Customer Service High School
Resume:
A ntonio Porterfield
R oad #*705
Oklahoma City,
O klahoma 73132
H: 405-***-****
M: 405-***-****
ablc7d@r.postjobfree.com
Objective
Obtain an entry-level position utilizing my previous experience and skills; allowing room for
p rofessional growth.
Education
Sidney Lanier H igh School – Montgomery, AL
1991-1994
H igh School Diploma
Alabama State University – Montgomery, AL
1994-2001
B.A. – History ( Minor – Political Science)
American I nterContinental University – A tlanta, GA
2006-Present
M .A. – Cur riculum Education
Work Exp rience
GREAT PLA INS COCA- COLA Snappy Division - D r iver
J une 2009 - Present
• Manage scheduled deliveries
• Replenish vending machines with snacks and change
• Provide Customer Service
• Fulfill customer orders with assorted i tems
• Track inventory and provide detailed report
• Driving forklift
RECORDS RETENT ION SERV ICES Courier
A ugust 2006 - May 2009
• Provided daily direction to permanent and/or temporary employees in order to
accomplish specific projects or tasks
• Monitored employees work for productivity, quality and completion to make
recommendations to Operations Manager regarding staff assignments
• Processed all incoming media orders including, scanning carton barcodes and locations,
s toring i tems in record center, downloading scanned information, investigated and
resolved exceptions
• Processed media retrieval orders including pulling the i tems, verifying item,
manifesting orders, bundling orders and preparing for shipment to customer
• Processed internal moves, including pulling media from one location and storing i t in
another location, investigating exceptions
• Processed “destructions” including pulling required media, verifying it for accuracy,
p reparing i t for cartage, investigating and resolving all exceptions
• Researched and resolved discrepancies encountered during above stated processes and
communicated and resolved difficult issues with the help of management
• Prepared and processed record center paperwork necessary to accomplishing the above
p rocesses
• Inspected and maintained various warehouse and operations equipment
Teaching Experience
Fews Elementary Alternative School – H istory/Geography Teacher
2002-2004
• Delivered curr iculum which was developed according to the Albabma state standards
• Provided instruction to over 200 seventh grade students in the subject area of American
C ivics and World Geography
• Maintained a safe classroom environment, condusive to learning
B rewbaker Junior High – History/Geography Teacher
2005-2006
• Delivered curr iculum which was developed according to the Albabma state standards
• Provided instruction to over 200 seventh grade students in the subject area of American
C ivics and World Geography
• Maintained a safe classroom environment, condusive to learning
Coaching Experience
• Sidney Lanier Defensive Ends Coach – 1999-2002
• Sidney Lanier Secondary Coach – 2003
• Sidney Lanier Assistant Varsity Head Softball Coach – 2003
• Sidney Lanier Linebacker Coach –2004-2005
• Sidney Lanier Head Wrestling Coach – 2004-2005
• Saint Jude Assistant Head Football Coach/Offensive Coordinator – 2008-2009
Skills
Access 2003, Word 2007, Excel 2007, Outlook 2007, PowerPoint 2007, Data Entry/Typing,
various office equipment, general office equipment, Fork L ift driving,
Associations/Memberships
Iota Phi Theta – 2006-Present
National Coaches Association – 2002-Present
Big Brothers – 1994-2001
R eferences
Tywanios Lockett, Athletic Director/Head Football Coach
McNair High School
Roberto Reed, Head Football Coach
Capital Heights Junior High School
Richard Moncrief, Offensive Coodinator
Alabama State University
Alphonso Pogue, Head Football Coach
Carver H igh School
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