Customer Service Manager
Resume:
Wanda C. George
Address: **** ************ ****, *****,
Texas 75002
~ Cell: 469-***-**** ~ E-mail: ablbli@r.postjobfree.com
As a Resident Director/ Assisted Living Manager with more than 20 years of
experience in the health care industry, offering a verifiable record of
accomplishments in quality care and ensuring excellent service delivered at
the highest level. Oversee and adhering to corporate financial goals.
I consider myself to be enthusiastic, energetic and highly organized with a
strong desire to succeed and work toward outstanding results. I take pride
in working hard and enjoy challenges. My reputation precedes me for being a
decision- maker along with creating a productive work environment. To keep
you abreast with some of my qualifications, here are the following
qualities that I would bring to your organization:
Resourceful and well organized: Long-Term care experience, with detailed
knowledge in facility operations and regulations.
Strong sense of responsibility: excellent track record of dependability and
effectiveness under extreme pressure and decision making without
compromising service quality.
Out-of-the-box thinker: highly proficient in capturing important issues and
recommending appropriate actions.
If you believe my qualifications and experience can greatly contribute to
your organization goals, I would welcome an opportunity to meet with you to
discuss my qualifications and candidacy for this position in detail.
Sincerely,
Wanda C. George
Enclosure: Resume
Wanda C. George
Address: 1007Blackenhurst Lane * Allen, Texas, 75002
Home: 972-***-**** Cell :469-***-**** E-mail:ablbli@r.postjobfree.com
SUMMARY PROFILE
Highly motivated and goal-driven Healthcare Professional with over twenty
years of diverse Long-Term-Care experience. Extremely knowledgeable in
Texas Long-Term-Care regulations local, state, and federal standards.
Exceptional strengths with ensuring the quality of care and service
delivered at the highest level, marketing, managing staff, operations,
strategic planning and problem solving.
HIGHLIGHTS OF QUALIFICATIONS
. Budgeting Development
. Expense Control
. Customer Service/ Relations-
. Cross-Cultural Communication-
. Staff Development
. Team Leadership
. Negotiation skills
ACCOMPLISHMENTS
. Managed and maintain 90% satisfaction rates in customer service over 2
year period.
. Significantly increase facility census rate 95%
. Implement policies and procedures
. Implement risk management program
PROFESSIONAL EXPERIENCE
Rehab Consultant; Physical Therapist Assistant -
(July 2008 to Present)
Herold Rehab Home Health, Plano, Texas
Consulting patients and families with health care related. Problems and
providing advice and support by professionals. Develop comprehensive
treatment plans that are measurable and achievable. Assist patients and
families with the transition from hospital to home providing home health
service information and ordering therapeutic equipment if needed.
Assistant Administrator -
(August 2007 -July 2008)
Traymore Nursing Center, Dallas, Texas
Collaborated with the Executive Director implementing quality assurance
along with day-to-day facility operations. Consult and perform assessments
on new and returning residents. Develop public relations events. Monitored
and oversaw facility house account. Organize monthly facility safety
committee meeting, weekly team meeting and resident care plans with
families, physicians and nursing staff. Negotiated and assist with new VA
hospitals contract and rates. Arrange resident discharge plans with local
home healthcare agencies.
Administrator-In-Training (AIT) -
(April 2007 to August 2007)
Traymore Nursing Center, Dallas, Texas
Partnered with Executive Director in delegating task and coordinating day-
to-day operations of the facility. Conduct daily facility rounds reporting
any concerns or problems to the department managers. Consult with business
office manager on the proper process with collections, billing and
insurance verifications.
EDUCATION
Bachelor of Science in Healthcare Management *DeVry University, Plano,
Texas. (2005)
Associate of Arts in Physical Therapist Assistant * Community Collage of
Baltimore, Baltimore MD,
(1986)
Long Term Care Administrator *Tarrant Country College, Bedford, Texas,
(2007)
Certified Assisted Living Administrator *Health Services Education, San
Antonio, Texas. (2009)
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