Sales Management
Resume:
Rob Singh Chell
Masters of Business Administration3 - Six Sigma Black Belt - Scientist -
Entrepreneur
**** *** ***** ***** **** E, Ontario California 91761
Phone: 909-***-**** ? Email: ablbxd@r.postjobfree.com
To Whom It May Concern;
I am a world class IT, business, supply chain, sales and project management
expert. I have over 20 years of IT and business operations experience with
10 years at the executive level and for a time the Acting Chief Information
Officer for the US Department of the Treasury: FedSource. My passions are
mentoring and coaching people and businesses, constructing and executing
plans either through my current employer or my consulting practice. On the
side I focus on my scientific studies, educational studies, patents and two
books I am authoring. I am highly innovative and creative, not just
analytical and see business problems from a tactical and strategic
approach. I am perusing my PhD in Business with two concentrations in
Information Technology (Applied Computer Science and Computer and
Information Security); have a three (3) concentration MBA (Conflict and
Negotiation Management, Total Quality Management, Strategic Leadership) and
Six Sigma Blackbelt, Summa Cum Laude.
My resume is extensive, but that is because the positions I apply for will
require it. I am currently employed but am looking to take my expert
skills and apply them to a challenging and growth oriented organization
like yours where I intend to stay long term. I offer more than just one
hat, I can wear many to get things done, from:
. Tactical and Strategic Business Leadership, New Markets Development &
Diversification
. Construction, Architectural & Engineering Design Review, Plan Check
and Permitting
. Finance, EBITA, Budget & P&L Management
. Six Sigma Black Belt, Statistical Analytics & Applied Science
. Market & Competitive Landscape Analytics, Business Process Analysis &
Lean Operations
. Team Building, Employee & Organizational Development, Human Resources,
Recruitment, Employee Coaching and Mentoring, Training and Education
. Turnaround Strategy & Action-Oriented Focusing, Program & Project
Management
. Private & Government Contract Bidding & Negotiations
. IT & Network Security, Programming, Integration, ERP Implementation &
Rollout
. Logistics, Distribution, Warehouse & Supply Chain Management, Strategy
Tree & Balanced Scorecard
. Customer Relationship Development Sales, Marketing & Brand Building,
Go To Market Strategies, Sustainability & Public Relations
. Electronic Commerce, Internet Marketing, Branding and Analytics
. Conflict and Negotiation Management including (non)unionization
. US Department of Labor OSHA, FDA, USDA, ISO, AIB, BIT, SOX & HIPAA and
other Regulatory Compliance Auditing
. Scientific Studies & Analysis
I would fit well in your organization and become a prime contributor to the
overall organizational strength very quickly and look forward to working
with you. I live in Ontario California, however I am willing to relocate.
Enclosed: Resume
Sincerely,
Rob Chell
ablbxd@r.postjobfree.com
Rob Singh Chell
Masters of Business Administration3 - Six Sigma Black Belt - Scientist -
Entrepreneur
2822 Oak Creek Drive Unit E, Ontario California 91761
Phone: 909-***-**** ? Email: ablbxd@r.postjobfree.com
Objective
To create, communicate and execute both tactical and long term strategic
leadership visions by leveraging my highly technical business savvy and
research driven innovative problem solving approach to build value that
will grow any organization and achieve sustainable profits that will grow
market share.
"Leave chance to lightning strikes, it doesn't know where it is going, how
much energy will be expended, or if it will reach its actual destination,
just that it never receives any return for having occurred in the first
place." - Rob Chell
Academic History
PhD - Doctor of Business Administration: Dual Specialization - Applied
Computer Science & Computer and Information Security
Prescott Valley, Arizona - NCU - Northcentral University
V Procuring (January 2011)
Masters of Business Administration3: Multiple Specializations
V Conflict and Negotiation Management (4.00 GPA)
V Strategic Leadership (3.89 GPA)
V Total Quality Management (3.77 GPA)
V Graduate Certificate: Quality Management with Six Sigma Black Belt
(3.83 GPA)
V Honors: Top 1% of All Graduates - Summa Cum Laude Designation (Overall
GPA 3.80)
V Presidential Coin Recipient
Cypress, California - TUI University - Touro University International
07/2009-06/2010
Bachelors of Science:
V Business Administration and Marketing
Pomona, California - California Polytechnic University
09/1996-12/2001
Associates of Science:
V Sociology
Imperial, California - Imperial Valley College
06/1993-05/1996
Skills & Abilities
Hardware: IBM PC or Compatible, Macintosh, NEC IVS 2000/2400 PBX, Meridian
2616/ 3903 PBX, Sonic Wall Pro Firewalls, Cisco PIX
Firewalls, NetScreen 25 Firewalls, Cisco 1600, 2600 routers, Ups Systems,
ShoreTel Phone Systems, Barracuda Networks Spam and
Virus Firewalls, etc.
Platforms: MS-DOS, Windows 3.X, 9X, XP, UNIX, WinNT, Win ME, Win2k, Win2k+
Server, SQL Server, Oracle 8~9, Cisco IOS 10.2 +, Novell 3,4,5,6, Terminal
Server, Citrix Metaframe, OS/2 3.X+, Macintosh System 6+, VMware, etc.
Software, Training and Certifications: Project Mgmt & IT Auditing, Network
Cabling, CISSP, Oracle 8~9, Unix, CCNA, CCDA, SQL 6.5~7, Data warehousing,
MCSE 4~2000~2003, CNE, 4~5~6+, .Net, Citrix Metaframe 1.8, A+, Server+,
Network+, Security+, Lotus Notes 5, Ms Access 9x~2k+, GFI LANGuard, Crystal
Reports 7~8, ODBC, VB.Net, THC Hydra, XML, .Net, MS Exchange 4~5~5.5~2003,
FrontPage, IIS 4, 5, McAfee VirusScan & NetShield, MS Visio, Java, X-Scan,
DNS, Active Directory, MS Project, Aircrack, Smart Draw, ArcServe, Netware
GroupWise, MYSQL, Airsnort, Citrix Winframe & Metaframe, Adobe PageMaker,
MBSA, Belarc, Kismet, Microsoft SMS, Norton Ghost, Nemesis, Photoshop,
Flash, Remedy, Air Fortress, Dameware, Hyena, Hercules, N-Stealth, Stat,
Dsniff, NetVCR, VNC, Trackit, Backup Exec, EDI, iPMonitor, NetIQ, NetOff,
Core Impact, WhatsUp Gold, Cisco Works, Sniffer Pro, Black Ice, Spectre360,
VMware etc. (Too many to list) Programming Languages: SQL, HTML, Visual
Basic 4~5~6
Technologies: VLAN, MPLS, Ethernet, Token Ring, DS3, T3, IPX, TCP/IP, DNS,
ADSL, IDPS DHCP, WINS, 802.11x, SMTP, POP3, ODBC, PKI, FTP, Telnet, Frame
Relay, ISDN, VoIP, VPN, DFS, SAN, FDDI, BBS, DMZ, Caching Proxies, ATM,
Virtualization, Cloud Computing, Web 1.0/2.0 etc.
Current Industry Certifications: Six Sigma Black Belt. US DOL OSHA
certified for general Industry, warehousing, and manufacturing.
Newco Distributors, Inc.: Chief Operations Officer
12/05 - Present Day
Rancho Cucamonga, California ~ $143,008
I report directly to the CEO and am responsible for running day-to-day
wholesale distribution center(s) operations. I work with the executive
team to execute a business plan that creates sustainable growth in a highly
competitive saturated market. Organically founded, strategized and
launched a profitable new business unit Scooble.com utilizing social
networking blitz, web 2.0 and a blue ocean strategy that concentrated on
industry public relations and marketing campaigns due to existing industry
shortfalls. My aim was to not to just out-perform the competition in the
existing forty six (46) billion dollar animal feed and supply industry, but
to create new market space, thereby making the competition irrelevant.
Defeated a $270 Million Dollar Teamsters Union siege within (3) weeks of
learning about it and more than 1/3 card signatures with no NLRB Sanctions
utilizing a divide and conquer strategy.
. Founder, strategist, and Chief Operating Officer for Scooble.com.
. Managed and executed all Scooble business which included:
o Entire rollout, from inception to launch day took six (6)
months. The development of Scooble and the Teamsters Union siege
occurred at the same time. Neither of these two diametric
fronts staggered my overall progress with ongoing projects, both
fronts had plans that were executed flawlessly and both resulted
in victories.
o Marketing activities, conventions, public relations, campaign
materials, publications, goodwill donations, pricing,
collections, weekly sales meetings, community events, human
resources, outsourced call center, logos & art concepts, coined
tagline (the ultimate pet experience), fielded complaint calls,
designed launch party, attained 877 number (877-Scooble),
conducted in person sales calls, self conducted 700 out of 900
person in store consumer survey that spanned six (6) counties
and two (2) states, and built a two year business plan.
Collected twenty four (24) vendor surveys were conducted at
tradeshow to build in pricing for vendor alliances.
o Developed and managed all billboard, radio (talent), internet,
TV, and website advertising while leveraging web 2.0 strategy.
Initial advertising costs were $210,000 more than what was paid
for, reduced costs through rigorous negotiation.
o Coined the name and handled all legal dealings with the Scooble
trademark, which included developing the iron clad 19
international classes and creating the Scooble name that was
solidified by meeting twenty four (24) different business and
trademark criteria's. Scooble = Hybrid of Scoop & Kibble, both
words pet industry related.
o Scooble Blue Ocean Strategy included SWOT, Porters, and PEST
analysis coupled with 900 person consumer and 16 company vendor
surveys. This built statistics that hardened the executable
business strategy.
o Scooble opened a new revenue stream that is currently
contributing 10% of overall company profits.
. Managed two (2) distribution center operations, 102 employees &
contractors in a sixty five (65) million dollar environment. Direct
reports included Warehousing, Shipping & Logistics, Security, Legal,
Contract Negotiations, Purchasing, Pricing, Inventory, Information
Technology & Development, Construction, Scooble.com (Web Dev, Public
Relations, Customer Service, Finance, Legal, IT, Outsourced Services,
Sales and Marketing) and Human Resources.
. Began short-term working assignment in December 2005 as an
AIB/ISO/SOP/IT auditor and after three months was asked by the
CEO to relieve the original COO and IT Director of their duties
and assume both of their positions.
. Reduced all operation cost centers expenses by 25.72% in 2009;
previous years were between 6-7%. This was not done through
layoffs but due to efficiencies, innovations and rigorous
contract and service negotiations (Stamp*.)
. Assisted with company financial management and ensured sustained
revenue & EBITA growth.
. Reduced permanent employee attrition rates within high turnover
operations (warehousing/shipping) from 80% early 2006 to 2.5%
yearly in 2010, and 2.5% was due to firing, which saved on
training costs and increased morale.
. Developed driver salary performance system strategy that paid
drivers by number of stops, days and mileage driven, this put a
stop on driver overtime and changed variable costs into fixed
costs that can be projected.
. Achieved a Superior classification through AIB which was never
done in the previous 37 years of company operation.
. Negotiated fuel contracts to .17 cents medium OPIS rack pricing
and saved company $48,000 a year indefinatly. Deal consisted of
free fuel deliveries, same price fueling at CFN stations and
pricing equivent to businesses five (5) times our size. Also
procurred an appology letter from a CEO of a large fuel company
through salesmanship.*
. Managed and directed over $212,000 in construction projects
which included building improvements, new construction, as well
as directing architects, contractors and sub contractors,
Asbuilt design orginization. Project time frames varied from
single month to 10 month projects. Negotiated all construction
contracts through multiple bidding and RFP proposals. This also
included companywide office, desk,workspace rennovations.
. Reviewed all delivery runs and retired those that are not
generating revenue, these were 13 out of state runs.
. Reduced company workmans comp modifier to the lowest level in 15
years through saftey programs.
. Negotiated Temporary Worker Contracts and yielded a 28.5% markup
on labor, general average cost for labor in Inland Empire is
48%+. Company employee markup on each dollar is 34% for
warehouse staffing and utilzing this company that offers similar
benefits saves Newco 6.5% on each dollar and included benefits.
. Orgainically conducted go to market research which included
SWOT, Porters, and PEST analysis for new business vertical high
PH pet water sales but concluded that's its a great idea, but no
go until market turns around.
. Saved company $46,000 yearly in 2009 and going forward by
renegotiating transprotation / intermodal contracts to impact
COGS and achieve greater company margin with Supplychain
Balanced Scorecard approach.
. Negotiated Temporary Shipping Contracts and received and
industry first of $2,500 liability converage per incident.
Temporary employee markup is 26% for class A drivers, current
business driver markup is 36%, we save 10% on each dollar by
using a temporary service and included benefits.
. Successfully managed eight (8) FDA national product recalls,
built recall SOPs and customer handling procedures.
. Personally fought and negotiated withdrawl of Teamsters
Unionization attempt with 1/3 cards signed and saved Newco
Distributors over $310,000 in lawyer and consultant costs with
no NLRB santions. This was done within (3) weeks of finding out
about it and at the same time I was rolling out Scooble.
Implimented Green Ball Strategy.
. Achieved a yearly inventory variance (shrinkage) 6.33% 2008**,
.51% 2009, and .14% 2010, the lowest in company history,
orginally shrinkage/variance was always between 2.5 - 7% yearly.
**Dept became direct report.
. Managed Human Resources functions which included recruitment,
resume reviews and first round interviews. Mentored and coached
employees at all levels. Developed and maintained all standard
operating procedures. Achieved lowest industry price for fleet
maintenance (Jobs that cost $23k wholesale, I get for 7k)
. Organized and facilitated staff and management meetings,
developing agendas and tracking progress on the follow-ups for
financial reporting.
. Provided leadership and guidance to the team, and drove strong
execution of the quarterly / yearly plans.
. Reduced company errors year to year
o Warehouse Errors Down - Down 64% from 2006 and now
averaging 22 complaints for every 250,000 items shipped.
This is due to antiquated bar-coding system that is getting
replaced by ERP system.
o Delivery Errors Down - 77% from 2006 and averages 4
complaints for every 2600 deliveries.
o Purchasing Errors Down - Down 100%, lowest in company
history where 9 out of 12 months error free.
. Ensured Yearly Regulatory Compliance for:
FDA USDA DOT
CHP BIT City Ordinance California Building Code
California Fire Code OSHA ISO
AIB Sarbanes Oxley - SOX Internal IIA
. Continued IT Duties (Backup Tier 1-4 level Support)
o Had only one (1) network incursion in my entire tenure (12
years) at Newco. Microsoft SQL/FTP exploit that was later
plugged by security patch. (Killed FTP services, SQL servers not
compromised by brute force password hack.)
o Managed three (3) full time IT employees, and eight (8)
contractors.
o Installed and configured Blackberry Enterprise Server
o Rolled out new ShoreTel IP digital phone system replacing NEC
IVS 2000 system to facilitate ease of use for internal faxing,
telecommuting users and better sales force connectivity.
o Migrated cell phone and tracking system from Sprint and attained
a 23% discount from Verizon and upgrading service, adding 23
lines and still saving $900 a month.
o Conducted and Managed ERP Systems Selection, Analysis, and
Rollout Strategy (over 2000 pages of data that resulted in a 30
page summary analysis, go forward ERP system selection and
deployment approach)
o Facilitated information systems human resource strategies by
determining accountabilities; communicating and enforcing
values, policies, and procedures; implementing recruitment,
selection, orientation, training, coaching, counseling,
disciplinary, and communication programs; planning, monitoring,
appraising, and reviewing job contributions; planning and
reviewing compensation strategies.
o Developed information systems organizational strategies by
contributing information systems information, analysis, and
recommendations to strategic thinking and direction; established
information systems objectives in line with organizational
objectives which included, virtualization, cloud computing,
business continuity, disaster recovery and web 2.0. This also
included building new companywide reporting systems utilizing
SQL Report Services/ASP.
o Established information systems strategies by evaluating trends;
establishing critical measurements; determining production,
productivity, quality, and customer-service strategies;
designing systems; accumulating resources; resolving problems
and implementing change.
o Developed information systems financial strategies by
estimating, forecasting, and anticipating requirements, trends,
and variances; aligning monetary resources; developing action
plans; budgets; measuring and analyzing results; initiating
corrective actions; minimizing the impact of variances.
o Introduced and maintained information technology by consulting
with users; investigating and understanding requirements;
presenting optimal strategies for capturing, processing,
storing, retrieving, and disseminating data.
o Developed information solutions by assembling staff, vendor, and
service resources to study operations, evaluate, design, test,
install, and maintain hardware, applications and systems
software, and communication networks; providing data production
and dissemination.
o Converted webhosted websites to DMZ/Alternate LAN network saving
on external hosting.
o Protected information by discovering potential breeches and
losses; devising protective and recovery strategies; testing
system reliability. This was more than just closing ports on a
firewall.
o Integrated information by promulgating and enforcing information
systems and technology standards.
o Developed and managed Information Technology plans and internet
strategies that included high availability virtualization
strategies.
o Updated job knowledge by participating in educational
opportunities; reading and contributing to professional
publications; maintaining personal networks; benchmarking
contemporary practices; participating in professional
organizations; tracking research activities.
o Consolidated all network, software, hardware, licensing, server,
user, emergency plans, vendors, warranties, topologies, designs,
power, and all IT related materials into at handbook for CEO/IT
ease of use.
OnCall IT: Senior Director of Network Operations, US Government Contractor
5/05- 12/05
Newport Beach, California ~$82,000
Acting Chief Information Officer, US Department of the Treasury, Los
Angeles
National rollout & compliance facilitator for Government appointed treasury
CIO. Directed and managed national enterprise IT operations for a 1 billion
dollar US Department of the Treasury agency. Managed and consulted on
Federal Law Compliance, IT Network Security, Acquisition Law, Contracting
Law, IT Budgeting, Disaster Recovery and Contingency Planning. Oversight
of enterprise IT support of eight national offices, four corporate offices,
1850 users and 32 support contractors. Enterprise Architect for the
FedSource consolidated domain and one secure network infrastructure.
. Member of the CEO's executive team
. Organized and Conducted a national IT systems analysis and financial
systems audit
. Consolidated 8 fragmented networks into 1 wide area network utilizing
ten DS3 connections, one west coast internet gateway, one east coast
internet gateway, and connected private MPLS network backend.
. Architected a national AD forest and national mail exchange servers
. Architected a national Document Management File System (DMFS)
utilizing a Dept. of The Navy cataloging system.
. Instituted a national Citrix Presentation Sever Deployment and reduced
latency to the national email and file (DMFS) servers.
. Architected a national network monitoring system utilizing NetVCR and
NetIQ
. Architected, developed and deployed national vulnerability patch
management program
. Consulted, developed and deployed a national asset management system
that discovers all network assets and reports to a centralized
location
. Standardized on a national help desk ticketing system
. Conducted weekly meetings with the CEO, CFO, VP of Acquisitions, VP of
Human Capital, VP of Customer Care, VP of Information Technology, VP
of Operations and VP of Research and Development.
. Consolidated 8 IT support budgets into one national IT budget with the
CFO, managing a twelve million dollar IT budget.
. Assisted with the development of a National Disaster Recovery and
Contingency Plan
. Assisted the CFO with performance planning and budgeting
. Organized and conducted two national 3 day training seminars for IT
contractors and financial analysts. Training pertained to IT roadmap
and team building for enterprise scale projects and financial database
training for Cotr and Contract Officer for mandated changes in
Treasury guidelines and financial operations for 06 and planned 07
changes.
. Architected and developed a national Intranet available to all
FedSource locations
. Architected and developed a national document management filing system
. Assisted with the development of multiple support statements of work
(SOW), request for proposal (RFP), request for information (RFI)
. Consolidated 8 IT Support contracts into one national contract
utilizing TIPSS-3
. Consulted on NIST SP 800 security requirements
. US Treasury Liaison to:
o Bureau of Public Debt (BPD)
o Departmental Offices (DO)
o The White House Office of Business Management (OMB)
o General Services Administration (GSA)
. Consulted and developed internal policies for compliance with:
o Software and hardware certification and accreditation.
o GSA equipment sanitation, surplus, and disposal.
o The Clinger-Cohen Act of 1996
o The Computer Security Act of 1987
o Federal Information Security
o Department of Homeland Security - US CERT
. Management Act of 2002 - Consulted and Developed Internal policies
for:
o IT equipment renewal
o Workstation and server hardening
o Compliance with Section 508
o Compliance with the Rehabilitation Act of 1973
o Internal IT training polices to empower federal and contract
staff to understand their responsibilities for ensuring network
security and secure data communications.
Intratek Computer Inc.: Information Systems Manager, US Government
Contractor 4/04- 5/05
Long Beach, California ~ $61,500
District Support Manager, US Department Of Veterans Affairs, West Los
Angeles
Managed and directed PC, Wireless and Network Security operations for
Intratek Flagship site; the Largest VA Hospital Region in the entire United
States which encompassed 15 sites, employing 36 contractors and federal
employees while supporting 12,800 users in a 600 mile radius.
. Directed PC, Wireless and Network Security operations for the
Largest VA Hospital Region in the United States.
. Assistant to the Director of Network Security.
. Consulted on Network Security and Design to the Department of
Veterans Affairs and the Security ISO of the region.
. Completed 183 projects within twelve months, all with start, end
and milestones, 97% on time completion rate.
. Managed a 1.2 million dollar IT budget, responsible for $1,060,000
dollars in purchases first year on site.
. Responsible for enterprise software licensing, distribution and
library.
. Reduced trouble ticket response time from 14 days to a 3 day turn
around in only 9 months.
. Reduced trouble ticket end of day totals from 750+ to +-110 per
day.
. Managed a wireless network that included 120 access points and over
1500 roaming users.
. Rolled out 8400 PC's, 600 Network Printers, upgrading 75% of all
hardware.
. Recalled 670 printers and 220 faxes and replaced with 137 Xerox
DocuCenters for user scan/fax/copy.
. Assisted with the creation with a regional helpdesk manual.
. Surplused over 14,000 pieces of equipment clearing Government
Acquisition and Material Management records.
. Supervised and completed a wall to wall inventory of all IT
equipment utilizing bar-coding to capture a complete real-time
inventory for the entire region.
. Instituted a return to vendor process saving over $11,000's dollars
and recapturing renewable inventory.
. Reorganization of Contract and Federal work site, and removed 8
entrenched employees within 6 months.
. Developed 5 crucial policies that effected day to day SOP processes
for all 15 sites.
. Developed MIS reports for CIO of the WLA Branch of the Department
of Veterans Affairs.
. Developed and Instituted an Inventory database for all Government
equipment, tracking down to a jack number.
. Audit Proofed the CIO's financing and procurement of computer
equipment. This was done by implementing a web based system that
tracks costs, procurement and placement, in itself allowing
departmentalization of costs for items placed and manpower used in
its process.
. Instituted a Knowledgebase for security and process documentation.
. Developed and Managed an Internal 6 person Help Desk with Dispatch
which utilized only remote access to close work orders.
. Instituted multiple cross organization daily IT workflow system to
maximize service efficiency.
. Instituted a Nextel Direct Connect Communications solution and
achieved a 99% increase in speed and efficiency on high priority
trouble tickets.
. Instituted a Hard drive destruction policy that tracks hard drives
to computer systems, removes them from active inventory and then
pulverizes them down into quarter inch bits to secure all private
data is properly destroyed. Before the unused or old drives were
stored in a small warehouse.
. Developed a SANS solution to redirect employee data to enterprise
storage and increased turnaround time for downed pc's.
. Secured funding and purchase for 750.00 of Computer / Network
Support for all support engineers.
. Consulted on Network Storage and Bandwidth reduction techniques to
network management.
. Developed an all inclusive PC Image that worked on 12 different
types of PC's allowing for 1 set of disks and not 12.
. Modified the implementation of the Image by using bootable USB hard
drives saving 55 minutes per image install reducing imagining time
to 4 minutes.
. Developed and Software revision history for Image which contained,
revision history, list of software and acceptance.
. Deployed Network Integrated Ups's to WLA Site. This project was
pending for 1 year; I completed it within my 1st month onsite.
. Took a mandated upgrade from NT to XP from another project manager,
and completed the entire project within my first 30 days hired.
. Assisted with the architectural designs for a new hospital wing
insuring IT compliance.
. Sat on 13 different panels for redesign of existing space for more
efficient patient monitoring.
. Sat on committee that would improve patient care that effected 8
different VA departments from entry to the hospital until checkout.
This committee included all facets from laundry services to bed
managing to IT services.
. Spearheaded Wake-On-LAN project allowing Security to wake up PC's
in an S5 (off) state in the middle of the night to install critical
service packs, and virus updates, as to tax the network during
business hours.
. Spearheaded a Citadel Net-Off project allowing for complete
shutdown of computer infrastructure by building, saving 60% on
computer energy bills.
. Spearheaded a Citrix solution for VPN, Thin Client, Nursing Station
users.
. Instituted a MAC address table that secured that only Government
and registered users be allowed on the network.
. Designed, instituted and managed the first VA Government Cybercaf
hotspot in the nation which encompassed 100 ft radius and 250
users. Hotspot also included content and URL filtering.
. Assisted with the development of hand held PC tablets for doctors
and nurses for managing patients and medicine routines.
. Worked with doctors, nurses and administrative directors to insure
that the technology being used was exceeding their expectations for
ease of use and simplicity.
. Supervised the opening and closing of 2 VA Hospital Clinics.
. Instituted a Quality Control Feed Back System. This was so
successful it was implemented by Intratek to all its contract
sites.
. Gained a total of 11 new contract employees for Intratek making the
site the most profitable site for the entire company.
. Upgraded 12 existing PC support technicians to network
administrators allowing Intratek to bill at six levels higher than
their standard rate and secure more revenue for the site.
. Instituted a follow-up system that used internal mailing system.
This was so successful it was implemented by Intratek at all its
contract sites.
. Acting IT Liaison to:
o The Chief of Network Operations.
o The Office of Inspector General of the United States.
. Acting Vendor IT Officer for the entire region insuring that only
viable products are brought into the VA.
o Telecommunications and medical media
o Knowledge and web support
. Acting Interim Government Purchasing Officer.
. Developed and instituted:
o A regional IT publication.
o A printer maintenance program securing more revenue and
contractors for Intratek.
o A computer maintenance program securing more revenue and
contractors for Intratek.
. Developed Intratek Company
o Policies on employee termination, write-ups, and performance
reviews.
o Job descriptions.
o E-Learning approach to education for Intratek employees.
o Multifaceted approach to Sales and Marketing for Intratek.
Newco Distributors, Inc.: Director of Information Technology
06/97 - 04/04
Rancho Cucamonga, California ~ $56,500
Duties included directing daily IT department operations, hardware,
software, and technical services support within a 90 node fifty five (55)
million dollar wholesale distribution environment. Planned and executed
business and operations strategy as a member of the executive team
reporting to the CEO. Responsible for project management, personnel
administration, departmental budgeting functions, management of all
corporate computing resources, security, user support, and production jobs.
Other activities included capacity planning, selection, research, contract
negotiation and procurement of appropriate technologies including hardware,
software, telecommunications, support services, vendor training and
managing an IT budget of $150,000.
. Managed inbound and outbound 80 phone Call Center with integrated
CRM, CTI, ACD, and limited VoIP with NEC IVS 2000
. Network Administrator 90 nodes w/10 remote users, 10 laptops, 12
Multi-platform servers, 3 Network Copiers, 2 Cisco 2600 routers, 1
Cisco 1600 router, 9 network and 20 slave printers.
. Managed 2 location changes, 3 T1 installations, 2 ISDN Installs, 2
complete Cat5e installs with complete desktop and OS rollouts, PBX
installations, two (2) IT professionals and five (5) contractors.
. Built the IT infrastructure at the second location from the ground
up, including both wiring and patch panels.
. Enforced IT and business performance auditing controls applying IIA
Standards.
. Drafted multiple operating policies and procedures for common
operations, and technical problems.
. Worked with management and employee staff to automate workflow and
normal business processes more efficient, and routine maintenance
for computer systems.
. Migrated CRM and asset management software 3 times and OS upgrades
from Win95/98, to NT/2000 and XP.
. Risk assessment of security measures for hardware and software
applications at corporate facilities.
. Implemented a disaster recovery plan and procedures.
. Constructed and conducted multiple IT training seminars for
employees and management.
. Developed EDI interface, e-commerce and web site strategies for B2B
with Nestle Purina, Petco, Mars, and KalKan.
. Responsible for the management, specification, implementation, and
maintenance of ISO9002 compliant corporate information systems,
budgeting IT operating and capital expenditures, developing and
enforcing IT procedures, communicating IT capabilities with
internal and external customers, enabling information systems for
responsive strategic and operational optimization of resources.
. 99.98% network uptime over 7 years in a 24/7 environment.
. Planned, directed and controlled All MIS/ IT and Support activities
in order to meet the information requirements of our vendors and
customers. Acted as contact liaison between sales, management and
customer service by reviewing requests for new applications or
extensive modifications of existing systems, determined priorities,
evaluated computer usage and ensured that customer's needs were met
with quality information on a rapid basis.
. Alpha / Beta Testing of Transora with integration into Newco's
active distribution system. Worked with over 50 CPG Manufactures
worldwide to complete this 2-year project applying IIA project
management and implementation control standards. "Transora is the
leading provider of standards-based data synchronization solutions
world-wide. Transora services -- Enablement, Procurement, Data
Catalogue and Targeted Marketing -- span the value chain, from
supplier to retailer."
. Responsible for database marketing, segmentation, penetration, and
analysis reporting for a business worth $17 million in annual
profits.
. Generated a 35% companywide employment cost savings by creating
efficiencies through various forms of business automation and
instituting a fax/email on demand strategy for customer promotions,
invoicing and follow-ups.
. Company growth has increased 18-31% yearly for the last 5 years,
while continuously reducing staff size by 20-35% across 3 corporate
departments, while maintaining high customer satisfaction and
increased company profits, through IT support standards.
. Planned and implemented a CRM based call center that reduced on
hold times more than 50% from 10 minutes to 3-5 minutes to talk to
an inside sales representative. I achieved this by using escalation
parameters depending on the issues presented to the customer
service rep, rather than by any available person answering the call
and helping the customer.
. Planned and implemented a logistics package that utilizes GPS and
completes mapping and routing, by using cost savings analysis to
promote, best route choice for current equipment and employee costs
amongst other variables. Employee route planning time has reduced
90% daily. Capital and employee expenditures for routes based on
variable analysis has been achieved and cost savings maximized.
Savings planned per year is $250,000.
Pacific Decorating Centers: IT Manager (Independent Contractor)
6/98-12/99
Anaheim, California. ~ $42,000
Responsibilities included hardware, software, telephone and network design
topologies in two different company locations. Other duties included
installation of Netware 4.11 and NT 4.0 servers, network printing services,
network copiers, with backup and disaster recovery services on a Win98
desktop.
. Complete Network, telephone and workstation design and deployment
in two company locations.
. Complete Cat5 wire installation with 50 nodes, 3 remote laptops, 2
network printer and copiers.
. Two T1 Installations at corporate and sales site w/ Cisco 1600
routers and two 3com 3300 hubs.
. Two Novell 4.11 and Windows NT 4.0 Server Installations.
. Meriden PBX 2616/ 3903 installations w/ automated on hold
announcement and ACD.
. Implemented disaster recovery and user policy and procedures.
. Software training and support. Contractor recruitment for IT
Department.
. Y2k Readiness Testing.
. Network firewall installation with antivirus.
Seagate Recording Media: Human Resources Assistant Internship
5/97-6/97
Anaheim, California. ~ $27,000
Responsibilities included employee medical and personal filing, no thank
you letters, making benefit packages for new employees, termination
notices, corporate background checks, corporate recruitment, resume filing
and some computer programming in Excel.
. Corporate Background Checks.
. Employee Termination Notices.
. Benefits Packages.
. Personal and Medical Filing.
. Corporate Recruitment.
. Resume Matching and Filing.
ACS Computer Source: Field Engineer, Project Oversight Supervisor
10/96-5/97
Chino, California. ~ $26,000
General responsibilities included custom building, repairing,
troubleshooting, software installation, pc upgrades, network server
installs, client server/ OS software installation, network wiring and
helpdesk phone support. Other duties included on and off site computer
repair, hardware and software sales support and workshop maintenance.
. Field Deployment of 400+ networked workstations and servers to
various schools, government agencies and private business.
. Oversight of IT project deployments for customers, from project
goals to the overall analysis and verification of completion of all
aspects of customer contracts.
. Installed, configured and managed workstation and network
installations across 35 cities.
. Inventory and IT project auditing, order entry, invoicing, billing,
bookkeeping and accounting.
. Vendor pricing negotiation and government contract bidding.
. Designed service and maintenance contracts for government agencies
and schools and private business.
. On and offsite computer repair and programming. Customer sales,
training and support.
. Technical Call Center / Helpdesk operator.
Costco Majors and Hard Lines Sections: Sales Representative, Technician,
Computer Programmer 7/96-9/96
El Centro, California. ~ $24,500
Principle advocate for computer systems, software and electronics sales.
Responsibilities included, sales, programming, PC and MAC support for
members and associates, software support, area maintenance, stocking and
phone support for software, hardware, and peripherals, other
responsibilities included inventory auditing, return to vendor pulls, and
area changes.
. Direct Sales and Customer Support. Return to vendor pulls.
. Stocking, cycle counts and Inventory Auditing.
. Phone Support for Customers and inside sales.
. Management Hardlines Sales Reporting.
Sam's Club 6374 Hardlines Sections: Sales & Marketing Representative,
Computer Engineer 6/94-12/95
Calexico, California. $25,500
Principle advocate for computer systems, software and electronics sales.
Other duties included providing onsite technical support for peripheral
installation, computer hardware and software applications and fielded
support calls for associates and members.
. Developed and Launched Marketing Campaign to International
Clientele increasing computer and electronic sales by 300% in the
first three (3) months alone. We had to drive to remote clubs and
pick up computers that they could not sell.
. Initiated Buy Now, We Install for software and computer components.
. Designed weekly top performance sheets for hardlines section.
. Started daily cycle counts for hardlines sections to reduce
shrinkage.
. Modified software and video showcases to increase product
visibility.
. Maintained company computer systems to reduce downtime.
Computer Wizard: Senior Field Engineer, Assistant General Manager, Project
Coordinator. 1/93-6/94
Calexico, California. ~ $22,500
General responsibilities included custom building, repairing,
troubleshooting, software installation, pc upgrades, network server
installs, client server/ OS software installation, network wiring and
helpdesk phone support. Other duties included on and off site computer
repair, hardware and software support and workshop maintenance.
. Promoted to Assistant General Manager after two (2) months of
employment.
. Field Deployment of 800+ workstations and servers to various
schools, government agencies and private business.
. Installed, configured and managed workstation and network
installations across 10 cities.
. Oversight of IT project deployments for customers, from project
goals to the overall analysis and verification of completion of all
aspects of customer contracts.
. Designed service and maintenance contracts for government agencies
and schools and private business.
. Vendor negotiations for hardware and software as well as support
services. Inventory Auditing and procurement.
. Increased sales by implementing marketing campaign to international
border clientele.
. On and offsite computer repair and programming. Customer training,
sales and support.
. Technical Call Center / Helpdesk operator.
. Employee recruitment, background check and termination.
USTA Tennis Coach: Volunteer
4/92-6/93
Imperial Valley, California.
I was a volunteer team tennis coach for kids ages four to eighteen.
Achievements: Defeated a $270 million dollar union within three
weeks, founded an organic profitable internet startup
company business unit, and increased sales at Sam's Club to
over 300% in just three months.
Languages: Fluent in English and Spanish.
Security Clearance: Federal Security and Background check SF-85 FBI.
Passions: Mentor and coach struggling businesses or individuals Pro
Bono with their business plans or whatever is needed at the
time. Consult on IT or Business projects - ($400.00/hr.)
Conduct scientific experiments. I enjoy studying
Cryptography, Cryptanalysis, Philosophy, Religions,
Mathematics, History, Theology, Business, Psychology,
Astrophysics, Marketing, Quantum & Aerospace Sciences,
Chemistry, Music, and finish writing my Sci-Fi Novel and
book on Business Strategies for Self Starters. Continuing
coursework at (MIT): Massachusetts Institute of Technology.
Mentors: The greats, Franklin, Tesla, Descartes, Faraday, Aquinas,
Emerson, Washington, Hill, Lama, Robbins, Cantor, Sharma,
Churchill, Buffett, Planck, Nightingale, Machiavelli,
Tracy, Cohen, Hawking, Curie, Lincoln, Gates, Augustine,
Tolstoy, Ford, Augustine, Carnegie, Maxwell, Reagan, Twain,
Sun Tzu, Welsh, Nietzsche, Darwin, Hegel, Sloan, Pascal,
Aristotle, Edison, Feynman, Socrates, Barrow, Newton,
Patton, Freud, Maxwell, Holmes, Heisenberg, Chell, etc.
Core Values: Always give more than you receive and always leave
things superior to how you found them.
Current Goals: 2010-2011 - Pursue (PhD) Doctor of Philosophy in
Business Administration with a specialization in
Information Technology and finish both my business and
science fiction book and patents. My planned PhD
dissertation will research cryptography, cryptanalysis and
its implications on the thermodynamics of supercomputing
systems within an organizational environment. Learn violin
and electric guitar.
"To lead is a privilege, and those with the ability to impact others must
always use that facility to inspire personal growth and raise others to
unseen levels of prosperity, by doing this everyone prospers, including the
business." - Rob Chell
Professional Experience
Rob Chell
9
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