Customer Service Assistant

*** ***** **** ********, ** ***** 865-***-**** ********@*****.***

Nancy E. Sitzlar

Objective To obtain a position as a Receptionist/Administrative

Assistant/ Customer Service Representative and continue to grow

professionally as a vital member of a growing business.

Experience (1 Year) Kingston Animal Hospital Kingston, TN

Front Desk Receptionist/ Clerical Office Assistant

Reported directly to the Hospital Director

Managed the front office, the support staff and maintained

superior customer service

Managed the schedule, set all appointments, and called clients

to remind them of their appointments

Assigned and coordinated job responsibilities to all support

staff

Operated a six- line phone system, intercom system and voice

mail system

Operated various office machines, including: faxes, copiers,

calculators, debit card systems, credit card machines, and

computers

Handled incoming and outgoing messages for three doctors

Prepared new client welcoming letters

Greeted clients and took detailed patient medical histories

Initiated credit checks to determine clients' eligibility for

pet insurance

Recorded and maintained patient medical records in both

computerized and hardcopy form

Handled client inquires and complaints

Handled all customer financial transactions, created invoices

and customer billing and Initiated calls and correspondence to

collect unpaid bills

Followed up to check on patients' condition and ensure clients'

concerns had been resolved

Coordinated vendor visits for presentations and product

training sessions

Kept track of inventory and ordered supplies weekly

Opened and closed the office daily and prepared the daily cash

register receipts for deposit

(6 Months) Camelot Schools Kingston, TN

Residential Counselor

Served as a role model for emotionally disturbed,

developmentally impaired, or mentally challenged children, from

4 through 18 years of age

Helped teach in the classroom and assisted with homework in the

on-campus residential facilities

Lead positive/goal groups and counseled clients with various

personal and emotional problems

Assisted with group therapy and maintaining a safe, healthy and

positive environment for residents

Communicated with residents' family, therapists, doctors,

nurses, teachers, and social workers

Helped residents with life skills and daily hygiene and

assisted with setting reasonable goals

Documented residents' daily activities and behaviors

Transported and/ or supervised residents on off-campus outings

(1 Year) Williams Elementary School Brunswick, ME

Teacher Assistant/ Pre-School through 1st Grade

Assisted with all classroom and extracurricular activities

Served as substitute teacher during the absence of primary

teacher

Trained in speech therapy by Pine Tree Society of Maine

Experience (1 Year) Grahamwood Elementary Memphis, TN

(Continued) School

Teacher Assistant/ Pre-School through 2nd Grade

Assisted with all classroom and extracurricular activities

Administered routine tests and achievement tests

Assisted with teaching

Worked with kids in group projects and individually

Planned games and activities

Substitute teacher in the teacher's absence

(1 Year)

Brownsville Road Elementary School

Memphis, TN

Teacher Assistant/ Pre-School through 5th Grade

Assisted with all classroom and extracurricular activities

Administered routine tests and achievement tests

Assisted with teaching and speech therapy

Worked with kids in group projects and individually

Planned games and activities

Substitute teacher in the teacher's absence

NOTE: These students came from all types of social and economic

backgrounds and home environments. Many were from the inner

city low-income areas and had been neglected, unfed and abused

or had seen a lot of abuse. Some of these children had

dysfunctional social skills, emotional problems, behavior

problems and learning disabilities.

(Various Periods)

Clothing and Department Stores

Various Locations

Sales Clerk/ Customer Service Representative

Performed Sales Clerk functions such as merchandising, customer

service, cashier, and other functions as requested by

supervisors.

(Various Periods)

Restaurants

Various Locations

Waitress/Hostess/Cashier

Performed various functions such as: hostess, waitress, general

customer service, cashier, and other functions as requested by

supervisors.

Education Auburn University Auburn, AL

Major: Elementary Education

Electronic Computer Knoxville, TN

Programming Institute

(ECPI)

Graduated with Honors

Midway High School Kingston, TN

Honor Student Business Club

Pep Club Homecoming Queen Candidate

Home Economics Club Usherette at Prom & Graduation

Summary Experienced Receptionist/Administrative Assistant

Experience answering multi-line phones, directing calls,

taking messages and addressing customer complaints

Experience with office machines, including photo copiers,

scanners, fax machines and voicemail systems

Experience with computers, data entry and specialized

reporting

Strong customer support skills combined with excellent

communication skills

A dedicated and loyal employee and recognized achiever who

takes care of the customer and is always willing to go the

extra mile to ensure the job is done right

References References are available upon request.

Contact this candidate