Michelle Davies

*** ******* ***, ******, ** *****

815-***-****

ablbz8@r.postjobfree.com

Education

Northern Illinois University, DeKalb, Illinois

Lower Division Honors

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Minor in Marketing

•

Professional Experience

Wal Mart, DeKalb, IL

Customer Service Manager

May 2006 Present

• Maintain the front end by fulfilling requirements, including approving monetary transactions,

providing support to employees, assisting with training, and conducting register

audits

• Provide customer service by identifying customer needs, resolving customer issues and concerns,

and promoting products and services

• Supervise associates in the front end area by assigning duties, communicating goals, proving

feedback, participating in hiring, and teaching and evaluating employees.

Accounting Associate

April 2002 May 2006

• Process and maintain all currency

• Prepare and maintain accounting records, files, transactions, and other required documentation,

including generating, interpreting, and analyzing reports relating to cash, deposits, and various

financial transactions and conducting research for accounting related activities

Customer Service Desk Associate

October 2000 May 2002

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that

there is adequate change and issue receipts, refunds, credits, or change due to customers and receive

payment by cash, check, credit cards, vouchers, or automatic debits.

• Resolve customer complaints and answer customers' questions, and provide information on

procedures or policies.

City of St. Charles, St. Charles, Illinois

Temporary Administrative Assistant

May 2000 August 2000

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for

spreadsheet, word processing, • δ α ταβασε µανα γ εµεν τ, and other applications and

answer telephones and give information to callers, take messages, or transfer calls to appropriate

individuals.

Compose, type, and distribute meeting notes, routine correspondence, and reports and set up and

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maintain paper and • ε λεχ τρονιχ φιλιν γ systems for records, correspondence, and other

material.

Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons

•

according to their needs.

Additional Skills

Proficient with Windows, Microsoft Word, Excel, PowerPoint, Access, Outlook Express, and

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Internet

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