Customer Service Human Resources

Amanda L. Holt, CSP

[pic]

****.*****@*******.***

** ***** *****

Cheektowaga, NY 14225

Phone: 716-***-**** Cell: 716-***-****

Objective Seeking a position that will utilize my existing skills as well

as offer growth opportunities.

Experience

08/08-Current EGW Associates, Inc.

Safety/HR Specialist

. Handle all injury claims (Notice, Medical, Lost Time)

. Work with adjusters, lawyers, branch staff, medical

staff

. Constructed an EGW Safety Manual & Safety Program

. Constructed the EGW Emergency Evacuation/Fire Plan

. Reconstructed the EGW Temp & Internal Employee Manual

. Constructed the EGW Workers' Compensation Policy

. Constructed a new EGW Substance Abuse Policy

. Conduct Light Industrial and Clerical Safety Evaluations

for Clients

. Conduct Safety Audits in all Branches

. Resolve Employee Problems

. Customer Service

. General Clerical duties; answering phones, typing, data

entry, faxing, filing, scheduling, mail

. Generate informational flyers, employee newsletter

7/05-9/07 Resolve Staffing Inc. (Acquired Taylor in 7/05)

Loss Claims Manager (5/06 to 9/2007)

. Handled all injury claims (Notice, Medical, Lost Time)

for 80 offices

. Worked with adjusters, lawyers, branch staff, medical

staff on a daily basis

. Constructed a Worker's Compensation binder (Used in 80

branches of Resolve Staffing)

. Constructed Safety Binder for the CA Branches

. Handled and closed claims filed (over 1,500)

Payroll Asst Manager/ AP Asst (7/05 to 5/06)

. Processed payroll for numerous offices

. Paid all office billing (Phone bills, electric bills,

etc.)

. Ordered furniture/supplies for newly acquired offices

and/or start up offices

. Resolved employee problems

. Customer service

. General Clerical duties; answering phones, typing, data

entry, faxing, filing, scheduling, mail

8/03-7/05 Taylor Personnel Services (Acquired by Resolve in 7/05)

Payroll/Human Resources Specialist

. Processed payroll for Taylor Personnel employees

. Customer billing & collection on past due bills

. Processed wage garnishments

. Generated informational flyers, employee newsletter

. Reconstructed time sheets (master & individual)

. Wrote a payroll manual

. Resolved employee problems

. Customer service

. General Clerical duties; answering phones, typing, data

entry, faxing, filing, scheduling, mail

. Recruited, Interviewed

. Workers Compensation, OSHA, Disability

8/01-8/03 Professional Personnel Management Company

Payroll/Personnel Assistant

. Processed payroll for SPS Temporaries

. Processed payroll for PCC Payroll Services

. Unemployment paperwork (LO400, ERC reports)

. Balanced gross payroll for 6 offices

. Employment verifications

. Customer Service

. General Clerical duties; answering phones, typing, data

entry, faxing, filing

Additional Skills

. MSWord, MSExcel, PowerPoint, Access

. MAS90

. Act 2000

. Ultra 32

. Citrix

. Intellirisk

. Student Member of the BNHRA (Buffalo Niagara Human

Resource Association)

. Student Member of ASSE (American Society of Safety

Engineers)

. Member ASA (American Staffing Association)

Education

. Associates of Occupational Studies in Human Resources

. ASA Certification as a Certified Staffing Professional

(CSP)

. 10 Hr OSHA Training for General Industry Safety & Health

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