Customer Service Manager
Resume:
Heather N Barkley
Bartlesville, OK 74003
Phone: 918-***-****
Alt. Phone: 918-***-****
E-mail: ***************@*****.***
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Objective
To utilize my educational background and work experience to bring a fresh
perspective to a company that recognizes and develops employee talents,
skills, and strengths; to work for a company which I believe is
positively contributing to society; and to devote my experience and
strengths to championing vulnerable citizens.
Summary of Qualifications
. Effectively communicating and coordinating with Governmental
Regulators and Agencies
. Detail and Project-Oriented
. Possess Management and Investigative experience
. Accomplished in various software packages; Typing 60 wpm
. Quick learner, skilled tutor and Training Coordinator
Work Experience
Executive Secretary / Administrative Assistant (6/2008 - 11/2009)
McCann Companies, Bartlesville, OK
Perform highly confidential secretarial work and tasks for President of
the company; Perform Human Resources duties including hiring, discipline,
and Workers Compensation contact; Research and prepare legal paperwork,
lawsuit information, Interrogatories and attend court proceedings;
accurately submit Incorporation paperwork for new business entity; Track
and fulfill statutory reporting requirements of Oil & Gas manufacturing
for State of Oklahoma, Bureau of Indian Affairs, Environmental Protection
Agency, and State of Kansas; Division Order analysis; Knowledge of
procedures of business communications, office methods and technology;
spelling, typing 60 words per minute; knowledge of business English,
letter writing, office methods and computer operations; public relations;
effectively communicate and maintain professional working relationships
with other employees.
Consultant (12/2006 - 6/2008)
Self-Employed, Bartlesville, OK
Assist clients in preparing Interrogatories, Attend attorney meetings to
act as client liaison, Provide evaluation of small businesses and
identify grant eligibility. Creation of Business Plans and other
necessary paperwork for business Incorporation. Conducted market
evaluation and suggested Marketing tactics. Dealt with Insurance problems
and assisted client in filing complaints to State Insurance Boards.
Resume creation, computer tutorials, and employment research.
Assistant Manager (11/2005 - 6/2006)
Interstate Realty Management / The Willows, Bartlesville, OK
Leasing, Customer Service, Gathered renter documentation to evaluate
eligibility and amount of Section 8/HUD assistance. Performed property
inspections, directed Maintenance on priority repairs, approved vacation
and sick leave, managed employees during Manager's absence, maintained
detailed files subject to State and Federal inspection.
Office Administrator (5/2001 - 6/2005)
The Boeing Company, Tulsa, OK
Ensured security of government-classified and company-sensitive
information, acted as Training Coordinator for 100 employee department,
supported 7 Supply Management and Procurement Managers, employed LEAN
concepts, trained other Office Administrators. Data entry, maintained
calendars for executives, directed calls, set up meetings, ordered
supplies and forms, records maintenance, coordinated employee travel
utilizing an internal Travel Manager program, created and submitted
expense reports, maintained manual Vacation/ Leave/ Incident balances for
Union employees. Utilized Microsoft Office, Excel, Word, PowerPoint,
OpenOffice, Training Server, Mobius, Intranet and Internet research;
trained employees on computer software programs.
* Boeing Diversity Council Focal for 1 year; responsible for creating
educational materials (posters, display boards, monthly pamphlets, games,
coordinating activities) relating to diversity issues including Age,
Race, Gender and Disabilities for over 900 on-site employees. Conducted
departmental and Executive-level meetings. Attended Diversity seminars.
Executive Assistant, Analytical Asst. (3/1999 - 5/2001)
Adecco Employment Services, Tulsa, OK
Worked as a contractor at companies including Bank of America, General
Electric, Deloitte & Touche Accounting, and Boeing. Duties included
customer service, disseminating confidential information, composing
reports, working with specialized software programs, ordering supplies,
maintaining calendars, submitting expense reports, arranging business
travel, file maintenance, proofreading, and data entry.
Human Rights Representative (6/1997 - 1/1999)
State of Oklahoma, Oklahoma City, OK
Investigated Employment and Housing complaints of discrimination,
maintained a caseload, facilitated and negotiated settlements,
interviewed witnesses, collected and evaluated information, made
recommendations of Cause or No Cause to the Director. Enforced State of
Oklahoma laws, EEO and HUD regulations.
Office Manager (1/1996 - 5/1997)
Key Temporary Services, Tulsa, OK
Contracted positions of Office Manager, Data Entry Clerk, and
Receptionist for Tulsa area companies such as Memorex Telex, DecisionOne,
and Yuba Heat Transfer. Basic bookkeeping, bill payment, general office
duties, ordered supplies, customer service, greeted the public, trained
employees on computer systems, evaluated supplier performance and
pricing.
Student Clerk - Admissions and Records (8/1992 - 12/1995)
Northeastern State University, Tahlequah, OK
Customer Service including greeting the public, explaining Admissions
policies, ensuring forms compliance and confidential records maintenance.
Trained new student clerks and evaluated their performance. Performed
general office duties as assigned.
Education
Bachelors Degree: Political Science, minor in English. Graduated from
Northeastern State University, Tahlequah, Oklahoma, with honors.
Landman Technology 2009 Tri-County Tech short-term class
Bartlesville, OK
Additional Qualifications
Language Skills: English, conversational German and French
Volunteer Work:
Partners in Education, 2 years tutoring in Tulsa elementary school
Bartlesville Literacy Council, 1 year tutoring
Early Childhood Resource Center (Fundraiser Coordinator) Bartlesville
Indian Summer Festival 2010, Bartlesville
REFERENCES
Colene Servant
20850 N 3946 Road
Bartlesville, OK 74003
Sarah Murphy, United Benefits Insurance Group
4115 Oklahoma
Muskogee, OK 74401
Nansi Lemaster, Spirit Aerosystems
Address: Rt. 2, Box 3881 Skiatook, OK 74070
Work: 832-2276, Home: 396-0575
James Phillips, Primerica Financial Services
401 Camp Creek Drive
Arlington, TX 76002
Contact this candidate