Customer Service Human Resources

Megan V. Hanifin

*** **** *** ** **. Petersburg, FL 33705

ablc72@r.postjobfree.com ( 850-***-****

Sales Profile

Professional Sales Methodology ( Account Management ( B2B

Communications

Highly motivated and results-oriented professional with demonstrated

ability to provide outstanding internal / external customer service and key

account management in a diversity of roles. Educated and experienced in

human resources management and recruiting, and proficient in managing /

executing administrative processes to facilitate smooth organizational

operations and develop / optimize new business opportunities. Excellent

written and verbal communication skills with polished internal / external

customer-facing presence. Adept at managing multiple concurrent priorities

in fast-paced environment.

CORE COMPETENCIES

CUSTOMER SERVICE Sales Planning & Strategy Teamwork Orientation

Human Resources Management Communication / Leadership

New Business Development Presentations Business Management

Relationship Building

Professional Experience

ON ASSIGNMENT- Tampa, FL

5/2009-Present

Recruiter

Manage daily office tasks in accordance with staffing open positions.

Recruit, screen, and develop relationships with candidates and clients

alike to ensure a smooth onboarding experience. Adhere to all JCAHO

policies and procedures to enable a safe and knowledgeable roster of

employees. Maintain all office files. Train, counsel, and prepare

candidates for new positions. Consistently exceed all criteria put forth

for recruiters.

GRUS PERSONNEL -Clearwater, FL

6/2008-4/2009

Accounts Manager

Seek out companies across the nation to target needs for craftsmen. Develop

relationships in order to achieve profitability. Allow client's total

control of the methods, performance standards and production schedule

required for their projects. Recognize that the two main functions are to

staff our client's projects with the highest quality of skilled trades'

people available and to foster an environment in which the quality of our

workers continues to increase.

. Put together numerous contracts and filled job orders daily.

. Managed over 3,000 billable hours per week.

THERXSERVICES - Lithia, FL

1/2008-6/2008

Therapist Recruiter

Developed relationships with clients and potential employees in order to

meet mutual staffing goals. Specialized in customized positions for

therapists; per-diem, contract, travel, temp-to-perm, or permanent

positions. Recruited therapists throughout the country to represent a new

company in an arena with high competition. Began relationships and acquired

contracts with major therapy staffing companies across the country.

Developed systems and organized processes in order for company to achieve

success. Brought ideas and concepts from previous positions to build

employee retention and sustain employee satisfaction.

MAXIM STAFFING SOLUTIONS ( New Port Richey, FL 10/2006-1/2008

Accounts Manager

Recruit, screen, and hire potential candidates for per-diem, part-time /

full-time, and contract positions with allied healthcare facilities

nationwide. Partner with co-recruiters in local office, as well as with

recruiters in Maxim offices nationwide, to identify qualified candidates

for open positions. Specialize in providing contract, temp-to-permanent,

per diem, and direct hire staff for every segment of healthcare market.

Strong knowledge of administrative and human resources management

processes, including payroll processing in excess of $90,000.00 a week,

managing a staff of 150 professionals, preparing recruiter tracking

reports, processing timesheets, managing and updating spreadsheets, and

calculating weekly sales figures.

. Communicate effectively with clients and prospects and implement key

sales strategies to acquire new contracts and broaden the customer

base.

. Proficiently access and utilize healthcare Web sites, job fairs, job

search agents, online job boards, peer references, and hospital /

clinic job postings to recruit qualified applicants.

. Transferred to New Port Richey, Fl location in order to help a

struggling office achieve success.

CARRABBA'S ITALIAN GRILL - Pensacola, Fl

Manager in Training, 2002-

2006

Hand-selected to learn all aspects of operations, including developing and

managing high-performance customer service teams, ensuring safe practices

and regulatory compliance, and heightening company image and visibility

within community. Liaised effectively between management team and customer

service staff to optimize human resources. Analyzed sales reports to

develop staffing schedule and meet projected needs. Negotiated with vendors

to secure lowest prices and ensure timely delivery of equipment and

supplies. Ensured customers experienced excellent dining environment and

optimized customer service levels to capitalize on repeat and referral

business. Key Contributions:

. Communicated clearly with senior level managers / owners to ensure

management practices were well aligned with organizational objectives

and that all quality assurance practices supported business and

revenue growth goals.

Regional Trainer, 5/2003-6/2006

Promoted to travel between locations to provide training to new employees

in classroom setting. Educate staff on customer service practices,

operational excellence, and to interface congenially with both colleagues

and customer base as integral member of customer service team. Key

Contributions:

. Facilitated Pensacola location involvement in community projects,

including participating in promotional events with Pensacola Pelicans,

UWF Festival on The Green, The Junior League of Pensacola, Pensacola

Young Professionals, programs at neighborhood schools, golf tournament

fundraisers, and hurricane relief activities.

. Promoted to Manager in Training program in recognition of leadership

capability and exceptional work ethic.

* * * * *

Prior experience with Carrabba's includes successful tenure in various

Customer Service positions.

Education and Credentials

MASTER'S DEGREE CANDIDATE / HUMAN RESOURCES MANAGEMENT / MINOR IN MARKETING

Troy University - Troy, AL, Degree expected: May 2009

Coursework in Labor Law, HR Management, Professional Selling Methods, and

B2B Communications

Bachelor of Arts in Organizational Communications / Minor in Marketing,

2004

University of West Florida - Pensacola, FL

President's List 2004 ~ Who's Who ~ Order of Omega ~ Vice President, Phi

Sigma Sigma

Professional Development

MANAGEMENT TRAINING PROGRAM, CARRABBA'S ITALIAN GRILL RESTAURANT, 2006

Active member of Junior League of Tampa Bay

Member of PSRA 2004-present

Certificate in Leadership, University of West Florida Leadership

Program, 2004

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