Customer Service Quality Control
Resume:
JANET DIANE WALLACE
Hampton, VA 23666
OBJECTIVE: To reach my full potential. High-energy position
requiring exceptional people skills. Rewarding
professionally and personally. Stability for a
secure future.
SUMMARY: Work history includes self-employment, small business
management, food service industry, quality control and
tech support in computer industry. Self-starter, highly
motivated. Ability to learn quickly, work through problems
with excellent communication skills. Administrator or team
player. Exceptional organizational skills and ability to
use good common sense and judgement.
EXPERIENCE:
JUNE 10-Current : Breeden Co.,Inc Pool Attendant, Chesapeake,
VA Maintain chemical levels in pool. Vacuum pool daily, recorded
chemical levels and added if needed. Collected passes to ensure
Safety codes are met. Attended to residents needs as requested.
Maintained clean and safe environment for residents attending pool.
SEPT 09-MAY 10: Cracker Barrel Country Store, Hampton, VA
Waitstaff. Provided customer care in handling food orders,
entered orders on computer system in timely manner, preformed
daily side work to maintain restaurant functionality. Provided
excellent customer service
NOV08-SEPT 09: Daycare Service, Hampton, VA Provided daycare
for 4 boys throughout summer and after school care .
Provided balanced meals, pre-school activities and physical
education. Bible study, manners and respectful treatment
were daily activities. Grades K-3.
JAN03-NOV 08: HSBC, Va Bch, VA. Collection Specialist II,
Excellent customer service skills. Handled Incoming and
Outgoing calls to delinquent customers. Devised workable
solution to get account current, paid in full, settled in full or
on a payment plan for customer to maintain until account
has been satisfied. Managed accounts until paid in full. Put
checks on file for customer up to 6 months then followed
up to put more checks on file or resolve the account.
Sent letters to paid accounts or sent letters offering
to settle the account for less than full balance. Handled calls
from mortgage and lending companies to help resolve
accounts. Skipped trace to locate customers. Reviewed
Credit Reports to determined ability to pay. Updated CBR’s
for customer’s by putting account in correct status or manually
as customer requested, if not done in timely manner.
FDCPA completed and passed each year. In-house
Bachelor’s degree completed. Received Certificates of
Achievement each month from 2003-2008. Top Collector
Award April 2006. Top Team Award April, May, June and
July 2006. Received trophies and plaques 2003, 2004, 2005,
2006, 2007 and 2008 for goal achievements. Volunteered for
Raise A Reader at St Mary’s Norfolk, VA. Relay for Life,
Chesapeake,VA, Junior Achievement VA BCH, VA. Donated
to the American Red Cross Blood Drive.
NOV 02-JAN 03: SIREN'S RESTUARANT, HPT, VA. Wait staff,
Excellent customer service skills. Ensuring customer
satisfaction on all levels. Extensive food prep knowledge,
aperitifs and wines. Ability to meet or exceed customer
expectation. Excellent people skills on and off the floor.
NOV 00-NOV 02: DELARGY BISTRO, HPT, VA. Wait staff/
hostess 4 Star Restaurant. Extensive knowledge of food
prep and wines. Ability to anticipate and exceed customer
satisfaction. Excellent people skills. Team player.
Ability to exercise good judgement.
SEPT 98-NOV 00: TOMMY'S RESTAURANT, HPT, VA. Wait staff
high volume turnover. Ability to multitask. Excellent
people skills to ensure customer satisfaction. Ability
to function on all levels in extremely fast paced
environment. Performing in a cheerful manner no matter
the situation.
MAY-SEPT 98: GATEWAY, HPT, VA. Technical Support Provider
Ability to actively listen and ascertain the problem.
Ability to give concise directions. Implementing the
values of the company. Multitasking during the
conversation researching, troubleshooting, recording
information, relaying information to consumer on a level
that could be understood. Customer service satisfaction
paramount to end results.
JULY 97- MAY 98: MONTY'S RESTAURANT, NN, VA. Wait staff
25 seats. Ability to perform in a friendly, timely manner.
Customer satisfaction number 1 priority. General duties
done in a pleasant and efficient manner.
MAY 97-MAY 98: CYBERNETICS, NN, VA. Quality Control.
Duties involve putting products through performance test.
Ability to work independently and productive. Meeting
shipping schedule to customer satisfaction. Ability to
work under extreme pressure. Ensuring that department ran
efficiently. Assisted co-workers in various areas of
programing hard drives.
JULY 96-SEPT 97: SMITTY'S RESTAURANT, HPT, VA. Curb girl.
Extremely fast paced. Abitily to perform well under all
weather conditions. Excellent customer relation's skills.
Fast and efficient with courteous service.
JULY 84- MAY 96: ABSOLUTE CLEANING COMPANY, APSEN, CO.
Self-employed. Duties included all aspects of running
small business with a clientele of 35 homes. Service
included all aspects of maintaining homes for residents
and 2nd homeowners. Scheduling, hiring, payroll,
accounting, new accounts and hands on performance. Service
included included everything clients needed to maintain
lifestyle (laundry, dry cleaning, catering, yard work, snow
removal, property management).
EDUCATION:
BETHEL HIGH SCHOOL GRADUATE/Business 1973
TIDEWATER TECH (ELECTRONICS) 1997
COLORADO MOUNTAIN COLLEGE Various Course 1990
(Math, English, Marketing small business)
REFERENCES:
Jason Wyatt
Prindle Court #101
Chesapeake, VA 23321
Denny Taylor
1239A West Queen Street
Hampton, VA 23669
Janice Wallace
109 Ferguson Avenue
Newport News, VA 23605
Matt March
4127 Prindle Court #303
Chesapeake, VA 23321
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