Supply Chain Customer Service

Nat Akafia

**** *** ****** *****, *******, MD ***14 (C) 240-***-****

EMAIL: ablc6l@r.postjobfree.com

Education

*/** - */** ****** University, Washington, DC

MBA-Supply Chain Management

*/** - */99 University of Maryland, College Park, MD

B.S. Business Logistics and Transportation

Professional Experience

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11/07 - 11/08 Collaborative Consulting, West Orange, NJ

Business Analyst

. Worked with clients to determine and re-define business

objectives and solutions

. Advised clients on supply chain best practices and industry

standards

. Advised clients regarding the development of supply chain key

performance indicators and metrics

. Worked with clients to evaluate, develop and implement business

process re-engineering initiatives

. Helped clients to determine and define strategies regarding

procurement of goods and services

. Worked with clients to achieve targeted customer service levels

at the lowest total costs

7/07 - 8/07 Bluefly.Com, New York, NY

Supply Chain Consultant

. Helped senior management craft and implement cost cutting

distribution strategy for retail operations

. Managed distribution center relocation operations involving

merchandise worth $20 million with zero shrinkage

. Facilitated, motivated and coordinated activities of warehouse

personnel attached to the project

. Provided timely response to all logistics and business related

questions/issues

9/04 - 8/06 Polo Ralph Lauren Corporation, New York, NY

Senior Business Analyst - Global Supply Chain Division

. Served as a day-to-day business stakeholder liaison to IT

consultants during the implementation of an Enterprise

Resource Planning System (ERP) that improved overall efficiency

and effectiveness of PRL global wholesale operations

. Implemented best business practice processes in the area of

sourcing resulting in improved transportation lead-times across

the organization

. Worked with senior management to restructure, streamline and

standardize supply base across the organization

. Managed business relationships with overseas suppliers and

third party logistics providers to ensure C-TPAT compliance,

resulting in improved supply chain efficiency

. Liaised with end users and key management resources and rotated

among critical business areas to address immediate business and

ERP project needs

. Worked with senior management in the development of long-term

sourcing strategies for wholesale business

. Managed the transition of new and existing footwear customers

under the Transition Service Agreement between Reebok Intl.

Ltd., and POLO Ralph Lauren

. Reviewed vendor compliance agreements and proposed new business

processes that resulted in the reduction of top 5 footwear

operations charge-backs

. Worked with ERP implementation project managers to develop and

establish organizational business processes and procedures that

ensured processing of Agreements and Purchase Orders in

accordance with re-engineered supply chain strategy

. Worked with IT department and corporate functions to develop

and centralize Crystal reporting tools across the sourcing

organization

. Assisted Senior Managers in the establishment, review, and

validation of actions and decisions relative to ERP system

design and programming

. Created and instituted internal methodologies, tools, and

templates for Enterprise Resource Planning System (ERP) to

ensure consistent and repeatable results across implementations

for other divisions

. Facilitated user acceptance testing, obtained business customer

acceptance of requirements, and scoped changes

. Supported and conducted Sourcing ERP system end user training

sessions and documented results

2/04 - 07/04 Custom Ink, Falls Church, VA

Procurement/Purchasing Associate

. Located, qualified, and negotiated pricing and delivery terms

with vendors and ensured cost effective delivery of products

. Resolved price discrepancies and instituted measures to recover

historical over-payments

. Resolved quality issues with vendors

. Developed and maintained working relationships with customers

and external suppliers

7/03 - 2/04 IKEA, College Park, MD

Logistics Coordinator

. Ensured efficient goods flow throughout the store

. Managed replenishment associates

. Developed operational goals and targets for replenishment team

. Analyzed and evaluated order processes avoiding

overstock/shortage

. Ensured training and adherence to security routines

. Developed working knowledge of product range and services

. Participated in special projects and performed other duties as

assigned

6/02 - 8/02 Invensys Inc, Foxboro, MA

MBA Intern - Lean Supply Chain Division

. Analyzed spend for goods and services and identified

critical cost items and

actionable opportunities

. Communicated with logistics providers and supply base to follow-

up on the completion

of deliverables

. Collected and analyzed freight spend data utilized in the

organization of a reverse online auction that resulted in $1.5

million savings

. Performed and presented gap and business impact analysis on

strategic projects to project leads

5/98 - 8/00 Lucent Technologies, Holmdel, NJ

Business Development Consultant (Advanced Communication

Technology)

. Conducted S.W.O.T. and Value Chain Analysis for new ventures

. Conducted extensive research on the value proposition

regarding tele-medicine

. Performed and presented gap and business impact analysis on

strategic projects to project leads

. Worked on the viability of fiber optic projects in Africa -

Africa One Project

6/97 - 8/97 Lucent Technologies, Allentown, PA

Intern - Global Logistics

. Conducted cycle-time reduction research for global logistics

(North American division)

. Analyzed and prepared global logistics operational reports for

divisional briefings

. Assisted senior management in the formulation and

implementation of cost cutting sourcing strategies that

resulted in supply chain efficiencies and profitability to the

tune of $1.8 million

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