Customer Service Accounts Payable

Sondra L. Ramirez

**** ***** ***

Lodi, CA *****

209-***-****(cell)

209-***-**** (home)

E-mail: ablc17@r.postjobfree.com

OBJECTIVE:

To obtain a meaningful position as an Administrative Assistant where my

skills will be utilized, enhanced and rewarded.

SKILLS:

Accounts payable, accounts receivable, collections on buckets, bank

reconciliations, cash applications, cashier, 10 key (touch), full cycle

payroll, collections, expense reports, deposits, strong customer relations,

problem solver.

SOFTWARE USED:

Great Plains, QuickBooks Pro, AS400, JD Edwards, Oracle, ADP, Reynolds &

Reynolds, Peachtree Accounting. Microsoft Word, Excel, Outlook, PowerPoint,

PBX-Multi-line Switchboard.

Education:

University of Phoenix Lathrop, CA

12/2008-Present

Bachelors of Science-Human Services

Experience:

Title: Volunteer Stockton, CA

2009-Current

Employer: Hospice of San Joaquin

. Volunteer coordinator assistant

. Housekeeping-Hospice House

. Tree of Lights accounting

. Mass mailings

. Camp Caterpillar Staff

Title: Medical Receptionist Pleasanton, CA

2008-2009

Employer: Dr Leung, Dr Hu, Dr Ohmoto

. Patient charting

. Answering incoming calls

. Set and cancel appointments

. Take patients vitals

. Rooming patients

. Collecting co-pays

. Verifying insurance

. Read CPAP cards from sleep patients

. Set up new patients in computer on Lytec

. Print superbills

. Medical billing

. Applied insurance & patient payments

. Request reports from MRI scans

Title: Cashier/ CSR Pleasanton, CA 2007-2008

Employer: Syufy Enterprises- Tri Valley Golf Center

(Nightly part-time position)

. Cashier

. Place orders for custom fit clubs

. Night closer

. Make nightly deposits

. Balance and countdown drawer

. Set security system

Title: Billing Specialist /Customer Service Associate

Employer: Iron Mountain

Billing Specialist Livermore, CA

2006-2008

. Created debit and credit adjustments on Safe Keeper Plus software.

. Created pre-pay and destruction worksheets for existing customers.

. Made 50-100 adjustments weekly on invoices for entire Northern

California regions.

Customer Service Associate (12/07-2/08) Promoted in December 2007

. Placed orders, modified existing orders, updated customer profiles.

. Re-routed escalated deliveries, pick- ups, lock outs

. Handled heated situations, one on one customer service with large

accounts

. Dedicated customer service representative for various large accounts

including Genentech, Kaiser of Oakland, Agilent Technologies, and Tran-

Systems Corporation.

Title: Accounts Payable Coordinator

Employer: Summerville Sr. Living San Ramon, CA 2004-

2006

. Receive invoices, open, stamp, code and process.

. Batch and enter weekly check runs (approx. 500 per week) on Great

Plains software.

. One on one customer service with vendors, communities, and residents.

. Follow up on calls, emails, and voicemails daily.

. Responsible for accounts payable for 9 communities from states VA to

MI.

. ACH payments, wire transfers, Capital expenditure finances, audits,

month and year end closing.

. Accruals, reporting deposits and resident refunds.

Title: Accounts Payable/Receivable/Payroll Asst.

Employer: Procurement Services Pleasanton, CA 2003-2004

. Full cycle payables desk

. Receive, open, stamp, code, process

. Weekly check runs

. 1099's

. New vendor setup

. Payroll on QuickBooks Pro system

. Set up new employees

. Deductions, Garnishments, IRS

. Weekly payroll check runs

Title: Accounts Payable Coordinator

Employer: Lodi Memorial Hospital Lodi, CA 2002-2002

. Full cycle payables desk

. Open, stamp, code, batch, enter file

. Verified open statements

. Verified purchase orders

. Called vendors and verified back orders on supplies

. Prioritized medical equipment invoices

. Capital expenditures

References available upon request.

Contact this candidate