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Customer Service Representative

Cordova, South Carolina, 29039, United States
May 26, 2010

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**** ******** **** (803) ***-****


Norway, SC 29113

Alicia A. Kearse

Objective To obtain a position fully utilizing my training,

education, and experience.


****-******* **iversity Instructors

Orangeburg, SC

Tutoring Instructor

Provide English and Language Arts tutoring services

to middle and high school students

Provide tutoring and monitoring services to students

for Apex Prep-online classes

Prepare lesson plans for all covered materials

2009 South Carolina Vocational Rehabilitation

Dept /The Dorn Veterans Affair Medical Center

Columbia, SC

Counselor Intern (600) hours (240+ )Direct Contact

Provided services to persons with disabilities which


Completing Intake Assessments

Vocational Counseling and Guidance

Job Search and Placement

Job Retention Assistance

Post Employment Services

Case Management

2008 South Carolina State University

Counseling and Self Development Center

Orangeburg, SC

Counseling Center Clinical Intern (100+) hours

Provided services to students and faculty attending

the University which included-

Completing Intake Assessments and providing


Counseling Outreach

Group Counseling

Individual Counseling

Consultation, Education, and Training

Case Management

1999-2007 Orangeburg Summer Recreational

Program Orangeburg, SC

Assistant Supervisor

Organized daily activities for children ages 4-17

Supervised children daily

Tutored children in various subject areas

2005 Bamberg County Police

Department Bamberg, SC

Criminal Justice Field Study Participant

Created Receipts for Paid Traffic Violations

Entered Traffic Tickets in Computer System.

Filed Important Documents

Took Inventory

Other Duties As Directed

2003-2004 Inter-Media Marketing

Solutions Orangeburg, SC

Customer Service Representative

Processed adjustments to customer accounts, and

updated accounts using proper notations

Checked orders thoroughly to ensure accuracy and

quality customer service.

Answered questions related to customer accounts and

helped clients choose an insurance plan based on

personal needs

Education 2009-Present Capella University Online

Minneapolis MN

Post-Masters Certificate in Addictions Counseling

Certificate Completion January 2011

2007-2009 South Carolina State

University Orangeburg SC

Masters Of Art in Rehabilitation Counseling

Degree Completion May 2009


2004-2006 Claflin University

Orangeburg SC

Bachelor of Science in Criminal Justice/Sociology


Degree Completion December 2006


2002-2004 Denmark Technical College

Denmark, SC

Associate Degree in Criminal Justice

Degree Completion May 2004

GPA- 4.0

Computer Skills Windows XP - MS Access, Excel, PowerPoint, Word,


World Wide Web.

Certifications Certified in Therapeutic Crisis Intervention, CPR,

and First Aid.

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