Customer Service Sales
Resume:
Latika J. Conner
New Kensington, PA 15068
************@*****.***
____________________________________________________________________________
_
OBJECTIVE
To obtain a Clerical position that will challenge me while utilizing my
skills and experience.
QUALIFICATIONS
Customer Service Problem Resolution
MSWord, Excel, PowerPoint Call Center
Experience
Legal Terminology PC Maintenance and
Repair
RELEVANT EXPERIENCE
Marsetta Lane (CCAC), Pittsburgh, PA
Bookstore Clerk 12/2009 - 5/2010
Assisted customers with book and merchandise purchases; unloaded cartons
and prepared merchandise for sales floor; displayed merchandise in an
inviting manner; completed register transactions and balanced cash drawer
daily; prepared student phone orders for shipping; provided excellent
customer service.
Pittsburgh Staffing (Wesley Spectrum Services, Bair Foundation),
Pittsburgh, PA
Receptionist 10/5/2006 - 3/5/2007
Answered visitors' inquiries; set appointments, sorted mail, performed data-
entry; arranged focus groups for at-risk youths. Trained potential foster
parents; completed certification process.
Haque Quality Water, West Palm Beach, FL
Service Coordinator 4/10/2004 - 9/15/2006
Accepted service calls and prepared paperwork for service to be completed.
Resolved billing or service complaints and referred grievances to
designated department. Confers with customer by phone or in person to
receive orders for installation, turn - on, discontinuance, or change in
service. Complete contract forms, prepares change of address record, and
issue discontinuance orders, using computer. Determine charges for service
requested and collect payment.
Wavue Collection, West Palm Beach, FL
Customer Service Rep 7/1/2005 - 12/11/2005
Handle incoming calls (orders, inquires, complaints, etc). Placed outbound
calls (regarding account status, complaints, account collection, etc) and
directed calls for further problem resolution, if necessary.
EDUCATION
Academy of Court Reporting, Pittsburgh, PA
Legal Office Clerk, Diploma 2008
Harrison Career Institute, Pittsburgh, PA
Computer Operations/Help Desk 2001
Connelley Technical School, Pittsburgh, PA GED 1998
Contact this candidate