Manager Customer Service

JALENA MONTGOMERY

WORK EXPERIENCE

**** - **** ************ **** *****

Philadelphia, PA

Provider Customer Service

Assisted health care providers daily with claims issues, ensured

regulatory compliance with medical policies and procedures, requested

adjustments for claim errors for all lines of businesses, identified

and resolved issues for providers. The systems we utilized were SLIQ,

CIS 2.0, Planmate, MaxMc, Bluesquare, IPDW and Microsoft Office.

2005 - 2007 Blockbuster Video

Philadelphia, PA

Assistant Store Manager

I assisted in the recruiting, hiring and training of employees and

assigned duties. I managed store revenue including: cash handling,

deposit reconciliation and delivery of deposits to the bank. I opened

and closed the store and overseen eight customer service reps and one

shift leader. My duties extended as far as the store manager.

2003 - 2005 BITco USA, Inc.

Pensacola. FL

Assistant Office Manager

I was appointed to Assistant Office Manager where I overseen a team of

ten employees working on a project with SEPTA installing communication

equipment into the buses and trains. I handled payroll for over 30 of

our employees and all the business expense accounts.

2001 - 2003 BITco USA, Inc.

Pensacola, FL

Inventory Manager

I was a payable clerk handling the expense reports and was responsible

for setting up payable accounts and overseeing a team. I also,

coordinated with the project supervisors for the expenses nationwide.

I controlled all of the inventory's hardware, parts and tools that

came in daily.

2000 - 2000 Village Inn

Pensacola, FL

Lead Cook

I began as a cook opening and closing the kitchen. After two weeks

became the lead cook assisting the manager with food inventory and

ordering of goods. Trained four employees for the cook position as

well.

1999 - 2000 Landry's Seafood Restaurant

Pensacola, FL

Assistant Sous Chef

I prepared salads and desserts for the restaurant. Opened and closed

station daily. Trained two employees for the position then advanced to

the saute' position assisting the sous chef.

1998- 1999 PCF

Pensacola, FL

Sales Associate

I contacted customers nationwide for the New York Times Newspaper

subscriptions. Doubled sales every two weeks and earned commission

every week.

EDUCATION

1999 - 2001 Pensacola Junior College

Pensacola, FL

Culinary Management

*3.50 GPA

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