Manager High School
Resume:
Ernest C. Bloomer
Huntsville, AL. 35816
ablboj@r.postjobfree.com
My technical blog space – www.bloomtec.blogspot.com
Targeting Technical Helpdesk, Programming or Support Positions
Superior leadership skills developed from serving in the Navy, Army reserve, and
Civilian lead roles– Applied technical skills in developing, optimizing and implementing new
software.
Consistently recognized for technical training and troubleshooting skills used to rapidly
and cost effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self
directed settings; and proficient in a range of computer systems, languages, tools and testing
methodologies.
Education
UNIVERSITY of Alabama at Birmingham– Birmingham, AL.
B.S. in Mathematics with a minor concentration in Physics
Graduated Naval Machinist Mate “A” school and Nuclear Power School Top 10% of Class
Gulf War Veteran – honorable served 1986 1992, US. Army Reserve 81st RSC 2 years 71 lima
Comptia “A+” Certified
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Employment History:
Technical Support, Downtown Rescue Mission (2009 to Present): Provide end user
and desktop support. Build, repair and troubleshooting of all computer hardware. Designed,
developed and tested 3 customized access databases for client check ins, intake and agape
shop usage. Provided critical database training to all personnel using DRM – Databases.
Resolving network issues when relevant
Customer Support – Beucrep (AT&T), West Corp. (2007 to 2008):Receive and
process incoming calls for dedicated clients, which includes obtaining, entering and verifying
customer information(e.g. names, address and credit card numbers, etc.) resolving issues,
and fixing GSM network problems, adhering to scripts, and attempting up sells. Exceeded
issue resolution targets and achieved exemplary customer satisfaction scores, consistently
scoring between 95% 100% on all calls (out performing average of 90%). Remote Access
Software – Remedy, Heat and Sales force.
Mathematics Teacher –Emergency Certification, Hayes High School. (2006 2007):
Teaching Algebra I, II and III with Pre Calculus to grade levels 9th through 12th.
Caretaker, (2004 2006): court ordered guardian and conservator of mother with
Alzheimer’s disease.
Technology Center Manager, Delinda Technical Service, Birmingham, Al. (2001
2004): Handled technical troubleshooting within an enterprise environment, including system
crashes, slow downs and data recoveries. Engaged and tracked Priority 1 issues, with
responsibility for the timely documentation, escalation (if appropriate), resolution and closure
of trouble tickets.
Programmer – Informix Database, BancTec Systems. (1999 2001): Performed modifications
on
existing remittance system software, as per request from customers. Handled 30+
technical/mission –
critical calls daily and consistently met high service standards. Primary languages used
were Informix,
C and Visual Basic. Mostly on the UNIX or Dos operating system
Technology Summary
CompTIA A+ (Also, working knowledge of PBX systems with Avaya phones)
Certifications:
UNIX, Linux(Red Hat, Dabian and Umbutu), Windows 9X/NT/2000/XP/Vista
Systems:
Access, Informix – I4gl, MySQL, SQL Server Express
Databases:
Visual Basic and VBA, SQL, HTML, ASP.Net – 3.5, CSS, C and C++ (some Dark
Languages:
GDK )
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