Service Customer

Eric Paul Evans

**** **** **. ****** ****, Mo ***12

Primary Phone: 816-***-****

E-Mail: ablbwf@r.postjobfree.com

ablbwf@r.postjobfree.com

EMPLOYMENT

A solid technical background combined with extensive experience in managing

complex projects through design, initiation and development to

implementation and rollout data communication projects on the Sprint

network. I have proven team leadership skills with special expertise in

comprehending executive and organizational vision.

2009-Present

Cor-Tech

National Platform Front Office Engineering

NOCC Wireless Nortel

6550 Sprint Parkway

Overland Park, Ks 66251-2700

. Provide proactive and reactive network surveillance,

troubleshooting,

coordination and restoration of service affecting or potentially

service

affecting network events/issues

. Direct activities and provide complex technical assistance to field

maintenance personnel while minimizing customer impact

. Provide trouble tracking, coordination, notification, escalation and

documentation with minimal direction and guidance

. Implement and manage restoration activities to ensure minimal

service

disruption and impact to customers

. Analyze symptoms for accurate isolation of complicated customer and

network problems with minimal assistance

. Dispatch field resources to appropriate network site locations and

coordinate trouble resolution

. Effectively multi-task and prioritize activities while maintaining

composure in stressful and demanding work environment

. Understand and adhere to Command and Control policies and procedures

. Knowledge of Titan, Facts, Multi Application Display, SecureCRT,

TRAMS, Big Brother Server, Netcool IDEN Alarms, CDMA Wireless Ops

IPS,

1989-2009

Sprint Nextel Corporation

6391 Sprint Parkway

Overland Park, Ks 66251-2700

Network Engineer II

. Designed and implemented Network portion of the Safety Net project

where I installed IMT routing behind each terminating trunk route

to ensure no calls were lost when a trunk went down. Therefore

backing up the entire NGVN product with the Nortel Domestic LD

network saving the company millions of dollars of revenue while

improving customer capacity.

. Installed network infrastructure such as cable NGVN turn-up of

domestic, international, operator services and 911 for city wide

application. Worked with other departmental groups prior to turn-

up to test routing on VoIP, SS7, FGD OP, and MF groups.

. Performed software updates by changing or removing defective

routing or trunking in the Nortel switches. Worked with TRS

customer issues to keep outage issues under the Service Level

Agreements (SLA) to insuring customer satisfaction and SLAs' time

frames were met.

. Worked with Fraud Management to identify from CDR information to

assist potential threats to the network infrastructure by

initiating software changes to halt harmful activities.

. Provided on-call support for network trouble issues from individual

to citywide disaster outages by working with other support groups

concerning, hardware, operating systems, issues on wired and

wireless networks during working hours or remotely as part of 24 x

7 coverage.

. Compiled reports on switched data, maintained and corrected data

files, then reinstalled and tested corrected routing or trunking

completing audits thereby ensuring health and quality of network

data integrity.

. Worked with Toll Free and 900 switched translations in the Service

Control Point designated for 800 and 900 traffic. Also working with

trouble reporting to IVR platforms on specific customer numbers to

resolve related to switching portion due to time allocation or SS7

issues.

. Accurately maintained and documented application related to

internal and external systems operation by creating MOP's and

posting them for departmental usage.

. Consulted with Sprint's carriers and management on system

requirements for user upgrades. Made design recommendations,

installed and performed routine system backups and restores.

Trained employees on upgraded technology.

. Organizational collaboration with Suspense Revenue Research on

issues with (CDR) customer detail bill records to eliminate billing

discrepancies.

. Responsible for project to upgrade from ATM to VoIP, upgrading

software to the highest quality service available at that time.

EDUCATION

University of Missouri-Kansas City

Bachelor of Liberal Arts

"Cum Laude"

Member of Gold Key Honor Society

Certificates of Completion

Facilitative Leadership

System Documentation & Training

Data Communications Products

TITAN Operation & Maintenance

Adaptive Signal Converter

Missouri Life and Health License

LTC (Long-Term Care) Certification

Switch Translations

DMS250 Domestic

DMS300 International

DMS100 NGVN

Telcordia Softswitch

UNIX Operating System

Protocols for POTS, 911, International Satellite, Wireless, Cable, 56 & 64K

Data

SS7, DS1/DS3, VoIP, ISDN, MF, CDMA, IDEN

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