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Customer Service Manager

Location:
Bartlesville, OK, 74003
Posted:
September 08, 2010

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Resume:

Heather N Barkley

**** ** ****

Bartlesville, OK 74003

Phone: 918-***-****

Alt. Phone: 918-***-****

E-mail: ablca0@r.postjobfree.com

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Objective

To utilize my educational background and work experience to bring a fresh

perspective to a company that recognizes and develops employee talents,

skills, and strengths; to work for a company which I believe is

positively contributing to society; and to devote my experience and

strengths to championing vulnerable citizens.

Summary of Qualifications

. Effectively communicating and coordinating with Governmental

Regulators and Agencies

. Detail and Project-Oriented

. Possess Management and Investigative experience

. Accomplished in various software packages; Typing 60 wpm

. Quick learner, skilled tutor and Training Coordinator

Work Experience

Executive Secretary / Administrative Assistant (6/2008 - 11/2009)

McCann Companies, Bartlesville, OK

Perform highly confidential secretarial work and tasks for President of

the company; Perform Human Resources duties including hiring, discipline,

and Workers Compensation contact; Research and prepare legal paperwork,

lawsuit information, Interrogatories and attend court proceedings;

accurately submit Incorporation paperwork for new business entity; Track

and fulfill statutory reporting requirements of Oil & Gas manufacturing

for State of Oklahoma, Bureau of Indian Affairs, Environmental Protection

Agency, and State of Kansas; Division Order analysis; Knowledge of

procedures of business communications, office methods and technology;

spelling, typing 60 words per minute; knowledge of business English,

letter writing, office methods and computer operations; public relations;

effectively communicate and maintain professional working relationships

with other employees.

Consultant (12/2006 - 6/2008)

Self-Employed, Bartlesville, OK

Assist clients in preparing Interrogatories, Attend attorney meetings to

act as client liaison, Provide evaluation of small businesses and

identify grant eligibility. Creation of Business Plans and other

necessary paperwork for business Incorporation. Conducted market

evaluation and suggested Marketing tactics. Dealt with Insurance problems

and assisted client in filing complaints to State Insurance Boards.

Resume creation, computer tutorials, and employment research.

Assistant Manager (11/2005 - 6/2006)

Interstate Realty Management / The Willows, Bartlesville, OK

Leasing, Customer Service, Gathered renter documentation to evaluate

eligibility and amount of Section 8/HUD assistance. Performed property

inspections, directed Maintenance on priority repairs, approved vacation

and sick leave, managed employees during Manager's absence, maintained

detailed files subject to State and Federal inspection.

Office Administrator (5/2001 - 6/2005)

The Boeing Company, Tulsa, OK

Ensured security of government-classified and company-sensitive

information, acted as Training Coordinator for 100 employee department,

supported 7 Supply Management and Procurement Managers, employed LEAN

concepts, trained other Office Administrators. Data entry, maintained

calendars for executives, directed calls, set up meetings, ordered

supplies and forms, records maintenance, coordinated employee travel

utilizing an internal Travel Manager program, created and submitted

expense reports, maintained manual Vacation/ Leave/ Incident balances for

Union employees. Utilized Microsoft Office, Excel, Word, PowerPoint,

OpenOffice, Training Server, Mobius, Intranet and Internet research;

trained employees on computer software programs.

* Boeing Diversity Council Focal for 1 year; responsible for creating

educational materials (posters, display boards, monthly pamphlets, games,

coordinating activities) relating to diversity issues including Age,

Race, Gender and Disabilities for over 900 on-site employees. Conducted

departmental and Executive-level meetings. Attended Diversity seminars.

Executive Assistant, Analytical Asst. (3/1999 - 5/2001)

Adecco Employment Services, Tulsa, OK

Worked as a contractor at companies including Bank of America, General

Electric, Deloitte & Touche Accounting, and Boeing. Duties included

customer service, disseminating confidential information, composing

reports, working with specialized software programs, ordering supplies,

maintaining calendars, submitting expense reports, arranging business

travel, file maintenance, proofreading, and data entry.

Human Rights Representative (6/1997 - 1/1999)

State of Oklahoma, Oklahoma City, OK

Investigated Employment and Housing complaints of discrimination,

maintained a caseload, facilitated and negotiated settlements,

interviewed witnesses, collected and evaluated information, made

recommendations of Cause or No Cause to the Director. Enforced State of

Oklahoma laws, EEO and HUD regulations.

Office Manager (1/1996 - 5/1997)

Key Temporary Services, Tulsa, OK

Contracted positions of Office Manager, Data Entry Clerk, and

Receptionist for Tulsa area companies such as Memorex Telex, DecisionOne,

and Yuba Heat Transfer. Basic bookkeeping, bill payment, general office

duties, ordered supplies, customer service, greeted the public, trained

employees on computer systems, evaluated supplier performance and

pricing.

Student Clerk - Admissions and Records (8/1992 - 12/1995)

Northeastern State University, Tahlequah, OK

Customer Service including greeting the public, explaining Admissions

policies, ensuring forms compliance and confidential records maintenance.

Trained new student clerks and evaluated their performance. Performed

general office duties as assigned.

Education

Bachelors Degree: Political Science, minor in English. Graduated from

Northeastern State University, Tahlequah, Oklahoma, with honors.

Landman Technology 2009 Tri-County Tech short-term class

Bartlesville, OK

Additional Qualifications

Language Skills: English, conversational German and French

Volunteer Work:

Partners in Education, 2 years tutoring in Tulsa elementary school

Bartlesville Literacy Council, 1 year tutoring

Early Childhood Resource Center (Fundraiser Coordinator) Bartlesville

Indian Summer Festival 2010, Bartlesville

REFERENCES

Colene Servant

20850 N 3946 Road

Bartlesville, OK 74003

918-***-****

Sarah Murphy, United Benefits Insurance Group

4115 Oklahoma

Muskogee, OK 74401

918-***-****

Nansi Lemaster, Spirit Aerosystems

Address: Rt. 2, Box 3881 Skiatook, OK 74070

Work: 832-2276, Home: 396-0575

James Phillips, Primerica Financial Services

401 Camp Creek Drive

Arlington, TX 76002

817-***-****



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