Customer Service Administrative Assistant
Resume:
MICHELE R. BLAZEVIC
*******.********@*****.***
ADMINISTRATIVE OPPORTUNITY DESIRED
An administrative professional holds a key position in any organization and
needs to be adept at filling many roles. I can do that for you! Let me
assist you in reaching your business goals.
QUALIFICATIONS SUMMARY
Examples of skills developed in years of clerical / administrative support/
customer service in a diverse array of industries:
Microsoft Word including Mail Merge, Excel, Outlook, and Power Point
Maintenance of Paper and Electronic Files / Logs / Tracking Systems
Payroll Data Entry
Multi-Line Phone Systems and Common Office Skills and Procedures
Accurate Light Accounting and Cash Handling
STRENGTHS
Intelligent
Dedicated
Creative
Organized
Conscientious
Industrious
Trustworthy
RELEVANT EXPERIENCE
Customer Service/Administrative Assistant - Self Employed (Contract) - The
Back Office
St. Augustine, Florida
March 2009 - June 2010
Served as intermediary between individual and group health insurance
clients in resolving issues regarding items such as application submission,
coverage, and billing
Maintained both client and corporate electronic and paper files as well as
customer data base
Payroll Data Entry
Kept the calendar of Health Division Manager
Provided administrative support to both licensed and unlicensed sales
agents
ACCOMPLISHMENT: Found and corrected discrepancy between commissions earned
and commissions paid to restore hundreds of dollars a month in revenue
flow.
Administrative Assistant/Customer Service - Imperial Enterprise
St. Augustine, Florida
May 2006 - April 2008
Assisted pre-foreclosure real estate investor clients as well as distressed
homeowners
Initiated clean up and maintenance of customer data base to better serve
customers as well as save time
Set up files for mitigation team
ACCOMPLISHMENT: Initiated clean-up of customer data base by merging files
and inactivating files such as the one for the client that had been
deceased almost two years
Receptionist - Parker Cadillac (now Premier Cadillac)
St. Augustine, Florida
August 1998 - November 2005
Provided administrative support to executive officers and sales staff in
addition to receptionist duties
Special projects
ACCOMPLISHMENT: Coordinated quality promotional luncheons - once with only
three hours' notice
Part Time Front Desk Clerk - The Inn at Camachee Harbor
St. Augustine, Florida
October 2001 - August 2005
Accepted reservations via telephone, fax, and internet
Assured guest satisfaction
Guest check-in / check-out
ACCOMPLISHMENT: Routinely up-sold guests, increasing revenue
Cashier / Clerk - Cates Automotive (now Keys Auto and Truck Repair)
Key West, Florida
February 1997 - July 1998
Accounts Payable / Receivable support
Prepared and submitted proper title work for bought / sold vehicles
Business correspondence
ACCOMPLISHMENT: So impressed owners that received raise well before
completing ninety day probationary period
EDUCATION
Microcomputer Applications Course - St. Johns River Community College
St. Augustine, Florida
Bachelor of Arts - Flagler College
St. Augustine, Florida
Associate of Arts - Florida Keys Community College
Key West, Florida
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