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Customer Service Technician

Location:
Lafayette, LA, 70506
Posted:
June 16, 2010

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Resume:

Charnell Houston Jones

*** ******* *******

Lafayette, La 70506

Residence: 337-***-****

Cell: 337-***-****

Email: ablbxe@r.postjobfree.com

Education

B.S. in Microbiology, Minor in Chemistry -2003

Louisiana State University, Baton Rouge, LA

Licenses

Series 6 License

Louisiana Life and Health Insurance License

Work Experience and Skills

Chase Bank-Lafayette, La

Personal Banker -2008-present

Acquire, retain, and expand customer relationships while discovering

financial needs both face to face and over the phone. Partner with

investment managers, financial advisors, and mortgage officers to expand

customer relationship within the firm. Uncover needs and recommend best

products and services specifically

tailored to customers.

Halliburton Energy Services -Broussard, La

Associate Chemistry Lab Technician-2007-2008

Assisted Production Enhancement lead chemist in creating and testing

different products, materials, and chemicals to ensure function and quality

for offshore testing. Conducted tests with rheometers, compatibility

methods, cross linking gels, solubility of materials, identifying unknowns,

calibrations, monitoring, troubleshooting, and general environmental

testing. Participated in customer conference calls, onsite demonstrations,

and customer training schools. Completed required safety training, company

education modules and weekly safety meetings.

Enterprise Rent-A-Car-Lafayette, La

Management Trainee-2006-2007

Provided a high level of customer service by assisting customers and

assessing their rental needs in person and/or by phone. Conducted follow-up

with various businesses and customers, including insurance adjusters and

agents, dealerships, auto body shops, corporate accounts, road side

assistance and national reservations to obtain appropriate information

regarding status and availability of rentals and customers' vehicles.

Assisted in branch sales and marketing efforts to increase business and

income. Trained new management trainees while running a sister branch.

University of Louisiana at Lafayette-New Iberia Research Center- New

Iberia, La

Laboratory Technician II-2004-2006

Performed and assisted in routine laboratory duties according to research

protocols; assisted with the process of obtaining aliquot samples from

specimens, transported specimens to appropriate testing or storage areas,

prepared media and solutions, assisted in histological processes of

specimens, isolated peripheral blood mononuclear cells, enumerated particle

counts of specimens, inventory and order laboratory supplies, recorded

weekly laboratory scheduling, and prepared packing list for all specimens

to be shipped. Attended required safety classes and meetings.

Kelly Scientific Resources-Houston, TX

DNA Modification Lab Technician- 2003-2004

Created synthetic DNA for research laboratories and schools. Prepared

oligonucleotides for appropriate testing area. Conducted optical density

and masspectometry testing, performed modifications to required oligos;

track samples for shipment, updated data base to show status of samples.

Participated in OSHA training and weekly laboratory and safety meetings.

Successfully passed Modification Laboratory test.



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