requirements within my future employment.

WORK EXPERIENCE

Water/Sewer Maintenance, Repair and Labor

5/2010 – Present

Town of Tonawanda Water Department Tonawanda, NY

1. Building maintenance/cleaning

2. Assisting crews on outside waterline installation/repair

3. Assembling & painting waterline fittings, hydrants, etc.

I am currently employed by the Town of Tonawanda.

Ass’t Team Lead - Sales

7/2009 – 5/2010

Classifieds Plus Inc. – The Toronto Star Williamsville, NY

1. Inside phone sales of products and packages

2. Customer service and consultation

3. Supervision of 10+ Sales Representatives

4. Assistance to the Overall Sales Team Lead and Management Team

I ended my employment with this company to begin employment with the Town of Tonawanda Water

Department

Bartender/Customer Service

7/2008 – 10/2008

Swiss Chalet/Cara Co. Amherst, NY

1. Tending bar; mixing, blending and serving drinks

2. Customer service; cashing out credit cards, taking take-out orders

3. Register Responsibilities; nightly emptying and counting of multiple cash drawers, totaling credit card

usage

4. Overseeing take-out window staff and operations

I ended my employment with this company due to a knee injury which occured, and subsequent surgery,

while working at FedEx and received Workers’ Compensation.

Accounting and Auditing Assistant

2/2008 – 5/2008

Tronconi, Segarra & Associates LLP Williamsville, NY

1. Assisting in auditing of accounting work

2. Analysis of data; invoices, tax documents, etc

3. Creating reports on data

4. Organization of documents

My employment with this company was temporary due to Tax Season.

Material Handler

9/2005 – 9/2007

FedEx Express Cheektowaga, NY

1. Loading aircraft; utilizing manual labor, machinery and vehicles specifically designed for the task

2. Setting up and preparing the aircraft for landing and take off

3. Preparing documents and packages for shipping

4. Organization and tracking of packages and documents

5. Reliance upon strict team work and constant communication

I resigned to participate in a Study Abroad Program in Siena, Italy through Buffalo State College.

Customer Service Associate

5/2004 – 9/2004

KMart Little Caesars Pizza Station Amherst, NY

1. Preparation and serving food and beverages

2. Servicing customers and cashiering

3. Maintaining cleanliness of the kitchen and restaurant

*Gaps within the dates of my employment have been to focus on my education and/or due to a knee

injury which occurred while loading aircraft for FedEx Express. I have had one knee surgery and have

received Workers’ Compensation for two separate periods of time due to this injury.

EDUCATION

Bachelor’s Degree – In progress

Buffalo State College Buffalo, NY

• I have completed 7 semesters of coursework (108 credit hours) at Buffalo State College.

• I am currently on hiatus from school, as a senior, majoring in History.

• I have a 3.2 GPA overall and a 3.4 GPA within my major.

• Member of Kappa Delta Pi, Gamma Mu Chapter

o An Honor Society in Education

Study Abroad

9/2007 – 1/2008

Buffalo State College in Siena Siena, Italy

* I participated in a Study Abroad Program through Buffalo State College in Siena, Italy. While

there I studied Italian Cuisine, Art, History, Culture and Language primarily in Tuscany. I also traveled

throughout the majority of Italy and other parts of Europe while studying. I have completed level 201 in

Italian and am at a limited conversational level.

12/2004 – 1/2005

Buffalo State College Tour of India Mumbai, India

* I participated in a Study Abroad Tour of India through Buffalo State College, beginning and

ending in Mumbai, India. While there I studied basic Hindi (language), the religions and cultural practices

within India, Indian History and Art History.

SKILLS

• Computer Information Systems; 101 & 102 completed at a college level

o PC/Windows, Microsoft Office; Word, Excel and other Microsoft program experience.

• Strong knowledge (90+ college credit hours) of History, Anthropology and Geography

• Experience in business/accounting auditing and document analysis.

• Over 2 years experience in customer service and cash handling.

• Over 2 years experience in food preparation and cooking.

• Professional experience in alcoholic drink preparation and service.

• Supervision of 10+ employees with a strong ability to multi-task.

• Knowledge in software unique to current and previous employment

o ie: The Toronto Star (Torstar Inc.), Classifieds Plus Inc.

LANGUAGES

English – Fluent

French – Beginner

Italian – Intermediate

REFERENCES

Name Employer Phone Number

Koehne, Mary Owner of Jazzing Salon 1-716-***-****

Lichterfeld, Greta City of Buffalo Public Schools 1-716-***-****

Haas, Rodger Town of Tonawanda Water Dept. 1-716-***-****

Oliveri, Victor Gibson, McAskill & Crosby, LLP 1-716-***-****

Stocksdale, Gary Erie County Deputy Sheriff 1-716-***-****

Toth, Andrew J. Tronconi, Segarra & Assoc., LLP 1-716-***-****



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