Manager Customer Service
Resume:
Jeremy Franklin
Richmond, VA 23220
ablbt8@r.postjobfree.com
SKILLS PROFILE
. Over 5 years experience in the golf industry
. Strong background in golf club member relations
. Computer skills include proficiency in Microsoft Word, Excel, Power
Point, and Internet
. Broad knowledge and use of Point of Sale systems
EMPLOYMENT HISTORY
Valet, The Country Club of Virginia, Richmond, VA (2009-Present)
. Responsible for member's and guest's vehicles
. Provide excellent customer service to club members and guests
Pro Shop Clerk, Brandermill Country Club, Midlothian, VA (2009-Present)
. Provide services to members and their guests such as arranging tee
times, course management, driving range management and merchandise
sales
. Handle monetary and member account transactions in the Point of Sale
system
. Assist pro shop manager and club pro with the organization, promotion,
and operation of golf clinics, lessons, and tournaments such as the
Member/Member and the Member/Guest
. Chosen to conduct daily pro shop opening and/or closing procedures in
manager's absence
. Assist pro shop manager with inventory control
. Organized and implemented new display ideas for pro shop merchandise
which resulted in increased interest and sales
. Volunteered and assisted with set up of golf club's new computer
system
Pro Shop Clerk, Birkdale Golf Club, Chesterfield, VA (2006-2009)
. Performed daily pro shop duties for members and guests such as
scheduling tee times, course management, and merchandise sales
. Operated the point of sale system, cash and credit, including end of
day balancing
. Assisted where needed with golf tournaments including volunteer work
. Given added responsibility of overseeing cart attendants
. Entered member's handicap edits and updates
EDUCATION
Virginia Commonwealth University, Richmond, VA (2009-Present)
John Tyler Community College, Chester, VA (Associate's Degree, 2008)
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