Manager Customer Service
Resume:
Mark W. Robertson
Lehigh Acres, FL. 33936
ablblu@r.postjobfree.com - email
Objective
A management position with a growth oriented organization where my knowledge and skills will have a positive impact on
corporate profits and productivity.
Summary
Unique blend of technical skills - hardware, software, and networking - combined with solid business management experience.
More than 17 years of supervision / management experience.
Employment
2004 - PRESENT
Misty Mountain Cleaning Service’s, inc. Roanoke, Virginia
V.P. / General Manager
•Played pivotal role in business start-up
•Coordinated marketing and sales efforts as well as development of contract acquisition guidelines via local media,
internet, and networking.
•Designed customer feedback survey.
•Spearheaded a successful property management service addition to company’s initial commercial / residential cleaning
business.
•introduced / implemented business and labor tracking software.
•introduced minor maintenance / lawn care to services offered.
2002 - 2005
Winns Hauling, Inc. Roanoke, Virginia
Warehouse / Distribution assistant, Commercial Driver (P.T.)
1987 - 2002
Home Shopping Network Fulfillment of VA. Salem, Virginia
C Shift Distribution Operations Manager
Opened / Managed (8) distribution departments on a weekend, 3x12 hr shift. Supervised operations of departments, 195
employees with 6 supervisors as direct reports. Responsibilities included, but not limited to, Storage, Inventory, Returns,
Picking, Packing, and Shipping of both high-dollar / general merchandise within two centers (500,000+ sq/ft and 200,000+
sq/ft).
C Supervisor
Supervised the operations within various distribution departments. Receiving, Storage, Packing / Shipping, Quality
Control, Inventory Audit, Secured High-Dollar Jewelry Operations. Responsibilities included, but not limited to, supervision of
teams - 12 to 75 employees with 1 to 5 team leaders as direct reports. Quality / production, safety, equipment, process /
procedure implementation - improvement, distribution computer software systems utilization, training.
C Team Leader / Crew Chief
Responsible for employee teams within rework / returns, quality control, and operations departments.
Education
COMMERCIAL DRIVERS LICENSE 2002
Alliance Tractor Trailer Training School Wytheville, Virginia
Trained to safely operate Commercial Trucks. Licensed class A with hazmat, tanker, and double / triple endorsements.
CERTIFIED SUPERVISORY / MANAGEMENT COURSES 1990 - 2002
H.S.N.F. of VA. Salem, Virginia
Multiple supervisory, management, team building, computer, human resources, P/L - budget control, logistics management,
mhe equipment training, WMS / Posys / Wicon / Dimon / Warehouse management systems, Lotus / MS office software.
Lean Manufacturing certification
Distribution Manager certification - University of Florida
GED 1982
Roanoke County Schools Roanoke, Virginia
Skills
C Trained in the operation of multiple types of material handling equipment (fork lift, reach - stand up fork lift, stock picker,
walk / rider pallet jack, turret stock picker).
C Trained on various office equipment; calculator, typewriter, copy / fax machine, document / file organization, etc..
C Trained in the use of M.S. office, M.S. works, and Lotus suites; Email, Web design, and Web navigation.
C Trained in the use of POSYS, WICON, DIMON, and WMS warehouse / distribution systems. Fed-X, UPS, Bulk Mail,
conveyor tray sort systems. Further trained in Various H.S.N. customer service specific systems.
C Knowledge in the utilization of multiple warehouse / distribution receiving, storage, inventory control, packing, and
shipping processes / procedures.
C Class A, Commercial Drivers License.
Contact this candidate