Customer Service Technician

Laura Stephanz

*** ******* *****

Madison, AL. **758

Cell: 256-***-****

E-mail: ablbmj@r.postjobfree.com

Objective

A position that will expand my customer service and computer related

skills.

Summary of Qualifications

. Current Security Clearance

. Hardware and software experience and advanced training includes:

Microsoft office

. Other hardware which I have had expeierence includes: general

knowledgement in Macintosh, PC compatible computers, Issis, Velocity

Work History

Engineering Management Concepts, Huntsville, AL

Logistics Technician 1, Facility Technician 1 December 2007- Present

. Calculating and maintaining a count on the inventory that we receive

in the warehouse for office supplies

. Provide assistance in gathering orders for the customer and stores to

be delivered

. I assist in the team of moving property of the customers to the new

destinations

. Transportation of material needed to perform a job

. Collection and destruction of classified material to be taken to be

destroyed in a burn site used to heat the arsenal

. Cleaning and organizing of the restrooms to keep clean and stocked for

the customers

. Making sure that customer work areas are properly cleaned and

appealing to the customers

Wal-Mart Super Center, Madison, AL

Inventory Control Specialist, Cashier, Pharmacy Clerk April 2005 -March

2006, June 2006- November 2006

. Counted the merchandise on a regular basis to check for restocking

need and ordering needs

. Checked to make sure that I counted the money correctly and was not

accepting fake money and gave correct change

. Gave each and every customer respect and kept all customers as happy

as I could

. Was often told that I was one of the kindest and helpful associates

they have met.

. Helped the customers who had questions or needed help to their car or

to get and item

. Kept a good check to make sure all items were priced correctly and in

the correct places

. Promptly did all that was asked of me in a professional manner

. Performed cleaning and stocking of the restrooms and the pharmacy area

as needed

Animal Medical Clinic, Huntsville, AL

Animal Care Specialist March 2006 - June 2006

. Gave a happy and enjoyable response to all customers of enjoying

taking care of their pet

. Bathing animals was done to insure the pet and groomer were ready to

be taken home at a designated appointment time

. Disinfected and cleaned cages while animals were outside or released

to be taken home

. Supplied medication to pets that were in need of having medication

. Tended to the dietary needs of patients

Madison Veterinary Hospital, Madison, AL

Kennel Assistant November 2004 - February 2005

. Aided the groomer as needed in bathing and prepping the animals to be

groomed

. Performed cleaning patterns for the cages and kennels as animals came

in and left

. Made sure all pets received the care they needed regarding feeding

and walking

. Helped the veterinarian when needed

Firehouse Subs, Madison, AL

Cashier August 2003 - September 2004

. Received and effectively communicated orders

. Exchanged money for the orders and made sure the money was counted

correctly

. Prepared food in a timely manner to ensure no one waited over 10-15

minutes for their meal

Education

Associates Degree- Microcomputer Information Systems: Calhoun Community

College (in progress)

Certificate- Medical Coding/Billing: Condensed Curriculum Calhoun Community

College

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