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Customer Service Technician

Location:
Kernersville, NC, 27284
Posted:
September 09, 2010

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Resume:

Paul A. Nugent

Kernersville, NC *****

Email: ablbnx@r.postjobfree.com Mobile 336-***-**** Home 336-***-****

http://www.linkedin.com/in/paulanugent

SUMMARY

Reliable and responsible Quality Technician and Team Leader with broad experience in varied industries

including; mattresses, electronics, adhesives, plastics, and medical devices. Looking for new career

direction to sharpen customer service skills. Focused on continual process improvement with

emphasis on planning, organization, time management and attention to detail. Recognized as a

supportive team leader with excellent communication skills and the ability to learn and adapt to new

processes and testing equipment

EMPLOYMENT HISTORY:

Research and Reliability Test Technician Sealy Inc., Trinity, NC 2006-2009

R & D Lab Assistant MedTox Diagnostics, Inc., Burlington, NC 2004-2006

Senior Lab Technologist Ciba Specialty Chemicals, Tarrytown, NY 2000-2004

QA Lab Technician Tesa Tape Inc., Middletown, NY 2000-2000

QC Environmental Lab Technician Merrimac Industries Inc., West Caldwell, NJ 1984-2000

ORGANIZATION EXPERIENCE:

• Organized and performed lab projects – from formulation preparation to final data analysis

• Instituted standard operating procedures for various labs - Environmental testing, Flame Retardant, Rotomolding

along with writing lab procedures for ISO 9002 certification

• Coordinated all aspects of quality control testing performed in-house and at subcontractors’ facilities

• Schedule and perform stability testing on newly developed products

• Manage a group in scheduling and performing all environmental lab testing per military specifications and

standards-MIL-STD-202, MIL-STD-883

OPERATIONAL KNOWLEDGE AND

COMMUNICATION SKILLS:

• Diversified fields of troubleshooting experience – Mattress durability, electronics, mechanical parts, adhesive tapes,

plastics, drug screening devices

• Program, operate and maintain R&D lab equipment including calibrated measuring tools, extruders,

injection molders, xenon weatherometers, impact testing equipment, xenon weatherometers, spectrophotometer and

impact testing equipment, mattress rollator and Cornell type tester

• Recognized for excellent communication skills and relationships with all business associates:

engineering-testing and fixturing applicability; program management-provide job tracking information, technologists –

training and support; scientists-data formulation and analysis; sales/marketing-provide product results and analysis

technical services –fulfill customer requests for analysis; management- provide project tracking information

• Resolved customer issues and problem solved around product development – Mattress surface

deformation issues, Flame Retardant projects

• Performed in-process testing and final inspection - high frequency components, adhesive tape

materials

COMPUTER KNOWLEDGE:

• Operate applications in Windows XP (including Microsoft Access, Word and Excel)

• Created formulation organizing worksheet in Microsoft Excel, used by lab technologist group

EDUCATION

2 Year Associates Degree, Dean’s List - Electronic Technician, DeVry University, New Brunswick, NJ



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