Customer Service Sales
Resume:
Suzanne Brown
Hampton, VA 23666
Email: ***********@*****.***
Phone: 757-***-**** home
757-***-**** cell
Abilities & Personal Character
Accounting - Balance, Reconcile, A/P, Collection, Assemble and Audit
Financial Data
Professional customer service and sales experience
Excellent written and verbal communication skills
Strong analytical and problem solving skills
Proficient in the use of MS Word, Excel, Access, Outlook, Quick Books, MAS
90 & 200
Computer literate in Timeslips, Corel Draw, Web Authoring & Mastering
Self-motivated, multi-tasking, organized
Independent worker, friendly, sincere, honest
Education
Sierra College, Rocklin, CA
A.A., Accounting & Business Administration with Honors, 2008
Employment History
2008 - 2009 Ace Supply Hardware Rocklin, CA
Cashier / Bookkeeper / Customer Service (Part-time through college)
. Bookkeeping, Invoices,
. Customer Service and sales, answer questions,
. Restock shelves, Greet Customers, Straighten shelves, answer phones,
Cashier(checks, credit cards, cash), input data - MOVED TO VIRGINIA
-
2006 - 2008 Kmart - K-Caf / Meldisco - Footwear Rocklin, CA
Deli Customer Service / Footwear Associate (Part-time through college)
. Customer service and sales assistance in the Deli and Footwear
Departments, answer questions,
. Prepare food, restock food and products, restock condiments, clean up,
. Set up ads, displays and shelves, label food and products for sale,
. Order produce, straighten and fill product line on shelves
2003-2006 Ceramic Tile Products, Inc. Roseville, CA
Acct. Pay / Acct. Rec / HR / Contractor's Order Desk / Payroll, Office
Manager
. Accounts Payable - Accounts Receivable, create new accounts, enter new
customers & vendors,
. Create Purchase Orders for tile and inventory, Call vendors for ETA,
Enter new inventory items in system, schedule shipments of tile to
return, schedule shipments to customers or contractors, enter returned
items into inventory(RMA),
. Sales - show customers tile and answer questions, generate sales
orders,
. Calculate payroll, enter payroll in Excel spreadsheet, schedule duties
for employees, track time off of employees, schedule work hours,
. Office duties (faxing, copying, etc.), fax over request for samples,
request info from companies regarding products (specs, pricing,
quantities, ETA's, weight) - LAID OFF, COMPANY DOWNSIZED -
2002-2003 Petersen - Dean, Inc. Sacramento, CA
Purchasing / Accounts Payable
. Create Purchase Orders for roof tile, match up Invoice with PO,
contact vendors for ETA or updates, call superintendents regarding
deliveries and adjustments
. Enter data for Accounts Payable, Mail A/P to Corporate for checks to
be sent,
. Schedule delivery of roof tile to job site, mail (FedEx, UPS, etc.),
file requests for tile after ordered, update tile delivery on board in
warehouse, fax orders, copy info for job sites for files and send
originals to Corporate, type letters - UPGRADE MY POSITION, CLOSER TO
HOME -
2001-2002 Lafler, Moore & Webb, LLP Roseville, CA
Receptionist
. Customer service, greet people / customers, answer questions, schedule
appointments for three companies,
. Data entry of customer information,
. Mail taxes, letters, binders or information (FedEx, UPS, etc.), file
customer papers, fax information to customers, copy files and/or
information to put in customer file, phones, type letters, forms,
etc.) -SEEKING HIGHER WAGES -
2001 K.C. Brandon Construction Rocklin, CA
Administrative Assistant (Temporary Position)
. Entering submittals for bids for projects and mail bid information
. Collect information for Superintendents and contact with changes
orders, file change orders,
. Perform data entry, copy, fax and file project information with change
orders and specs
1991-2000 Brown's Quality Contracting Adams, NY
Owner/Sales/Office Manager - General Contracting Business
. Accounting - Accounts Payable, Accounts Receivable, invoicing,
banking, taxes
. Purchase supplies for office and work to be completed,
. Schedule employees to work, schedule customers for work to be
completed,
. Customer service, answering questions and / or call back customers
with information
. Data Entry of customer information & vendor information
. Field work - siding houses, assist cleaning furnaces, shingle roofs,
assist building additions / decks - MOVED TO CALIFORNIA -
References
Barbara Shinn Rocklin, CA - Former Director, BTSA Induction Program -
Melissa Siebrase Sacramento, CA - Former Manager - 315-***-****
Greg Hennefer Lodi, CA - Sales - 916-***-****
Tim Ackeret San Jose, CA - Controller - 408-***-****
Contact this candidate