Customer Service Sales

SAMANTHA HENRY

*** * ********

Lancaster, TX **146

(C) 972-***-****

**********@*****.***

OBJECTIVE:

To attain a position in Management by continuing to utilize my

experience in Collections, Accounts Payable/Accounts Receivable and

Customer Service.

PROFESSIONAL WORK EXPERIENCE:

FINANCIAL ANALYST

June 2007 - Current: MetroPCS Wireless, Inc. - Richardson, TX

. Support, monitor and project manage credit applications

. Perform data validation on new accounts and changes for established

accounts

. Account receivables support

. Support outside vendor with reconciliation and collection efforts

. Monitor the completion and delivery of account receivables reports

. Performing analysis and trend reporting for Indirect Sales Channel

. Assist with documenting/revising new and existing procedures

. Assist in preparation of Score Card for outside vendor

. Process and respond to all refunds for Indirect Dealers

. Respond to inquiries related to Indirect Dealers sent by A/P

SUPERVISOR /CREDIT/COLLECTIONS

Aug 2002 - June 2006: XO Communications/Allegiance Telecom - Dallas, TX

. Supervised a team of credit/collection analysts

. Motivating, hiring, training and performance management and goal

setting

. Interface with management, sales, customer service, billing and

accounting in resolving customer issues

. Project weekly and monthly collection targets and manage effectiveness

of incentive programs

. Developed credit policy and procedure manual to meet departmental

objectives.

. Process credit inquiries for new account and monitor customer credit

limits and terms

. Reduced A/R aging from an average of 98 days to 62 days in less than

one year

. Interpreted ACD reports for productivity and call distribution

. Assist in preparing month end closing for Revenue Management team

TEAM LEADER/COLLECTIONS

April 2000 - August 2002: Verio Internet - Dallas, TX

. Effectively coached and developed collectors by providing positive

feedback while managing and enforcing department policies and

procedures

. Assist customers with disputed items and collected on Internet

accounts

. Established customer credit lines and set up credit accounts with

vendors

EDUCATION:

University North Texas - Denton, TX

COMPUTER SKILLS:

Microsoft Access

Microsoft Word

Excel

Power Point

Lotus Notes

References available upon request

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