Manager Customer Service

Kimberly M. Lawrence

***** *** ********* ***. *** 218

Baton Rouge, Louisiana 70807

225-***-**** ***********@*****.***

Objective

To utilize my leadership, customer service, and management skills to

promote, and fulfill the objectives of the organization in maintaining

productivity and increase profitability.

Skills

Efficient in Microsoft: Word, Excel, Access, PowerPoint and Outlook.

Employment

The Governor's Office of Community Programs

Years Employed (12/08 - 07/10)

NSECD Program Director Assistant / Assistant of Special Projects

Baton Rouge, La

. Provides technical support to NSECD Program Director in programmatic

oversight of early childhood development as they develop statewide.

. Provides logistic management for professional and administrative

development workshops for the Nonpublic School Early Childhood

Development Program providers and staff; develops and maintains

presentations, supporting documentations (i.e. manuals, reference

guides) and training materials.

. Implements website developments and maintenance of the NSECD Program

and other internet projects as they develop nationwide.

. Provides technical assistance to the NSECD Administrative Coordinator

and Program Manager with filing, data entry, data auditing, and

general duties.

. Assist in the development and project execution of recruiting,

training and implementation of NSECD Regional Monitors.

. Design and maintenance of the NSECD Legislative Album. A parish

breakdown of all legislative members related to NSECD Providers.

Harmony Center, Incorporated Years

Employed (7/07 - 10/08)

Human Resources Assistant - Promoted (10/07)

Baton Rouge, La

. Consulted with top management to provide professional expertise in

planning Human Resource policies; provided staff assistance to

supervisors and department heads to ensure agreed upon policies were

carried out properly

. Provided assistance in drug screening, interviewing, and orientating

all new employees as well as terminations when needed

. Maintained up-to-date and accurate employee records

. Conducted and performed monthly First Aid and Adult/Child CPR

Certification to all employees.

Harmony Transitional Services

Years Employed (7/07 - 10/07)

Clerical Assistant

Baton Rouge, La

. Efficiently and effectively screened all incoming calls and on-site

visitors according to company policies and procedures

. Worked along side facility manger and social worker to maintain

updated daily, weekly and monthly files for 45 male residents

regarding court and legal appearances, and mental and psychological

health appointments

. Worked along side facility nurse and nurses' assistant in composing

daily, weekly and monthly medical awareness reports for resident's

group meetings

. Assisted all Direct Care staff in performing duties according to set

standards and procedures

Employment (Continued)

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Academy Sports & Outdoors Years

Employed (4/06 - 7/07)

Footwear Supervisor/ Associate

Baton Rouge, La

. Skillfully assisted customers in making purchasing decisions to meet

their personal shoe care needs

. Assisted in processing daily departmental consolidations, transfers

(sending and receiving), RTVs (Return to Vendor) and inventory control

variances

. Professionally managed the merchandising of socks for end cap per

vendor directive including: Nike, Adidas, New Balance, and Under

Armour

. Worked in unification with the following departments as needed:

Apparel, Sports and Leisure, Camping, Hunting and Fishing and Customer

Service Department (Cashier).

The Children's Place Outlet Mall Years

Employed (7/05 - 1/06)

Stock Room Supervisor Tanger Outlet Mall

- Gonzales, La

. Maintained structure and organization of the stockroom.

. Received and processed all incoming and outgoing shipments.

. Efficiently processed all daily reports.

. Worked together with the management team regarding the transfer of

incoming and outgoing merchandise according to floor-set directives.

Whole Foods Market Years

Employed (6/05 - 9/05)

Coffee & Tea Manager Baton

Rouge, La

. Managed purchase orders for specialty items in: coffee and tea aisle,

coffee bar, chocolate and bulk coffee.

. Accurately inventoried and organized back stock of all merchandise

purchased for sale in the coffee and tea department.

. Responsibly maintained and updated operational workbook along with

variance of labor and purchasing-budget records.

. Worked in conjunction with store accountant concerning variance budget

and vender invoices.

. Liaison to local vendors, making weekly decisions in purchasing coffee

and tea products and other merchandise for sale

Starbucks Coffee Company Years Employed

(10/03 - 6/05)

Supervisor

Baton Rouge, La

. Supervised and coached all baristas in the effort to maintain proper

standards and procedures in handling cash, and equipment maintenance

. Managed the visual placement of sales floor and pastry case

merchandise.

. As learning coach; effectively trained management and staff, greatly

enhancing the skills and development of the team

. Assisted store manager in following all Regional, District and

Corporate directives toward financial budgeting of the store's daily,

weekly and monthly sales.

Education & Certifications

University of Phoenix Years

Attended (06/08 - Present)

Bachelor of Science / Criminal Justice in Administration

Baton Rouge, La

American Red Cross (Louisiana Capital Area)

Years Attended (02/08 - Present)

Certified Instructor

Baton Rouge, La

Lay Responder First Aid / CPR / AED (Instructor)

Adult and Child CPR/AED, Infant; Standard First Aid (Certified)

Tara High School Years Attended

(1996 - 2000)

Business Baton

Rouge, La

Diploma

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