Sales Representative Engineer

**** *********** ***** *. ********* 412-***-**** (cell)

Avenue

Bethel Park, PA carpenter.scott@hotma

***** **.***

MANAGEMENT LEADER

Achieving "Business" Objectives

Through Effective "People" Strategies

Resulting in High Customer Satisfaction

and the Promotion of a Safe Place To Work

PROFESSIONAL PROFILE

Accomplished business partner with a proven ability to develop and

implement management strategies and programs in achieving corporate

business objectives.

Key Career Accomplishments:

o Selected as Schindler's northeast regional trainer and training

team member for "Customer Focus" programs. Program was developed

to improve an employee's attention to customer's known and unknown

needs. Training piece was a tool to improving delivery of service

and exceeding customer expectation.

o Established a new maintenance routing structure for the merger of

Millar Elevator to Schindler Elevator Corporation - Pittsburgh

District. Co-Leader in skills assessments of over 70 field

employees to adequately meet a service route and labor reduction

initiative.

o Directed the creation of a "New Business Sales Representative"

position for the Chicago-Loop office. Established sales objectives

and performance criteria. Designed brochures for competitor

specific accounts to market and secure new business growth.

o Assigned to the "Service Delivery Initiative" to improve service

delivery and profitability. Appraised employment structure,

responsibilities and performance of personnel for the Chicago-Loop

Office. Transformed office from a superintendent and sales

representative based environment to an Account Management culture.

Accomplishment of this initiative was recognized by J.D. Power &

Associates and Millar Elevator's Corporate Management Team.

o Recruited as Millar's mid-states region advisor & trainer for CAMA,

"Computer Aided Maintenance", an early customer and preventative

maintenance tasking program.

o Partnered and co-authored with GSA, "General Services

Administration", a "Quality Control Plan" for benchmarking and

quantifying service performance versus service needs for elevator

equipment. This plan has been adopted as a model by the GSA at

various locations. Millar Elevator was cited as a contracting

partner of the year.

o Contributed to being selected as, "The Outstanding Building of the

Year" at One Summit Square. The "TOBY" was awarded by BOMA

International 1986-1987. As Lead Engineer directed Facilities

Department in service excellence, flawless documentation processes,

superior condition of grounds and structures.

o Served as a team member in the transfer of management

responsibilities between Harding/Dahm & Associates to the Galbreath

Company for the One Summit Square office building.

o Negotiated and lobbied for retention of building maintenance staff

including wages & benefits packages with the Galbreath Company.

.

Respected leader able to build highly motivated leadership teams focused on

achieving corporate goals. Adept at bridging the gap between corporate and

field cultures, between technical and non-technical issues, and between

union and non-union cultures. Recognized as a leader and a mentor who

"leads by example", and who demonstrates strong ethical standards and

courage in making the difficult decisions which must be made to support the

business.

Scott A. Carpenter Page 2

PROFESSIONAL EXPERIENCE

SCHINDLER ELEVATOR CORPORATION 6/91 - 6/10

dba Millar Elevator Service Company 6/91-2/01

Pittsburgh, PA 7/95 - 6/10

Chicago, IL 6/91 - 7/95

World leading escalator and elevator manufacturer, installer and service

provider with revenue in excess of $12 billion. Providing service from

1000 offices spanning 120 countries with over 43,000 employees.

Field Superintendent & Safety/Technical Training Coordinator 2/01 -

6/10

Superintendent 6/98 - 2/01

Account Representative 7/95 - 5/98

New Business Development Representative 3/94 - 6/95

Sales Representative 6/91 - 3/94

Core Responsibilities and Accomplishments:

o Managed the activities of up to 13 union field technicians in

preventative maintenance and repair service of 260 - 600 elevators

& escalators with annual revenue ranging $2M - $3M.

o Drove for job profitability thru labor and material management.

o Actively mentored and coached technicians in customer service and

communication.

o Continually evaluated jobsite & employee safety by promoting a safe

place to work.

o Championed high customer satisfaction with immediate response to

all communications and requests. Maintained high visibility with

customers through regular jobsite visitations.

o Serviced the following notable accounts during my tenure: PPG

Place, Duquesne University, PNC Park, Rivers Casino, Wheeling

Island Casino and Race Track, Weirton Steel, Edgar Thompson Steel

Works, Moorhead Federal Building, William Penn Hotel, US Post

Office and Federal Courthouse, Allegheny General and West Penn

Hospitals, David L. Lawrence Convention Center, Federal Reserve,

Koppers Building, Federated Tower, Pittsburgh Marriott, Chatham

Center, and all VA Hospital locations.

o Assigned to various initiatives and corporate programs: jobsite

safety audits, warranty programs, equipment and jobsite auditing,

and sales programs.

Key Accomplishments:

o Functioned as Administrator and Trainer for PASS, "Planning

Assistant for Superintendent's Scheduling". Advanced preventative

maintenance tasking and route management program which superceded

the CAMA program.

o Served as district safety and technical training coordinator.

Reviewed, prepared and facilitated various training events to

reduce accidents in the work place, improve employee technical

skills, and to reinforce or introduce company policy.

o Sold and co-Project Managed a $2 million modernization project at

UPMC Montefiore Hospital for the modernization of eight elevators

and installation of one new elevator.

o Secured major service contracts of William Penn Hotel, Moorhead

Federal Building and USPO & Courthouse valued at approximately $40k

in monthly revenue.

Scott A. Carpenter Page 3

ONE SUMMIT SQUARE OFFICE TOWER - Fort Wayne, IN 7/84 - 5/91

The Galbreath Company 1/91 - 5/91

Harding/Dahm & Associates 7/84 -12/90

One Summit Square is the tallest poured concrete and the 4th tallest

building in the state of Indiana. It has 27 levels and approximately

300,000 sq. ft. of lease space positioned on a full city block of green

parkway in the heart of downtown. Major tenants during my tenure included

American Electric Power and Summit Bank which were also the majority owners

of the property. In 1987 One Summit Square was awarded a "TOBY", "The

Outstanding Office Building of the Year" from BOMA International.

Chief Engineer 1/91 - 5/91

Lead/Chief Engineer 5/87 - 12/91

Electronics Technician 7/84 - 5/87

Core Responsibilities and Accomplishments:

o Supervised the activities of 11 non-union technicians in building

and grounds maintenance.

o Monitored the activities of housekeeping subcontractor which

included over 25 cleaning and management personnel.

o Directly responsible for building's life/safety, security and vault

protection systems.

o Attended numerous training courses offered by Honeywell specific to

building's life/safety, security and vault protection systems.

o Served as liaison with the facilities departments of both building

owners.

o Developed, submitted and presented facility management reports at

monthly "Owner's Committee" meetings.

o Managed purchasing agreements and cost control for material

expenditures. Instituted bulk purchase agreements to maximize

savings.

o Estimated and managed various projects using in-house staff or

contractors.

o Advised tenants on remodeling and build-out projects.

o Monitored activities of all contractors working on the property.

Key Accomplishments:

o Refined the core responsibilities of technicians to improve tenant

relations and to reduce the number of work order requests from

tenants.

o Developed and implemented monthly safety and technical training

programs.

o Revamped building equipment maintenance program to deliver a

realistic level of maintenance based on equipment needs and failure

rate.

o Planned and completed the transfer of a 40 ton cooling unit from a

nearby building to be used as an auxiliary cooling unit. Purpose

of project was to reduce cooling costs and dependence on the larger

chiller units in off peak hours and times of cold weather.

EDUCATION

Purdue University - Fort Wayne, IN ITT Technical

Institute - Fort Wayne, IN

AS, Supervision AS, Electronic Engineering

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