Project Manager Customer Service

BJ Mayfield

**** ******** ***** ? Carrollton, TX 75007 ? 972-***-****

Summary

A Skilled Analyst in the electronic payment-processing field specializing

in transactions funded with credit card, debit card, ATM card, gift card,

prepaid card, EBT and checks. Implemented / tested / installed five new

payment systems in a high volume credit transaction retail environment.

Modify existing software and tested alpha and beta sites to ensure insure

accuracy and reduce disputes during rollout of new payment system.

Experienced in providing consultation, project management, business

analysis, training, direct customer service in a financial, retail,

manufacturing or IT environment. Excellent communication skills.

Professional attitude and standards

Employment

Technical Lead - Credit SME 2008 -2008

7-Eleven (C-Store)- Consultant Position Dallas, TX

BCP Integration Team -

SME - Credit / Debit specialist, PCI compliance and standards

Created Business Requirements for Split tender inside and outside POS

processing for credit,

debit, loyalty, and gas cards.

Performed Gap Analysis between major oil companies credit systems verses 7

-Eleven POS

Created / Implemented changes to PIN Pad to encourage debit verses credit

transaction

Developed and maintained Requirement Tractability Matrices.

Created SQL reports, running queries and performing ad hoc analysis based

on data sourced from the 7-11's financial systems and the data warehouse

Supported all phases of testing by clarifying requirements, researching

detailed issues, and defining solutions in support of project requirements

Full life cycle project ownership from analysis to development to delivery

of audit solutions

Contribute to documentation initiatives as needed, to group knowledge and

best practices. .

Interacts With: Procurement, Gasoline, Revenue Accounting, Management

Auditors, Corporate functions, Information Technology, Human Resources,

Marketing.

Business Analyst 2007-2008

FedEx Kinko's - Consultant Position Dallas, Tx

IT Integration team performing analysis of the Order to Pay / Pre-

Production Retail systems integration project processing walk-in, email,

ecommerce and store-to-store received orders.

Perform complex analyses to current Order-To-Pay Retail systems with

enhancements to the Direct Mailing, Upselling pop ups, National Bid Center

and new card swiping ids projects.

Organize and conduct field surveys and field functional workshops

Perform gap analysis between business needs and IT capabilities utilizing

SQL

Organized focus groups, JAD sessions for design and business rule creation.

Produce diagrams for the existing process flow, as well as the proposed

process flow.

Experienced in creating technical documentation, including requirements

definition, UAT test plans and use case scenarios.

Proven technical writing and editing capabilities,

Executes project work plans, and revises as appropriate to meet changing

needs and requirements.

Evaluates and reports risk associated with the engagement.

Ensures project documents are complete, current, and stored appropriately.

Business Analyst 2005-2006

FedEx Kinko's - Consultant Position Plano, Tx

Analyze and document existing business / information and financial systems

environment and future direction with merger of FedEx and Kinko's

integration

Monitoring & Reporting Alpha & Beta Centers during Order-To-Pay Retail

System Roll-out

Research & Analyze Late, Missing & On Hold XML transaction received through

the Order-to-Pay systems, ecommerce -credit card files for problem

determination

Review, analyze, QA and reconcile data creating SQL queries during the data

migration.

Accessed Branch Servers to retrieve XML transaction - credit card files

to correct and transmit for payment

Identified and documented outstanding issues on Sharepoint website

Prepared Wkly Spreadsheets identifying outstanding transactions w/ missing

funds (Credit Cards) utilizing ReconNet vs. Bank files

Worked directly with Visa, Amex, MasterCard, and Discover to dispute /

correct / re-transmit transactions for processing

Process electronic signatures for proof of purchase

Communicated all issues and changes to Store Support providing proper

instructions for the Center personnel to follow

Project Manager 2003-2003

Retalix - USA Plano, Tx

Project Manager working with Storeline POS (C-store, Grocery Store)

software during roll-outs

Trained clients on software systems and procedures, upgrades and

modifications to software

Scheduled meetings and conference call to address clients needs through the

full project cycle.

Manager - POS Operations 1994-2003

Tuesday Morning, Inc (Department Store) Addison, Tx

Utilization the IBM 4694 platform and CRS Retail Systems, Inc. software,

Installation and coordination of over 2000 POS devices in over 500 retail

stores.

Initiated the first call center responsible for new store installs

involving cabling, new register equipment and alarm systems as well as

telephone support for software and hardware issues

Technical support, on-site, telephone and remote during any major rollout

Migrated to a Windows NT environment upgraded devices including handheld

scanners for merchandise shipping/receiving.

Implemented / Installed 5 new credit processing systems working directly w/

Visa, MC and American Express to settle all transactions and disputed items

Contacted stores to refund customers for disputed credit charges or copies

of signatures for proof of purchase

Built and loaded registers w/ software for shipment to stores

Downloaded Bank files which include transaction files and bank deposits and

processed against POS file for all stores reconciliation, utilizing

ReconNet to transmit data, and performed ad-hoc queries to insure data

integrity.

Wrote 300 page POS procedural manual

Wrote, tested and analyzed all data modifications to insure accuracy and

adherence to PCI compliance and standards.

Developed and implemented direct training to all store managers

Taught training seminars quarterly. Monitored, analyzed and reported on

AS400 Warehouse Distribution systems

Lead Supervisor - C Service Reporting 1993-1994

First American Real Estate Tax Service Dallas, TX

Managed 6 personnel in the department

Setting up new accounts with parameters and reformat program

Producing property tax invoices in a strict deadline environment.

Supervisor of B.O.M. / Computer Operations 1990-1993

Interstate Trailers, Inc. Arlington, Tx

Managed 6 personnel,

Implemented, converted and installed an AS/400

Trained personnel on financial, manufacturing applications and computer

operations

Track bill of materials cost and requirements.

Technical Skills / Operating Systems / Applications

IBM4694-6 Register Systems, HP, IBM, Burroughs, Honeywell, Mid Range IBM

Systems 36/38, AS400, LAN/WAN, hubs, Firewall, ATM, 390, check readers,

EFT, handheld scanners, MS-DOS, Unix command line, Windows

3.x/95/98/NT/2000/XP, OS/2, CA7, CA11, JCL, TSO, CICS, DB2, Mlink, PC

Support, PC Anywhere, Citrix, Outlook, Excel, Ghost, MS Word, Magic,

FoxPro, SQL, Access, Word Perfect, HTML, XML,C#,.NET WebMethods, Visio, MS

Project, PowerPoint, Rational Suite (Requisite Pro, Rational Rose,

ClearQuest, ClearCase) Clarity,360 Commerce / Oracle Retail

Education

University of Maryland, Guam, USA

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