Customer Service Representative

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* * * . * * 2 . 6 5 31 • E B O N Y S T E WA R T S @ YA H O O . C O M

E B O N Y S . S T E WA R T

SUMMARY OF QUALIFICATIONS

Administrative Support professional experienced working in fast past environments that

demand strong organizational, technical and interpersonal skills. Trustworthy, ethical,

discreet and committed to superior customer service. Confident and poised in interactions

with individuals at all levels. Detailed oriented and resourceful in completing projects; able

to multi task effectively. Capabilities include:

Word Processing &Typing Filing and Data Archiving

Problem Solving Accounts Payable & Receivable

Customer Service & Relations Office Equipment Operation

WORK EXPERIENCE

Chexar, Atlanta, GA

October 2009 August 2010

Fraud Investigator

• Handled 100 130 calls a day

• Responsible for functions related to the identification, prevention, and resolution of

fraudulent activity including review of new accounts, unusual client transactions, check

and deposit fraud, card fraud, signature verification, loan applications and online fraud.

Intermediate PC skills including Excel, Word, and Outlook.

Strong oral and written communication skills. Advanced skills in research and problem

resolution.

Florida Department of Revenue, Tallahassee, Fl

April 2007 July 2008

Customer Service Representative (Child Support Enforcement)

• Handled 100 130 calls a day.

• Delivered world class customer service and build customer satisfaction and loyalty.

Provided effective and timely resolution of a range of customer inquiries.

• Strived for one call resolution of customer issues.

• Completed ongoing training to stay abreast of product, service and policy changes.

• Maintained a positive and cooperative tone with both customers and coworkers.

Demonstrated best judgment in the disbursement of adjustments and credits.

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Increased the customer experience by providing information on new products, rate

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plans, and services through up selling opportunities.

Analyzed caretaker and obligor cases to determine the accuracy of the financial

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histories of the cases.

Verified the data in the physical case file and the automated database affecting the

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allocation and distribution of child and spousal support payments by reviewing the data

for accuracy, completeness, and compliance to the requirements as set forth by CSE

policies and procedures, federal and state laws and regulations

Obtained case financial histories maintained by child support agencies in other states, if

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necessary. Reviewed valid legal documents and court orders in the case and evaluated

the accuracy as entered in the Child Support Enforcement's automated system.

Provided explanation of case financial work upon request by staff. Completed special

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projects assigned by supervisors.

Convergys, Tallahassee, Fl

August 2005 March 2007

Customer Service Representative (Payroll and Benefits)

• Handled a high influx of inbound calls within a dynamic call center environment.

• Managed multiple priorities and maintained effective results in a quota driven

workplace.

• Responded to customer inquiries and requests and resolved issues efficiently and

professionally.

• Exercised strong interpersonal communication skills with customers and department

personnel.

• Accepted assignments with an open, cooperative, positive and team oriented attitude.

• Utilized multiple call center support applications to efficiently assist customers and

agents.

• Answered benefit questions for managers and employees, as well as assist with problem

solving. Act as a liaison between employees and insurance carries to resolve problems

and clarify benefits.

• Assist ed with annual benefit renewals, including enrollment procedures. Ensured that

documentation is completed for any workers' compensation claims, short term or long

term disability claims.

Conducted follow up to ensure that all parties are kept informed. Processed all salary

changes due to merit increases, promotions, bonuses, and pay adjustments. And ensured

all necessary documents are received, information is entered into computer database,

and forwarded to payroll.

EDUCATION

Florida Agricultural & Mechanical University

2001 2005

• Criminal Justice, Minor Political Science

SOFTWARE

MS Excel

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SAP

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MS Outlook

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MS Word

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MS PowerPoint

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PROFESSIONAL REFERENCES

Nicholas Raines, Convergys Manager, 513-***-****

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Jessica Shingles, The RoomStore Manager, 850-***-****

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Khary Henry, Caribbean Festival Chairman, 850-***-****

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Contact this candidate