Mary J. Legault

** ****** ****** ? Hudson Falls, NY 12839 ? 518-***-****

Objective Customer Service/Sales

Profile Self-motivated with the ability to work independently or

as a team member. Dependable, outgoing, creative and eager to accept

challenge.

Employment History

? Bay Meadows Golf Club/Bartender ? Queensbury, NY 12804

o A seasonal opportunity to implement face to face consumer

retention skills

by providing exceptional hospitality services. Provided

creative ideas to increase

revenue, as well as responsible for inventory control.

? McKesson Corporation/Patient Services Representative ? Queensbury, NY

12804

o Fast paced medical billing call center environment requiring

exceptional patient/

insurance coordination skills.

o Particular emphasis on Federal HIPAA regulations were also

paramount.

o Consistently exceeded client expectations in the areas of call

volume and patient

satisfaction through appropriate research and problem

solving activities.

? Citizens Bank/Personal Banker ? Queensbury, NY 12804

o Aggressively marketed bank products, i.e., new home loans,

refinances, demand

accounts, credit cards and retirement accounts (IRAs).

o Exceeded commission standards through customer satisfaction while

adhering

to banking policies and regulations.

? Sprint PCS/Wireless Sales/Consultant ? Queensbury, NY 12804

o Provided wireless recommendations for individuals and small

businesses

to facilitate efficient communication needs.

o Successfully increased Sprint market share in a highly competitive

environment.

o Technical requirements included soft ware upgrades, inventory

control,

accurate payment posting and handset activation.

Education

? Adirondack Community College ? Queensbury, NY 12804

Paralegal Certificate Course, Clerical Skills Certificate Course,

American Institute of Banking

Courses

? Art Institute of Pittsburgh ? Pittsburgh, PA 15295

Commercial Art, Associates Degree

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