Customer Service Sales
Resume:
Veronica Dixon
**** * ******* **** *** F Mechanicsburg Pa, 17050
ablbnw@r.postjobfree.com
Objective
To bring my strong work ethics, organizational skills, and my solid
customer service experience, and leadership skills to a company that will
assist in my continual growth within the company.
Education
Grissom High School, Huntsville. AL
Employment
Item Entry Technician Contact Fill, Mechanicsburg, PA
10/2006 present
. Assist supervisor with escalated calls, and final review of peer
orders correcting errors before shipping product to our customers.
. Train and develop newly hired associates on the processes and
procedure of our company.
. List all transactions (walk-ins, internet, and phone orders) in
"Daily Sales" reconciliation spreadsheet.
. Prepare bank deposits, review electronic NVA insurance check payment
date and make corrections in Access database.
. Order processing data entry, credit card processing, filing, and
managing customer records to HIPPA regulation
. Log and process mail, phone, Internet, and walk-in orders.
. Verification of customer prescription information, checking with their
insurance company concerning benefit availability, and claim
submission.
. Pulling stocked products and prepare them for daily shipping.
. Tracks lost or delayed packages and add shipping costs in Access
database.
. Complete monthly inventory of our products, and reordered stock to
replenish monthly used stock.
Customer Service Rep, Commerce Bank. Call Center. Harrisburg, PA
1/2006-10/2006
Conferred with customers by telephone to provide information
Update accounts or to obtain details of complaints
Determine charges for services requested, collected payments, and
arranged for billing
Resolve customer's service or billing complaints by performing
activities such as research account history, provide detailed account
information, and reversed fees
Furniture Specialist Williams - Sonoma INC, Camp Hill, PA
10/2003-11/2005
. Process returns and credits to customers. Obtained and examined all
relevant information to assess validity of complaints, and determine
possible causes.
. Processed inbound customer calls and deescalate customer's orders and
resolve issues.
. Tracked/researched account history by accessing Excel database.
Documented case notes, detailing inquiry, complains, and actions
taken.
. Work with the regional and district Excel hubs to coordinate
appropriate delivery times of our customer's orders.
. Participate in monthly training sessions to stay current with all new
products and changes.
Sales Rep Williams-Sonoma INC, Camp Hill, PA
3/2003-10/2003
. Used as a focal point for new hires during their first week on the
sales floor.
. Processed customer's orders through inbound call volume.
. Attend Monthly product training sessions to stay current on all new
product and procedure changes.
. Offered selective sale items that corresponds or coordinates with the
customer's purchase.
Contact this candidate