Tamika martin

**** ***** ** *******, ** ***** ( Phone 901-***-****

Professional summary

Human Resource and Benefits Administrator professional with

progressively more challenging assignments. Strong computer skills,

capable of rapidly learning new assignments in the Human Resource arena.

Decision-making, customer service, and working cross functionally with

others and prioritizing responsibilities.

Experience

2008- Present Nationwide Insurance Memphis, TN

Casualty Claims Representative

Determine proper policy coverage's and apply best claims practices to

conclude assigned cases in accordance with Company guidelines

Investigate, evaluate, negotiate and brings to a final resolution

policyholder claims

Responsible for the handling of claims in accordance with prescribed

authorization

2007-2008 BenCom

Memphis, TN

Benefits Administrator

Administer, maintain, and process company benefit program for all

employees

Update Status Changes i.e., marital, benefits, beneficiary

Communicate with employees by responding to emails, returning calls, and

one on one sessions

Update carrier websites by contacting carrier when changes are made for

eligibility purposes

Process Evidence Of Insurability Forms

Process New Hire Packets

Continually Update Benefits Administrator Manual for accuracy in

achieving company goals

Handle Bill Reconciliation as required to maintain integrity

2007 Technicolor Thomson Group Memphis, TN

Human Resource Representative

Administer Human Resource policies and procedures

Process New Hire paperwork

Help maintain employee files

Utilize HRIS to make updates

Document corrective actions. Process merit increases, terminations,

resignations and bonuses

Assist with field payroll inquiries by using in house Kiosk -KRONOS

2006-2007 Harrah's Entertainment, Inc. Memphis,

TN

Training Coordinator

Assist in managing the talent development of the Corporate and Property

IT organizations by scheduling classes from both internal and external

sources, maintaining the training calendar and managing the operations

regarding the training and development activities

Develop handouts, marketing materials and reports on training

Evaluate the effectiveness of the training programs through electronic

assessment tools

Serve as the administrator for the Online Learning Program, ElementK,

and uses their Learning Management System for managing the users and

gathering metrics for reporting

Assist employees with WBT/CBT through Element K

Support and Maintains the IT Training Calendar and IT Portal

Help develop Competency Models that aid employees in selecting the

appropriate training classes

Assist in conducting training sessions with all levels of employees

Use Best Demonstrated Practices to determine Training Strategy

2002-2006 Hewitt Associates LLC Memphis,TN

Human Resource BPO Specialist II

Serve as subject matter expert to clients and vendors such as Blue Cross

Blue Shield, UNUM LTD Insurance, Sedgewick CMS STD coverage, Caremark

Prescription Coverage

Identify and analyze process gaps and development of improvement

propositions

Held SME role in ongoing domain process documentation efforts

Identify training issues and subsequently develops and implements

training materials and campaigns

Utilize various workforce management tools and techniques to ensure

proper domain staffing

Monitor calls and case documentation for procedural compliance, then

provided feedback to employees and team leads

Respond to general benefit inquiries from clients

Successfully handle escalated calls and cases concerning coverage and

service issues

Research, analyze, evaluate, and administer corporate benefit

plans/programs

Cross train with other departments such as LOA, Retirement, Payroll,

Eligibility, and Survivor Support

Education/training

2002 University of Memphis Memphis,TN

Bachelors Degree of Arts

Professional Studies in Computer Training

SAP,Microsoft Office- Word, Excel, PowerPoint - able to adapt and learn

new software

Interests

Pursuing Project Management Certification

Pursuing Human Resource Management Degree

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