Customer Service Assistant

REBECCA V BENESH

*** ********* ***** • Guyton, GA 31312

843-***-**** • *************@*****.***

SUMMARY

Experienced in fast paced, stressful environments with excellent customer service relations. Familiar with

multiple office software programs and systems, and a capable self starter. Works well in both independent and

group atmospheres. Possessed a top secret/SCI clearance while active duty military.

COMPUTER SKILLS

• Possess a working knowledge of MS Word, MS PowerPoint, MS Excel, and Word Perfect

• Experienced with Windows Operating Systems 95, 98, 2000 Professional, and Vista

EDUCATION

Bachelors Degree - Business Administration 2010-present

American InterContinental University Hoffman Estates, IL

• GPA: 4.0

Associate of Arts in Business Administration 2009

American InterContinental University Hoffman Estates, IL

• Concentration in Business

• GPA 3.9

Certificate – 47 week course, Russian 2000

Defense Language Institute Foreign Language Center Monterey, CA

EMPLOYMENT

Legal Assistant 2004-2004

Ray McCain Attorney at Law Charleston, SC

• Interacted with clients and handled correspondence

• Created and edited legal documents

• Entered data into QuickBooks, created invoices, and paid bills

Russian Voice Interceptor 1999-2003

U.S Army – Crypt. Linguist Honolulu, HI

• Assisted with interviews and the collection of intelligence information while overseas

• Organized intelligence information priorities

• Made decisions regarding the dissemination and classification of intelligence information

• Utilized leadership training/skills as the situation required

• Analyzed intelligence information, ensured proper source protection and classification

• Organized both materials and written information and was responsible for creating intelligence reports

• Intercepted foreign voice transmissions using multiple equipment sources

• Translated documents from Russian into English in order to provide timely intelligence information,

and provided assistance to non-language-qualified analysts

Receptionist/Secretary 1998-1999

Symphony Homes Salt Lake City, UT

• Typed documents and correspondence

• Created and maintained files, computer spreadsheets, and databases

• Answered phones, greeted customers, and provided information about the company

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