Customer Service Sales
Resume:
Dipti gandhi
PISCATAWAY, NJ *****
*********@*****.***
summary:
A creative problem solver with excellent troubleshooting,
interpersonal/communication & customer service skills.
Professional Receptionist position with an opportunity to enhance
relationships with customers while increasing sales and profits.
Experience in the following skills and environment:
. Designed and developed focused customer databases and successfully
integrated pre-existing data.
. Created and implemented customer satisfaction surveys for 250,000+
customers within the first year and modified existing cross-functional
databases to optimize relevant customer information.
. Conducted review and analyses of data to establish metrics and
determine opportunities for improvement.
. Resolved operational and customer issues through in-depth coordination
with cross functional/ cross divisional teams.
skills:
Operating Systems: Windows XP, NT 4.0, Windows 2000 Server/professional,
Windows 98, Windows 95, Sun Solaris.
Hardware: Compaq Proliant, Dell, IBM Servers and Desktops, Sun servers and
workstations, Hard Drives, Memory, External storage and Raid Controllers,
CAT5 and Token Ring cabling.
Others: MS Office Suite, Adobe Acrobat, Lotus Notes SmartSuite, Domino
Server, Outlook 2000, Express, MS FrontPage, Oracle, FTP, HTTP, POP3, SMTP
and Virus protection.
experience:
UNITED FEDERATION TEACHERS\WELFARE FUND
11/02-6/10
RECEPTIONIST
. Handled a high influx of outbound and inbound calls within a dynamic call
center environment.
. Delivered prepared sales talks, reading from scripts that described
products and services, in order to persuade potential customers to
purchase a product or service.
. Develops, executes, and manages Customer Relationship Management (CRM)
marketing activities in an organization, including e-marketing programs
and strategies, campaign management, and analytics.
. Consults Managers in response handling, campaign tracking, follow-up, and
automated lead management.
. Develops, documents, and implements automated marketing processes within
CRM with emphasis on maximizing the efficiency and effectiveness of
campaign operations and lead generation.
. Applies database marketing skills towards delivering targeted marketing
campaigns.
. Responded to customer inquiries and requests and resolved issues
efficiently and professionally
. Explained products or services and prices, and answered questions from
customers.
. Maintained records of contacts, accounts, and orders.
. Obtained customer information such as name, address, and payment method,
and entered orders into computers.
. Recorded names, addresses, purchases, and reactions of prospects
contacted.
. Scheduled appointments to meet with prospective customers or for
customers to attend sales presentations.
. Assisted in conducting client surveys in order to obtain information
about potential customers.
. Handled high-volume using multi-phone line system, Obtained names and
telephone numbers of potential customers from sources such as telephones,
magazine reply cards, and lists purchased from other organizations.
. Telephoned and wrote letters to respond to correspondence from customers
and to follow up initial sales contacts.
. Provided support to the sales team, ensuring all sales and service
objectives were met.
. Responsible for customer service in the digital equipment division,
duties included answering customer queries, problem solving and providing
detailed information on new products.
. Worked with new customers in the development of new accounts and the
implementation of new systems.
. Assisted in the development of new policies and procedures.
. Assisted in the training of new [pic]customer service representatives and
associates.
. Performed [pic]market research surveys on customer needs and
requirements.
. Prepared weekly sales reports for the sales team and sales management.
. Generated repeat business through successful client follow-up.
. Can provide excellent customer service & satisfaction.
. Knowledge of Internet/network connectivity in both Windows XP, 95/98 and
Windows NT.
. Proficient in the use of software utilities to diagnose system failures.
Vwin technologies, inc 2/02 - 10/02
RECEPTIONIST/OFFICE CLERK
. answered telephones for 10 line phone line system, screened and directed
calls
. take and relayed messages
. provided information to callers
. greeted persons entering organization
. directed persons to correct destination
. dealed with queries from the public and customers
. ensured knowledge of staff movements in and out of organization
. general administrative and clerical support
. prepared letters and documents
. received and sorted mail and deliveries
. scheduled appointments
. maintained appointment diary either manually or electronically
. organized meetings
. tidy and maintained the reception area
Education and Experience
champion mortgage 1/01 - 11/01
call center/CUSTOMER SERVICE REPRESENTIVE
. answered telephones for 10 line phone line system, screened and directed
calls
. Deliver world class customer service and build customer satisfaction and
loyalty.
provided information to callers
. Provide effective and timely resolution of a range of customer inquiries.
directed persons to correct destination
. Strive for one-call resolution of customer issues. ensured knowledge of
staff movements in and out of organization
. Complete ongoing training to stay abreast of product, service and policy
changes.prepared letters and documents
. received and sorted mail and deliveries
. Strike a positive and cooperative tone with both customers and
coworkers.maintained appointment diary either manually or electronically
. organized meetings
. tidy and maintained the reception area
Telecordia technologies 1/00 - 12/00
Junior desktop support
. Gained considerable knowledge and hands on experience with Hubs, Routers,
Bridges, Cable connectors and Modems, etc.
. Managed the network and got exposed to protocols and configuration of
networks.
. Setup (installing, configuring, troubleshooting), Windows NT servers and
workstations in a single domain LAN with Win 95/98, also clients.
. Providing technical support to the students, setting up and implementing
Windows NT servers and workstations.
. Configuring and administering the member servers on WinNT.
. Maintenance of Local Area Network [LAN] and troubleshooting of
PC's/LAN/WinNT.
Environment: Microsoft Windows NT 4.0, Server/Workstation, Win 9X.
Kean university 1/99 - 12/99
Computer lab technician
. Helpdesk duties included: assisting all students and staff with computer
related problems, conducting software-training sessions, orientating
students and staff, routine hardware maintenance and general
troubleshooting of hardware and software problems.
. Scheduled and promoted software training sessions for students.
Middlesex county college 9/97 - 12/98
Helpdesk support
. On hands training and instructing the students working towards their
Bachelors in the programming language C++ and Windows 95.
. Providing technical support and administrative computer support to the
computer users. Duties involved: lecturing in the lab sessions on C++,
UNIX, installing new software packages, answering questions of the
students, debugging programs.
Education:
Kean university, union, nj
Honor s 5/02
. Bachelor of Science degree : computer information systems
. Bachelor of Science degree : business management
REFERENCES: Furnished Upon Request.
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